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Reviews (1,156)
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All reviewskids clubswimming poolfamily hotelfamily with young childrennice environmentnice poolfresh airtraffic jamhotel facilitiescomplete facilitiesnice hotelfamily vacationsky roomthe main roadhotel is locatedlittle bitnice view
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106 - 111 of 1,156 reviews
Reviewed 10 October 2017 via mobile

Stay here for 3 days. I have opened a credit card for breakfast. The facility is great because this hotel is quite new. However, the staff knowledge is very bad. The staff in the breakfast area told me that I can not have a breakfast because I did not book the room include a breakfast. I told him that I opened a credit card. Then he asked his colleague and they permit me to enter. They asked me to sign a bill. Later, they asked me to pay cash. I told them, they might charge me double which is credit card and cash. Finally, they charged me doubled. For breakfast, I paid cash Rp 196k and they charged my credit card also. Bad service and lack of knowledge.

Stayed: October 2017, travelled with family
Thank efratadenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome T, General Manager at HARRIS Hotel & Conventions Malang, responded to this reviewResponded 12 October 2017

Dear HARRIS Fans,Efratadenny
Cheers from HARRIS Hotel and Conventions Malang,
Thank you for choosing us during your stay in Malang and for taking the time to share your comments.
We are glad as you are love our facility .
Thank you for your suggestion and we already coordinated with our team for further action accordingly.
Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products.
Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead.
HARRISly Yours,

Jerome TAILLARD
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Great journey starts with the orange collar which demonstrate passion. Employees are motivated and friendly, hotel is clean with great facilities. Breakfast is good and veraity. Far beyond my expectation.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sharon467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome T, General Manager at HARRIS Hotel & Conventions Malang, responded to this reviewResponded 12 October 2017

Dear HARRIS Fans,Sharon467

Cheers from HARRIS Hotel and Conventions Malang,
Thank you for choosing us during your stay in Malang and for taking the time to share your comments.
We are glad as you are love our food, the hospitality of our staffs, facility and the environment at the hotel.
Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products.
Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead.
HARRISly Yours,

Jerome TAILLARD
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

It was a lovely stay in this hotel during my trip to Malang. The room was nice and clean. Staff were polite and helpful. The hotel is located in a quiet surroundings. I love the design of the swimming pool area. Breakfast is ok and vary. A recommended hotel in Malang if you want to enjoy a peaceful ambience.

Stayed: November 2016, travelled with family
Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome T, General Manager at HARRIS Hotel & Conventions Malang, responded to this reviewResponded 4 October 2017

Dear HARRIS Fans Louise T,

Cheers from HARRIS Hotel and Conventions Malang,
Thank you for choosing us during your stay in Malang and for taking the time to share your comments.
We are so delighted as you had a lovely stay at our hotel with the hospitality of our staffs, facility and the environment at the hotel.
We hope you had a special moment stay with us and we are looking forward to welcome you again for your next visit in our property
Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products.
Thank you once again for your feedback and have a Cheerful day ahead.
HARRISly Yours,

Jerome TAILLARD
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

I often spend nights at Harris everytime have a business trip in Malang. The hotel was very nice, with a good view indeed. The breakfast was tasty and the room was very clean and comfortable. The hotel's players were so nice and helpfull

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lidwinadewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome T, General Manager at HARRIS Hotel & Conventions Malang, responded to this reviewResponded 3 October 2017

Dear HARRIS Fans lidwinadewi,

Cheers from HARRIS Hotel and Conventions Malang,
Thank you for choosing us during your stay in Malang and for taking the time to share your comments also give us 5 stars rating.
We are so delighted as you are always spend your business trip at our hotel. We hope you are enjoy and had a special moment stay with us.
Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products.
Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead.
HARRISly Yours,

Jerome TAILLARD
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

Our experience during our stay in Harris Malang overall is good but the hotel needs to pay attention to details like cleanliness of the floor, mold in the bathroom and swimming pool, having newer toys on dino clubs.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ravi-Baliem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome T, General Manager at HARRIS Hotel & Conventions Malang, responded to this reviewResponded 2 October 2017

Dear HARRIS Fans Ravi-Baliem,

Cheers from HARRIS Hotel and Conventions Malang,
Thank you for choosing us during your stay in Malang and for taking the time to share your comments.
We are so glad as overall stay is good and we do apologize for the inconvenience caused.
Thank you for your information and suggestion. We will coordinated with our team for further action accordingly.
Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products.
Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead.
HARRISly Yours,

Jerome TAILLARD
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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