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“Stunning location + Best customer service ever!!!”

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Padma Hotel Bandung
Ranked #3 of 226 Hotels in Bandung
Certificate of Excellence
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stunning location + Best customer service ever!!!”
4 of 5 bubbles Reviewed 11 May 2014

Had read a lot of Hotel Padma on trip advisor and so went there to experience it for real. We can whole-heartedly say that every thing we heard of Padma was so true!

The best parts are about the stunning location and impeccable customer service. All of the staff was very friendly and not in a plastic way but truly genuine warmth. Deasy, the Guest relations officer is a gem and I can tell she made a big difference to our visit. Thanks a lot Deasy from Susan and little Nate! :)

A couple of things that we had issues with

1. the restaurant has a smoking area that is adjacent to the normal seating area. Smoke was ever present even if we sat inside the restaurant. I request something is done about this as a priority. We donot want our children to smoke passively.

2. The room had lots of ants and our son got bitten with red marks around his neck. When we brought this to the attention to Deasy attention, she immediately got it fumigated and cleared.

Thanks a lot for making this a memorable experience - we will surely be back!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank anilantony1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 14 May 2014
Dear Anilantony1234,

Greetings from Padma Hotel Bandung!

I’m delighted to learn that you are pleased with the overall hotel and staff hospitality. However I’m most concerned about your feedback of found a lots of ants in the room. Please accept my apologies for these shortcomings.

Thank you for the feedback about the smoking area at The Restaurant and I have personally reviewed with the department head concerned. It's my goal to keep on improving our products and services for optimal customer satisfaction.

Once again, thank you for sharing with us and look forward to another opportunity of serving you again soon

Sincere regards,
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1,521 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (316)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Spanish first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 May 2014

I travel a lot on regular basis, so I've seen my fair share of hotels throughout the worlds and Indonesia.

Padma Hotel Bandung team willingness and sincerity in going the extra miles, really set a new standard of service excellence.

Very friendly and helpful staff, excellent view, easy to reach location, and family friendly environment make this hotel the best place to stay in Bandung.

Special thanks to Ms. Deasy, Ms Vita, and Mr. Faddly for their dedication and hard work.

Room Tip: Try the suite rooms, they really worth the money
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 14 May 2014
Dear Andi W,

Greetings from Padma Hotel Bandung!

I'm pleased to note that you're satisfied with our Hotel facilities and its service in general.

I’m glad that the Padma Bandung has lived up your expectations. Our guests’ satisfaction is our top priority, and we always strive to fulfill their requests whenever possible.

I have shared your kind comments to our staffs who were equally delighted to hear them

On behalf of all staff here, I look forward to welcoming you back and to enjoy another wonderful experience with us

Kindly Regards,
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Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 May 2014

My friend and I spent 4 days 3 nights at Padma over the weekend. We agree that what sets the hotel apart is really the quality of its service personnel right from the guest relations to the restaurant staff. From the moment we arrived, we were greeted with great warmth by Deasy who was very patient to understand our objectives for the holiday and quick to recommend attractions of Bandung to us. Similarly the next day, we were greeted by Faddly who was very patient as well and tried his sincerest to help us in booking a taxi and touring Bandung. And whenever we arrived back at the hotel, the lobby staff and the guest relations always greeted us with warmth, sincerity and welcome. As my friend rightly put it, "it is like coming home..." This type of service supercedes that of big name 5 star hotels that we have been to, considering the travels we have made around the world. The staff are very well-trained and the management deserves a great compliment. Their very motto seems to be that of making the guests feel very at home and pleased with their stay. Our names were remembered by those who communicated with us including remembering our breakfast drink preference. Throughout the hotel, from the breakfast to the tea time and dinner, no efforts were wasted in ensuring that guests were satisfied and expectations were always exceeded.

Special mention should also be given to the restaurant staff Andi, and Juli, who always chatted with us to make us feel welcome. On one occasion, I had a rather unsatisfactory meal and Andi was quick to offer a replacement main course and desserts I believe this goes to show empowerment of your employees to make decisions just to make guests happy.

Well done, and will always recommend people to Padma. Please keep up the very good work and excellence. One of the best service place we have encountered!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeniseHeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 14 May 2014
Dear DeniseHeng,

Greetings from Padma Hotel Bandung!

It’s such a pleasure to know that you’ve had such a lovely time at our hotel, enjoying our Hotel facilities and our hospitality.

I'd like also to express our greatest appreciation for your generous compliments to our team members who had make your stay experience more enjoyable, which I look forward to share it with them. I believe that this will indeed motivate them and other team members to continue striving for the betterment in the future

The Team and I look forward to be able to welcome you back to Padma Hotel Bandung sometime in the near future.

