We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Reliably comfortable stay”
Review of Novotel Bandung

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Novotel Bandung
Ranked #20 of 231 Hotels in Bandung
Reviewed 21 August 2014

My wife and I stayed at Novotel Bandung for one night in a room on the ninth floor. We would rate the hotel excellent by non-Jakarta standards.

Plus
Clean and neat room, everything worked
Pleasant view from ninth floor hall and room of hills and tile roofs
Good thick curtains, good lighting
Comfortable desk with nearby wall plug
Reliable and free wi-fi
Good selection of TV channels including feature film channels
Friendly and prompt check-in and check-out
They gave us a late check-out at 1 pm
Friendly and helpful staff at door, reception, housekeeping, coffee shop
Reasonably good food at coffee shop, arrived promptly. I enjoyed the chicken curry
Comfortable bed and pillows
More than enough space in room and bathroom
Reception gave us a map of the city
Parking is free for guests
Good-sized refrigerator, good hair dryer
Air conditioning easy to regulate

Some negatives
Even though 1 pm check-out, staff knocked twice on door at 12:30 to check
Can't walk to much of interest except a Circle K

It was very clear to us that that staff try extra hard to make the guests feel comfortable. We feel that Novotel Bandung is a very good deal considering the price, and we recommend it for a reliably comfortable stay, especially if you have an automobile.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Staidthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 27 August 2014

Dear Mr Staidher,



Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your detail and very positive reviews on the TripAdvisor and we are happy to know that you are happy to stay at Novotel Bandung where you found our great cleanliness, comfortable room, wide selection of the TV channel, comfortable bed and pillow, friendly and helpful staff, etc and we also happy to receive the feedback from one of the senior reviewer with 552 comments on the TripAdvisor.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.



Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,328)
Traveller rating
Traveller type
Time of year
Language
  • More languages

520 - 526 of 1,328 reviews

Reviewed 19 August 2014 via mobile

I stayed on August with my wife..It was a great stay for us...the room very clean..the breakfast have many variety of food..and for sure the staff are friendly...maybe the hotel need to improve check out process..i have to wait 15 minutes for them to pick up my luggage..it seems that they have limited luggage trolley..buy thanks to front office manager,which i forgot his name but he gave us and understanding about the problems..such a good person..i surely come back to this hotel again...

Stayed: August 2014, travelled as a couple
Thank sloots11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 27 August 2014

Dear Mr sloots11,


Warmest Greeting from Novotel Bandung......!

Thank you for your time to give us short and positive review and feedback on your stay at Novotel Bandung. We are happy to know that you had an execellent experience to stay with us where you found our great cleanliness, wide varieties of breakfast, and our staff friendliness.

Once again, thank you for your review and feedback. It's amental boost for us to serve better everyday. Because I am very sure that my staff are happy to read this kind of review. We look forward to welcome you back at Novotel Bandung soon.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

Stayed 4th time at this hotel, the first one was 2007. Located right at the centre of Bandung, easy to access from everywhere. Maintenance of the property is quite well, not much different since 2007.
Last night I stayed at Superior room, surprisingly I got a basket full of fruits, 2 soft drinks and 2 snacks as compliment. The room was good, clean and comfy; wifi connection is good and free as well; many options for breakfast; but swimming pool was too small.
Staffs are friendly and helpful, very easy and fast check-in and check-out process. I will recommend this hotel to friends and colleagues.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank sonnych j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 28 August 2014

Dear Mr sonnych j,



Warmest Greetings From Novotel Bandung.....!


Thank you for taking the time to provide such short, precise and positive review on your stay with us. I am pleased to hear that you have enjoyed your stay with us where you found our clean and comfy room, good wifi connection, wide varieties of breakfast and strategic location. We also thank you for your loyalty with Novotel Bandung.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again soon.



Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

I was stayed in 7th floor of this hotel just for one night. The bed room and bath room quality was great and very clean... wifi from the bed room was nice speed to send documents or watching youtube. However the wifi signal quality during breakfast was weak. Had tried the strawberry chesse cake and mango chesse cake. Had great hot tub relaxing after breakfast at bath room.. the good points are bed quality. Clean of bed and bath room also big size of bed room. The minus just weak signal during breakfast and breakfast taste was just average..

Stayed: August 2014, travelled as a couple
Thank RenoJakarta1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 28 August 2014

Dear Mr RenoJakarta1975,


Warmest Greetings From Novotel Bandung.....!

