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Novotel Bandung
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Reviews (1,366)
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All reviewsaccor hotelsnice hotelswimming pooljunior suite roomtrain stationbusiness tripcomfortable staythe hotel staffnon smoking roominternet connectionearly checkcheck in processstrategic locationkids clubnice roomfront officewelcome drink
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649 - 654 of 1,366 reviews
Reviewed 2 October 2013 via mobile

read the reviews on tripadvisor before deciding on Novotel Hotel. it is my first trip to Bandung with my family and I appreciated the staff's hospitality and warmth during our stay even before we arrive.

the hotel is clean, with basic amenities and a nice big bathtub which my 4 year old son loves very much. The breakfast spread is good. i feel very safe when I stay here but there's nothing around the area within walking distance. taxi is cheap though so there's no issues.

should renovate the swimming pool, looks abit rundown. the rest are great!

  • Stayed: October 2013
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Thank Shirlaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 21 October 2013

Dear Ms Shirlaine,


Warmest Greetings From Novotel Bandung.....!

Thank you for your positive review and feedback on your experience with us. We really happy to know that you feel comfortable with our staff 's hospitality, our cleanliness, our great breakfast, and your feeling safe to stay with us.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013 via mobile

The customer service is very good, the staff are very friendly. The room is modern n clean. But the sound proofing between rooms are poor. You can easily hear noise from next door. If you stayed more than 1 day, they sometimes didn't refill your tea bags and all amenities, therefore I need to call and ask. The pool is nice, it's small and suitable for young kids.

  • Stayed: October 2013
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Thank SydneyClarice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 21 October 2013

Dear Ms SydneyClarice,


Warmest Greetings From Novotel Bandung.....!

Thank you for your short positive review and feedback on your experience with us. We really happy to know that you like our staff friendliness, good customer service, and nice swimming pool. We also appreciate with you feedback on where we need to imrpove such as sound proof and refill for the amenities. We directly inform to the department concern to improve on these areas.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

It was my first time stay at this hotel, because my friend insist to stay at Novotel.Great hotel to stay with a hospitality service, genuine smile and friendly staff, from front desk until the concierge team.
The breakfast was a little bit dissapointed, I was kind of expecting a more variated food, but the jamu stall and the service from the girl that was serving the jamu, was very kind.
One of great hotel to stay during vacation in Bandung.

  • Stayed: August 2013, travelled with friends
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Thank RR_Pricilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 9 October 2013

Dear Ms RR_Priscilia,


Warmest Greeting from Novotel Bandung......!

Thank you for your time to give us short, positive review and feedback on your stay with us. We are happy to know that you had an execellent experience to stay with us. Your satisfaction on our great service and hospitality, and our friendly staff are the top priority of our goals to make our guests happy and satisfy. However, based on you feedback, we will improve on the varities of food for the breakfast.

It's amental boost for us to serve better everyday. Because I am very sure that my staff are happy to read this kind of review.

Once again, thank you for your review and feedback and and your loyalty. We look forward to welcome you back at Novotel Bandung soon.


Sincerely Yours,

Marak Setiadi
General Manager

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Reviewed 27 September 2013

We stayed here for 1 night. The room is new, spacious but it is very clean. The staff was very helpful, the check-in process was fast and easy. The breakfast was tasty, and the location of the hotel is good. Overall best hospitality hotel at bandung

  • Stayed: July 2013, travelled with family
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Thank Purniawanmedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 11 October 2013

Dear Mr Purniawanmedy



Warmest Greetings from Novotel Bandung....!


Thank you for taking the time to provide such positive feedback on your stay with us and thank you for staying with us. I am pleased to hear you enjoyed your stay and to see our team made such a positive impression on you especially on cleanliness, friendliness staff, great breakfast and our best location.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again son.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2013

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 11 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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