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“Slick decor, tasty sushi dinner, but slow service”

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Grand Zuri Hotel Jababeka
Ranked #5 of 23 Hotels in Bekasi
Certificate of Excellence
Zug, Switzerland
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Slick decor, tasty sushi dinner, but slow service”
Reviewed 1 August 2013

Those who choose to stay in this hotel, which sits among the urban sprawl, business parks and bonded warehouses outside of Jakarta, are not exactly on holiday. I would even venture to say that most of the guests are here against their wishes. Who wants to be surrounded by grim factories when there are tantalizing beaches so close...and yet so far? But if one must be here, then this is a decent place to rest one's feet. It's cheap - yet evokes a minimalist / expensive air that one would expect with a more expensive hotel. And dinner (which, in my case, was a California roll to start, then the teriyaki salmon) was quite tasty. My suggestion on the dinner menu, however, would be to include a more varied wine list. To date, the choices are two: "house red" and "house white." And, in the morning, I was able to get an excellent espresso. But what was very disappointing during my short stay was the service. Check-out process was excruciatingly inefficient (including asking your room number to have someone physically check the mini-bar... shuffling lots of paper in the interim... and then proceeding to perform about 15 paper-based processes, including the ever-so-painful putting of the bill into the envelope, which tends to take about 3.5 minutes.) Getting something ironed was challenging, and involved a game of pictionary that rivals the scene in When Harry Met Sally. And ordering drinks during dinner was, frankly, bizarre. Disappointed in the wine choices, we each ordered a beer and a bottle of water. The water came and proceeded to give me (the female) the two bottles of water, and my colleague (the male) the two beers. I guess girls don't usually drink beer in these parts...

Room Tip: Don't request 2 twins... as they are very small
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hamish_Schmamish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 July 2013

a great hotel in the industrial area of cikarang..a sumptuous breakfast served with attentive staff.
the hotel has a spa service..recommended to use it.
a supermarket is right opposite the hotel for basic groceries and food stuff.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VishalWagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 July 2013

This is a hotel with modern-minimalist look outside and inside. In the room we stayed in, the floor was not covered with carpet – only plain ceramic. It may give cleaner impression but it feels cold. Worse, in the bathroom, there was no soap basket or something we can put soap/shampoo bottle on. Thus, taking shower here is not comfortable at all. In other hotels, with the same room rate, we can get a much better room and bathroom. Location-wise, it is close to Jababeka industrial area but far (20 mins driving) from the town’s shopping/dining area. The service was not bad but a bit inconsistent in quality. For instance, we were using the hotel’s transportation service to get us to (and pick us up from) a business venue everyday for 4 days. When there was a change in schedule on the last day, the driver failed to pick us up on time from the venue although we already informed about the change to another driver (the one who brought us to the venue in the morning). And, when we were checking out, the receptionist asked us for a hotel’s guide book that we never took away from the room. I had to come back to the room only to show them that the guide book was still there intact. Apparently, the receptionist got that information from a staff who inspected another room. Staying here may be best only for those who have business in the Jababeka industrial area nearby.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andaliman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 February 2013

Modern and cleaned hotel close to the industrial area. Not many chances for visit the city by walk. It's about 1 hour and half faraway from the down city of Jakarta. The girls at the reception are friendly and ready to give you all the informations you need.
Inside the restaurant you can find Indonesian, chinese and western style food, but can't find large choose
Wifii is included and have good service

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valoryce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2013

I have stayed at this hotel in the better class rooms and have found it to very clean and the staff quite attentive.
The nightly entertainment has been excellent.
We recently had this hotel cater for one of our sales conferences and it was a great success.
Shopping is a bit of a drawback but, not a disaster
I will continue to stay at this hotel whenever I am inthe are as I am getting good value for money

Room Tip: Take the better class of room
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Len221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Semarang
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 January 2013

Entering this Hotel in the Jababeka Cikarang which is located in the industrial park, we expect we can have best professional service, but unfortunately we feel disappointed on their service given to us. Unclear information and very slow action in solve the problem.
I was there for conducting international meeting and gathering, with a very important person or international businessman which invest their money in Indonesia. We expect we can satisfying them with the best service and professionalism. Unfortunately was chaotic, sound system is not working well, the mic is not working well, the presentation is always interrupting and no quick action to solve the problem.
The worst is the dinner after the meeting, it was a terrible dinner I have ever had! Just look like in the small street stall!
They give the menu to wrong person, we did not get what we order and the most terrible is that when we wait the order from the VVIP for a long time and when the meals came they give him wrong menu and the drink what they order is not came until they finished their food! It was an embarrassed dinner and disorganized event!
Even when we try to speed up the process there is no excuse and apologized, even they don't want to hear our protest!
Why hotel in the business district did not deliver professional service....? It's really terrible!

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SiskaPoedjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 January 2013

Hotel is basic hotel,with good spacious rooms. Rooms are clean and neat. Its located near Industrial zone, hence no moving around to nearby place, if you don't have a vehical. Breakfast is average and mostly menus are repeated almost everyday. Chaices are limited.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tushar06007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Zuri Hotel Jababeka

Property: Grand Zuri Hotel Jababeka
Address: Kav. Aa-2 Jl. Niaga Raya | Jababeka II Cikarang, Bekasi 17530, Indonesia
Region: Indonesia > Java > West Java > Bekasi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 23 Hotels in Bekasi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grand Zuri Hotel Jababeka 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Recently open in March 2010, Grand Zuri Hotels Jababeka is a four-star hotel located in the heart of central business district in Jababeka, Cikarang. As a subsidiary of Zuri Hospitality Management which has been successful in managing a five-star hotel, The Premiere, four-star hotels, Grand Zuri, and three-star hotels, Zuri Express, Grand Zuri Hotels Jababeka offers 129 rooms from Superior until the Presidential Suite in affordable price. Guests are able to enjoy our various Indonesian, Japanese, Western, and Korean signature menus at Cerenti Restaurant which located at ground floor. Live music performance and billiard are available at Zuri Lounge, the heart of Grand Zuri Jababeka's entertainment facilities. Sport facilities such as swimming pool, sauna, fitness center, whirlpool, and Mandiva Spa are available at 3rd floor. Having cozy and elegant facilities, Grand Zuri Hotels Jababeka ensures all of the business travelers to have the best staying experience and excellent service to its guests. Grand Zuri Hotels Jababeka has won several awards and has been awarded as the 3rd Best Hotel in West Java according to the Ministry of Culture and Travel in 2014. ... more   less 
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