Thank you for taking the time to provide such short, precise and positive review on your stay with us. I am pleased to hear that you have enjoyed your stay with us where you found our cleanliness of room and bathroom, good signal of wifi from the room and good quality of bed and spacious bathroom.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again soon.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Stayed on 28/3/14 to 2/4/14. Hotel is near to the airport. A simple clean layout made us feel at home. Food was excellent. Very delicious. There is mini mart right in front of the Hotel. Swimming pool was small though.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Romino_Kartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 28 August 2014

Dear Mr Romino_ka,


Warmest Greetings From Novotel Bandung.....!

Thank you for your kind positive and short review on your experience with us. I am pleased to see you enjoyed very much with our feel at home hotel, cleanliness, near the air[port, and delicious and excellent food.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

Stayed 1 night from 30 July 2014, bought from Agoda costed IDR 1,300,000 per room w/o breakfast.

Good things were:
- All staffs had a very helpful&pleasant service
- Room (608) was clean & very spacious✌️
- They didn't charge me when in request two additional compliment Aqua
- Toilette was neat&clean, also there's bathtub
- Very good wifi connection, but didn't try the LAN
- If you feel hungry at late night, there's warung nasi sunda across the hotal that only costed IDR 27,500 for two persons (instead you order IDR 65,000 for fried rice within)

Minus thing were:
- The pool was just too small, but it's decent considered there's no more option for fun.

Regards,
@ayirlangga

Stayed: July 2014
Thank ayirlangga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 5 August 2014

Dear Mr Ayirlangga,


Warmest Greetings From Novotel Bandung.....!

Thank you for taking the time to provide a detail and positive review on your stay with us where you divide into the good things and the minus things. I am pleased to hear that you have enjoyed your stay with us where you found our friendliness and helpful staff, clean and spacious room, excellent WiFi, and the value for money.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again soon.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

The location was quite strategic, but you would need either good walking shoes or better yet, a car, to get to the nearest attraction.

Breakfast and dinner (which was included in the package) was not bad, but nothing special either.

The rooms were somewhat disappointing. Size-wise it was sufficient. But the walls are so thin, you can hear the noise from all sides: from adjacent rooms, from the corridor & from the streets outside. As to room amenities...well, let's just say I've gotten better quality from less expensive hotels.

Overall, the service was fine & the staff were friendly. But the deciding factor was checking in. It was painstakingly slow. We arrived after the official check-in time & have pre-paid everything. I asked whether it was because our rooms were not ready, or whether there were problems with the rooms we requested. To both, the answer was "No". So I don't understand why the check-in process took such a long time.

As my title suggests, first impression is important. There are so many hotels in Bandung, so...would I stay here again? Most likely, no.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank imasuleiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 27 August 2014

Dear Ms imasuleim,


Warmest Greetings from Novotel Bandung....!

Thank you for taking the time to provide such feedback on your stay with us and thank you for staying with us. We very much regret for few of your constructive feedback. We really do apologize for the check-in process which made you disappointed. I have noted your comments related with this matter and we had done some investigation to the department concerned and will take immediate action to achieve improvements in these areas.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

I really hope this experience will not alter your confidence in Novotel Bandung and that will give us the opportunity of welcoming you again.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bandung hotels
0.7 mi away
Hilton Bandung
Hilton Bandung
#7 of 231 in Bandung
1,496 reviews
3.5 mi away
Grand Mercure Bandung Setiabudi
2.4 mi away
Sheraton Bandung Hotel & Towers
Show Prices
Show Prices
Show Prices
0.7 mi away
Ivory by Ayola Hotel
Ivory by Ayola Hotel
#6 of 231 in Bandung
706 reviews
0.6 mi away
Aryaduta Bandung
Aryaduta Bandung
#19 of 231 in Bandung
707 reviews
0.9 mi away
Aston Braga Hotel & Residence
Show Prices
Show Prices
Show Prices

Been to Novotel Bandung? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Bandung

Address: Jl. Cihampelas no. 23-25, Bandung 40171, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bandung
#11 Family Hotel in Bandung
#13 Luxury Hotel in Bandung
#17 Business Hotel in Bandung
Price Range: £34 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Hotels.com, HotelsClick, Ebookers, HotelQuickly and 5viajes2012 S.L. so you can book your Novotel Bandung reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing