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“All is well”
Review of Novotel Bandung

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Novotel Bandung
Ranked #22 of 226 Hotels in Bandung
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
428 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“All is well”
Reviewed 6 April 2014 via mobile

You get what you pay for.
Nice clean room with huge window, comfy bed, good water pressure and temperature.

The swimming pool is heated which is nice but it is too small specially with lot of children playing around. Cant really get a decent swim.

Service is good and well mannered.

All is well... As for most novotel chain hotel.

Stayed April 2014, travelled as a couple
Helpful?
Thank ms_ayu96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this review, 10 April 2014
Dear Ms Ayu,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your short and very positive reviews on the TripAdvisor and we are happy to know that you are happy to stay at Novotel Bandung where you found our nice and clean room, good water pressure and temperature, excellent service and good heated swimming pool.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Jakarta, Indonesia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 April 2014

I stayed here for 2 nights and stayed at the Superior Room. I was on a family vacation and I have stayed here more than once.

The overall stay at this hotel is very good. The staffs are very professional as they always help me during my stay. Each time I called the front desk, it didn't took a long time for them to pick up the phone and I found that the service is very good. I ordered room service and the food arrived less than half an hour and the food taste good. The room meets the Novotel standard and well maintained. The only thing that needs to be repaired in the room is the air conditioner. At night, the room got a little hot, even though I didn't change the setting of the remote, but in the morning, the temperature went back to normal. The pool is quite small, and I think the fitness center should be improved. The TV is old and sometimes it makes a very loud noises. The location of the hotel is in Cihampelas, but it is quite far from the shopping center in Cihampelas. But it also can be a good thing if we want a quiet environment. In front of the hotel is Circle K, so it makes us easier if we want to buy snacks, or water.

So, the overall stay of this hotel is very good. The rooms are well maintained and the staffs are very helpful. I would recommend this hotel because of the service.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janyeremia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this review, 10 April 2014
Dear Mr Janyeremia,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your short and very positive reviews on the TripAdvisor and we are happy to know that you are happy to stay at Novotel Bandung where you found our professional staff, great taste of food and good well maintain hotel. We also thank you for your improvement feedback such as the television, the air-conditioning and the swimming pool.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 5 April 2014

Novotel Bandung is a weak link in the chain of Novotel Hotels. It is an old hotel with a coat of paint. Renovations are urgently needed. The half man/half woman employee at reception is a big turn off with a bad condesending attitude. Breakfast was ok. Far better value in other hotels in Bandung.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clive C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this review, 10 April 2014
Dear Mr Clive C,


Warmest Greetings From Novotel Bandung.....!

Thank you very much for your review and feedback on your stay with us. We do really apologize for what you experience on your stay with us. We directly take an action and investigation to improve on our service and facilities as what you mentioned on this forum. As an information that the hotel just finished some renovation on the carpet in room, corridor and meeting room, we also have a new look of the restaurant and the art-work on the ground floor.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection.

We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yogyakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2014

the comfort hotel in the heart of Bandung, near to go anywhere. we were very pleased stay there for 3 days/ 2 nites. the delicious food and much menu for the breakfast. nex time we want to sleep again in this hotel

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank indrijati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this review, 10 April 2014
Dear Ms Indrijati,


Warmest Greetings from Novotel Bandung.....!

Thank you for taking the time to provide such positive review and feedback on your stay with us. I am pleased to hear that you have enjoyed your stay with us where you found our delicious food, great breakfast and strategic location.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again soon.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shah Alam, Malaysia
Level Contributor
375 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 1 April 2014

The rooms are luxurious and the breakfast has a lot of variety. The staff speak English well and most of the needs were attended to.
The problem here is the location. Even though it is on Jalan Cihampelas, it is out of the main Jeans Street area and since this is a one-way street, it's a bit of a hassle to go there. Also, on weekends, it is impossible to get a taxi during peak hours.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pianocello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this review, 3 April 2014
Dear Mr/Ms Pianocell,



Warmest Greetings from Novotel Bandung.....!


Thank you for taking the time to provide such positive review and feedback on your stay with us. I am pleased to hear that you have enjoyed your stay with us where you found our nice and luxurious room, varieties of Breakfast and attentiveness of our staff. The location is right, a bit far from the Jeans store, but our location is almost free from the traffic.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again soon.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014

Travelled from Jakarta to Bandung and visited Bogor and Puncak along the way last week. Looking forward to check in the hotel after the long journey. To my dismay, I was told that my reservation was not confirmed and there was no room left. The person in charge informed that the hotel computer system has been down for a few days at the time of booking . Booking was done by my travel agent several weeks before. I was offered to stay in a higher grade hotel nearby with no extra charge.
Of course my tour guide was not happy. He then checked with his office and was informed that the reservation was confirmed and payment has been made. After further queries, the person in charge finally admitted the the reservation was confirmed but there was no room!. Looked like my room was given to someone else. I have no choice but to move to the other hotel and check in about one and a half hours later.
I really wish that the hotel could be more professional in telling me the real reason instead of beating around the bush. I am a paying customer too!.

Stayed March 2014, travelled with family
Helpful?
1 Thank skliew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this review, 10 April 2014
Dear Mr skliew,


Warmest Greetings From Novotel Bandung.....!

Thank you very much for your review and feedback on your stay with us. We do really apologize for what you experience on your stay with us related with no room available. We really had a problem with our reservation system which was down. We took care by reserving your room at Sheraton at that time. We directly take an action and investigation to improve on our service on our reservation system. Once again, we really do apologize for this inconvenience matter.

Furthermore, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection.

We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bandung

Property: Novotel Bandung
Address: Jl. Cihampelas no. 23-25, Bandung 40171, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bandung
#11 Family Hotel in Bandung
#14 Luxury Hotel in Bandung
#17 Business Hotel in Bandung
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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