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“Front Office and Welcoming Guest Concern”

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Hotel Salak The Heritage
Ranked #7 of 70 Hotels in Bogor
1 review
“Front Office and Welcoming Guest Concern”
Reviewed 19 May 2014 via mobile

I was check in at 11.40 am and FO said that the procedurws of Check In surely at 2 pm.... what a hell.... they asked us to qait for such a long waiting....

In Fact There is no procedures for that!!!!

Kindly train your staffs in Communication and Customer Care.....

And i am sure u can develop the hotel's Value.... Thank you

Stayed May 2014, travelled on business
Helpful?
Thank Ayok Witoyo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_HSTH, Hotel Salak The Heritage at Hotel Salak The Heritage, responded to this review, 19 May 2014
Dear Ayok Witoyo G,

First of all we would like to thank you for taking your time to write us a feedback on Trip Advisor, and secondly we would like to apologize for the issue that you encountered with our Front Office during your stay.

Regarding your concern for an early check-in, our check-in procedure is at 2 PM, and we provided the information of our check in and check out time on our website and in every guestroom. In some occasion, we do allow guest to check in early but it depends on the availability. Some guest may check out early then we can have the next guest to check in early.

Our management has discussed this matter and we thank you for your valuable feedback. We plan to have a sign showing check-in and check-out times at the front desk.

Again, we are sorry for this incident and we hope that you can give us a second chance and if you have any questions, please do not hesitate to contact our office. Thank you

Sincerely,

Management
Hotel Salak The Heritage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Bandung, Indonesia
1 review
Reviewed 15 May 2014

hotel with good location because in heart city of Bogor. Near from train stasion, breakfast menu was delicius, friendly staff and polite staff, they have special offer for welcome drink chocolate is really nice drink. hotel for special goverment meeting, because they have so many meeting room, i will recommended to my company for meeting in hotel salak. thank for excelent service.

Room Tip: room was clean and cozy
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Andre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
1 review
Reviewed 8 May 2014

Like stay in this hotel. Staff full polite and friendly, buffet menu in kanari restaurant is delicios, small parking area but they have vallet parking. My request please have more smoking area, and nice room in salak view becaus. Have wonderfull view to salak mountain

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vanhia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 April 2014

I have been to several workshops and meetings at the Hotel Salak and recently spent one night at the hotel. It is very popular with government officials. At any time there will be several or more workshops or meetings in the numerous conference rooms for government officials. The hotel sort of reminds me of a smaller and less impressive version of the Mahapajit in Surabaya which is a fantastic hotel and historical landmark. The facilities are clean and reliable. The food is usual Indonesian fare. The location is excellent if you want to check out the botanical garden. The morning call to prayer was loud so ask for a room away from the mosque.

Room Tip: Get a room away from the mosque which can get loud during the morning prayer.
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  • Stayed April 2014, travelled on business
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    • Location
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    • Cleanliness
    • Service
Helpful?
Thank DarrellFreund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2014

First check in I've shock because get the hotel upgrading my room to a bigger room. My child wa very excited and the room was very large. The nice we can get from Salak hotel was very good food and President Palace in Bogor. The staff also nice. Overall the service was great.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank FERDIANSYAH M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
1 review
Reviewed 24 April 2014

Hotel with colonial building and heritage hotel, but have a great view front of bogor palace and nice staff feel like home if we stay in hotel salak, i like buffet breakfast in binnenhof restaurant because they have egg stasion, rafflesia lounge have cozy place for relaxing.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sukabumi, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2014

This hotel is very close to train station and located perfectly in front of the palace and botanical garden. Easily accesed by public transportation. But they have a very tight check in time, when in some hotels would allow guest early check in when the room is ready. Well, this hotel won't. Other than this dissapointment, overall this is a nice, comfortable hotel and friendly staff, pleasure stay in the centralized hotel, nice breakfast.

Room Tip: small room but is clean
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  • Stayed April 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paramitha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Salak The Heritage

Property: Hotel Salak The Heritage
Address: Jl. Ir H Juanda no. 8, Bogor, Indonesia
Region: Indonesia > Java > West Java > Bogor
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Bogor
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Salak The Heritage 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel Salak The Heritage is a modern hotel rich with historical culture and values. It's located in the center of Bogor, Indonesia, in front of the Presidential Palace and a short distance to the renowned Bogor Botanical Garden. The Hotel was built in the early 1900s, originally refurbished in 1998, and newly rejuvenated at the end of 2014 to form a perfect blend of modern facilities with historical values. Our hotel offers multiple accommodation options designed with luxury and heritage. There are 120 guest rooms ranging from our Superior Rooms to the Colonial Presidential Suites, each equipped with air conditioning, bathtub and shower with hot water, wireless Internet connection, safety deposit box, and television with in-house movies and cable channels, among other basic toiletries and amenities. Hotel Salak The Heritage will take you on a culinary adventure around the world with our five restaurants known as much for their distinctive ambiances as they are for their cuisine. Our hotel also has a long-withstanding reputation as the most idyllic meeting place in Bogor to arrange business events, conferences, and exhibitions in any of our 13 meeting rooms and two ballrooms. Other on-site facilities include a fitness center, a swimming pool, a ladies-only ChocolaSpa, and a karaoke room. Our Hotel's convenient location, sophisticated amenities, and historical quality make it the perfect choice to stay during your trip to Bogor. ... more   less 
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Also Known As:
Salak The Heritage Bogor

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