Kindly regards,
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Leiderdorp, The Netherlands
2 reviews
5 of 5 bubbles Reviewed 5 May 2014

Bandung is a very special city, once one of the most beautiful cities in Indonesia, or even the Far East. However nowadays it is quite hectic. The people in the street are very friendly and spontaneous. But after a long day it is good to be back at your Padma Hotel. Situated on the edge of this city, uphill, in a green and quiet environment.
Already in the old times („tempo doeloe”) this neighbourhood was famous as a green location, so much cooler than down-town. On only walking distance of the well-known Villa Isola, so to say.

The rooms are good, as you might expect, but not oversized; overlooking the wood on the other side of the river deep down and the famous Tangkuban Parahu volcano in the far away background.
Facilitiies are really relaxing. Where else could you find a 25-meter swimming pool?
The meals are delicious and the staff is welcoming. They give you the pleasant feeling to be the special Guest of the Year. Thanks so much.

I stayed here with two family members in the first six days of April 2014. This period was after all too short to visit Bandung and its surroundings. So we have to return to Padma Hotel for sure.

Ben Kneefel
The Netherlands

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkneefel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 14 May 2014
Dear Ben Kneefel,

Greetings from Padma Hotel Bandung!

Thank you for your overall kind review. I am truly glad that you enjoyed your stay at our hotel and found the facilities and the services provided up to your expectations.

I look forward to welcoming you back to Padma Hotel Bandung in the near future and would be delighted to be of service to you again in the future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

Breath taking view. The hotel is very clean. Room is amazing. Staffs are very friendly. The buffet was great. I enjoy the gym. The water in the pool is warm & my kids enjoyed it very much. I would definitely come back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulzBurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 5 May 2014
Dear JulzBurn,

Greetings from Padma Hotel Bandung!

Thank you for your compliments on hotel cleanliness, room, the buffet, hotel facilities and our hospitality. I’m glad that the Padma Hotel Bandung has lived up your expectations. Our guests’ satisfaction is our top priority, and we always strive to fulfill their requests whenever possible.

On behalf of all the staff here, I look forward to the next opportunity of welcoming you back to our hotel in the near future.

Kindly Regards,
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Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 May 2014 via mobile

Just went back for 2 nights stay at Padma (hillside). Stayed with my wife &daughter to celebrate my birthday and herewith my comments:
(+) beautiful hotels (layout, scenery, room)
(+) staffs are friendly and professionals
(+) breakfast and afternoon snack are superb and delicious
(-) over crowded but maybe due to long weekend

Stayed May 2014, travelled with family
Helpful?
2 Thank LouisRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 5 May 2014
Dear , LouisRd,

Greetings from Padma Hotel Bandung!

Thank you very for staying with us during your birthday and reviewing your stay at Padma Hotel Bandung.

I am happy to learn that you have had an enjoyable stay and that we contributed, to making your experience at Padma Hotel Bandung a pleasant and memorable one.

On behalf of Padma Hotel Bandung, I look forward to welcoming you back to the hotel for another stay in the future

Kindly regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

Me and my wife made a short stay, only one night. But on that short time we can felt the awesomeness of this hotel. The view of this hotel is so amazing, it's really match for you who want a relaxing and breathtaking trip. The pool and restaurant of this hotel is also great. Staff hospitality are really excellent. This one is really recomended.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gamaliel12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, 5 May 2014
Dear Gamaliel12,

Greetings from Padma Hotel Bandung!

It’s such a pleasure to know that you’ve had such a lovely time at our hotel, enjoying the amazing view, hotel facilities and our hospitality.

On behalf of all staff here, I look forward to welcoming you back and to enjoy another wonderful experience with us

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Padma Hotel Bandung

Property: Padma Hotel Bandung
Address: Jl. Ranca Bentang No. 56-58 | Ciumbuleuit, Cidadap, Bandung 40142, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 226 Hotels in Bandung
Price Range (Based on Average Rates): £
Hotel Class:5 star — Padma Hotel Bandung 5*
Number of rooms: 124
Official Description (provided by the hotel):
Inspired by the beauty of Parahyangan, Padma Hotel Bandung boasts a spectacular mountain view, elegant guestrooms and exceptional hospitality personified by its 24-hour butler service. Located at the hillside yet only minutes away from Bandung's city centre, it is the perfect place for great getaways and fruitful meetings. Come to Padma Hotel Bandung and rejuvenate yourself in the finest surroundings. ... more   less 
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