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“Amazing hotel .... but very small rooms!”
Review of Hotel Tugu Malang

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Hotel Tugu Malang
Ranked #1 of 55 Hotels in Malang
Certificate of Excellence
London, United Kingdom
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Amazing hotel .... but very small rooms!”
Reviewed 24 July 2014 via mobile

A gem in an essentially pointless town.

The Tugu hotel in Malang can be described as a living art gallery. Every public space has a different theme with interesting artwork. The Marco Polo room was beautiful.

Great food at the restaurant. We had dinner by the pool. As we were a large group they set up a special table for us. It was very beautiful by the pool.

The breakfast was a la carte. It was good although the service was a little slow.

Unfortunately the bedrooms were a huge let down. Although clean, comfortable and well decorated they were tiny. Barely enough space to swing a cat let alone share it with someone else. This was very disappointing. The bathrooms were also miniscule even for one person, with a weird metal bathtub.

This is possibly the best hotel in Malang. If you're there ask for a guided tour. It'll be worth it.


Stayed July 2014, travelled with friends
Helpful?
Thank mbs2979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 17 August 2014
Dear mbs2979,

Thank you very much for staying with us at Tugu Malang and taking your valuable time to share your thoughts with us and our guests. It is great to hear that you have enjoyed our "Living Museum Boutique Hotel" in the heart of the city centre. It is a pity that your group haven't had enough time to discover the real beauty and charm of Malang. Well please visit us again and we make sure to show you around on our personalized tour and make sure you will also enjoy your room.

Best Regards

Yudha & the Tugu family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Mindanao, Philippines
Level Contributor
159 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
Reviewed 14 July 2014

We could not afford the Hotel Tugu Malang, more's the pity. We did have the good fortune to eat there twice on the one day we stayed in Malang. the second time we invited out driver so he could experience this wonder himself.

My estimate is that I have stayed in over 200 hundred hotels in the last ten years. This is by far the most unique and exotic hotel I have ever visited. The public rooms are an unending museum of Indonesian culture. Incredible! And since this is a restaurant review, the food was excellent and moderately priced (especially compared to the room prices).

I found Malang to be a large, largely featureless, crowded, congested city. We were there on our way from Mt. Bromo via several temples and a botanical garden to Blitar. My strong recommendation would be to visit Malang if only for this hotel and its restaurant and public rooms.

Room Tip: Wander through the extensive public rooms.
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  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 17 July 2014
Dear Mr. Don L,

Thank you for visiting Hotel Tugu Malang. We are very pleased that you have enjoyed your meals at the Melati Restaurant and had a chance of exploring the world of Tugu Malang. Your review makes us very proud and we hope that you will stay with us overnight in the future.
We would also love to change your perception of the city of Malang. The city has a lot of hidden beauties which are can hardly be seen by car driving through the city. We offer a unique bike tour to explore the old charm of the colonial quarters, traditional “kampoengs” (neighborhoods) and city parks mainly riding in quite streets and alleys where friendly locals and birds are your constant compagnion. We love to have you explore this with us the next time
We wish you all the best and hope to see you soon again

Best Regards
Yudha & the Tugu family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
335 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed 6 July 2014

We did not stay at this hotel & sorely regret this decision as we ate here every night. The food here was really excellent, the service impeccable and the cocktails to die for. Really important to note that this place is not expensive for food, we paid as much across the street at the Kertanegara restaurant which was absolutely awful on every level. Don't make the mistake we did, stay at Tugu!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Jill_Dublin_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 17 July 2014
Dear Jill_Dublin_12,

Warm Greetings from Hotel Tugu Malang and thank you for visiting us while staying in the city.
We are very pleased to read your very kind review about our Melati Restaurant, which is famous for their Indonesian traditional food, as well as the Chinese Peranakan food and the wide seleciton of local and international steaks.
We look forward to your next visit and we would love to have you stay with us to discover the art, soul and romance of Tugu Malang as well as the hidden beauties of the city.
In the meantime let us know anytiime if there is something we can do for you.

Best Regards

Yudha & the Tugu family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014 via mobile

We ended up in Malang by chance as we were heading to Mount Bromo and decided to avoid the not so well advised Surabay. By miracle someone advised us the Tugu Hotel. Although at walking distance from the train station, we were awaited and picked up by the hotel! From there a perfect mixture of balanced service, great infrastructure with the right touch of art and decoration and amazing food (and that is understated). The hotel is a safe and calm haven in a charming but sometimes busy city (not as busy as yogyakarta). The concierge provides for great arrangements ar affordable rates even if it is time consuming. The wellness center is truly a gem - we took the full package and felt as royalty coming out there. Attention to detail and the small things make it just all so perfect. If u have the time, ask for the bike tour - it was designed by the general manager after 2 years of carefully studying the city - takes u through the bird and flower market, the colonial type area, the local traditionnal residential area's - gives a great insider vie of the city. Delighted by our stay, we didnt hesitte in booking another Tugu hotel in Bali. In a nutshell, if u r going through Malang, don't miss out on this diamond. And I have seen a lot of properties around the world.
Thanks Tugu Malang, we'll be back.

