We rented four bedrooms villa couple weeks ago, the location is great! but the villa itsself is old, there is cracked on the wall on each bedroom especially on the wash basin area as the wall is just a gyprock, as you wall your hand on the basin, the water leaked through and we had wet floor. The villa should provide hot water in each bathroom but none of them had hot water. We reported to the management in the office, they said they would do action on it but still didn't have hot water until the day we departed.
The place is in a great location, the view is around the villa, the garden is great, the pool is fine. The villa suits for a bunch of people who want to relax and smell fresh air. There is space for kids to run around and there is soccer field and net to play.
When it comes to the payment at the office, it was a disaster!! we had some troubles in paying the villa and the people who do the admin or payment are not well trained!!
We did the payment by overseas credit card, their machine wouldn't process it, then we tried to pay with our saving card and the machine still didn't want to process it. The people who work in the office tried to ring the bank, no luck.., it was so frustrated for us! It was night time and pouring down rain at the time when we tried to pay the villa, we had no choice but to find ATM that we could withdraw fair bit of money with overseas saving card so we didn't get too much fee from their end and our end (overseas) from repeated withdraw, because the bill we had to pay in quiet big. Finally we found one ATM which we could withdraw the money but we still had to withdraw it few times due to the limited amount of the withdraw that that bank put, and of course the more I withdraw the money, the more they charge me at fee (so painful!).
The management of the villa should provide a better facility or better eftpost machine for the customers from overseas to do the payment so it makes everybody life is easy!
- Official Description (provided by the hotel):
- Permata Hati Resort and Organic Farm is the right choice. With a comfortable resting environment for a family holiday events, vacation, education / training center and a meeting that requires quiet atmosphere far from urban noise. Having a lot of interesting and complete facilities that are intended for your family. ... more less