Stayed July 2014
Helpful?
1 Thank SamV78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 17 July 2014
Dear SamV78,

Warm Greetings from Hotel Tugu Malang and thank you for staying with us and our sister property in Canggu. Bali. We are so delighted that you have fully enjoyed your stay and we would like to thank you for sharing your detailed review with us and our readers. We loved the description of your bike tour experience, which we really feel is the best way to explore the true spirit of the city. We launched the tour just a month ago and we are so happy that our guests love the tour so much, especially if you have limited time (the tour is about 3 hours).
We wish you all the best and we hope that you visit us again here or have to chance to discover our sister hotel in Blitar, East Java and Lomobk.

Best Regards
Yudha & the Tugu family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noosa, Australia
Level Contributor
344 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 22 June 2014

We returned to Tugu Malang nine years after our first stay and it was even better than the first time. It appears that more magnificent artifacts have been put on display. We were upgraded to an executive suite which was really nice. The included afternoon tea provides some interesting Indonesian snacks and the dinner was excellent. It's a reasonable walk from the railway station and close to the bird and flower markets.

The only minor downside was the electricity wiring. There were some lights that controlled nearby sockets so, when we thought we were charging things, we weren't.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amp-qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 17 July 2014
Dear amp_qld,

Thank you for returning again to Tugu Malang after 9 years. We are very pleased that you have enjoyed your stay even more this time. We always try to improve and make the experience more enjoyable. A great help for us are always the valuable guest comments. Thank you so much for pointing this out, we have fixed it already.
Our aim is it for you to come back again (and you don't have to wait 9 years) and make your third stay even more enjoyable.
In the meantime let us know anytime if we can do something for you.

Best Regards
Yudha & the Tugu family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 June 2014 via mobile

I was here for 2-day meeting, and I was glad to have the meeting here. Though a lot of people saying that the hotel is eerie, for me the hotel's collections is indeed the most beautiful factor for this hotel. I'm amazed how they do maintenace on these very valuable articles. Service is also special, very responsive and friendly, from front office to bell boys. The scent coming from flowers and aromatheraphy is unforgettable. I would definitely stay here again when I visit Malang.

Stayed June 2014, travelled on business
Helpful?
Thank Santo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 22 June 2014
Dear Santo L,

Warm Greetings from Hotel Tugu Malang and thank you for staying with us during your business trip. We are delighted to hear that you have enjoyed the atmosphere, antique collection, service and the little touches which we offer.
We look forward to your next stay. In the meantime let me know anythime if there is something we can do for you.

Best Regards
Yudha
and the Tugu family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kuala lumpur
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 June 2014

The hotel is beautiful. There is no other way to describe it. The plants, the flowers, the antiques. It all adds up to what is a truly unique and amazing hotel. However what really stands out for the hotel, giving it top marks, is the service rendered by its staff. Absolutely amazing, very personal, and genuinely warm. Pak Handy, Pak Budi, Pak John, and Pak Rashid (to name a few. Sadly I cannot remember everyone's names!) were super helpful and friendly. We traveled with our elderly mother (69 years) and two kids (3 years and 6 years). The hotel team catered to all our needs with no issues and always with a smile. Finally, the hotel's restaurant, Restaurant Melati, is truly awesome from a taste and service perspective. I would however just advise the hotel to upkeep some of its fixtures e.g. paint on the walls, faucets, toilet door paint. This is not really a negative, just a tip to a hotel scoring 99% so that it can achieve 100% marks. At end of the day, a superb experience and I would definitely return.

Room Tip: Other than Restaurant Melati in the hotel, the other good restaurants within walking distance from H...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amirsalleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yudha s, Guest Relations Manager at Hotel Tugu Malang, responded to this review, 22 June 2014
Dear amirsalleh ,


Thank for leaving such a lovely review on Tugu Malang. it’s our most pleasure to learn that you and your family had a wonderful and an enjoyable experience with us last week.

I have passed on you comments to Budi, John, Handy, Rashid and the rest of the team who remember you so well and thank you for your kindness. You brought us great smiles! And of course we have taken an immediate action to each of your suggestion on our fixtures.

Thank you again, and we do hope that all the memories will bring you back to Tugu Malang in the near future.

Best Regards

Yudha
and the Tugu family



Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Tugu Malang

Property: Hotel Tugu Malang
Address: Jl. Tugu no. 3, Malang 65119, Indonesia
Region: Indonesia > Java > East Java > Malang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Malang
#1 Spa Hotel in Malang
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Tugu Malang 5*
Number of rooms: 49
Official Description (provided by the hotel):
This most unique hotel in East Java, the only 5-star luxury hotel in Malang, is not just a hotel. It is a whole destination by itself. It is a beautiful living museum filled with priceless beautiful antiques and artworks of Indonesia, and every corner of this hotel celebrates the colorful history of Indonesia, of Java, and of Malang in particular. Every single staff so naturally carries the "hospitality from the heart" that is so authentically Indonesian gracefully, and nothing is ever a problem. This is the very place to experience the true soul of Java and Indonesia. ... more   less 
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Also Known As:
Tugu Hotel Malang

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