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“Great service & value hotel in Malang”
Review of The 1O1 Malang OJ

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The 1O1 Malang OJ
Ranked #8 of 55 Hotels in Malang
Denpasar, Indonesia
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great service & value hotel in Malang”
Reviewed 15 March 2014

Was a great stay in Best Western Malang, stayed in January 2014 with husband for a short stay, we checked tripadvisor for best value and location in Malang and choose Best Western, and we thankful to check tripadvisor, it was a nice stay and we are satisfied. :)

Staff were very attentive, from first check in until check out. in fact when there's a short power failure in floor 8th, they really apologise for the inconvenience offer us to move a junior suite room.

The superior room is designed with simple interior made the room really cozy. high standard material in linen, pillows and bed is very satisfying. Room also completed with large led tv (50") which is really nice.

When we upgraded to junior suite, it's bit to large for us. completed with living area made it feels far away to go to toilet.. :p
but the room is great, the view is really nice! we can see mountains from the living area in the morning. the room has 2 large led TV (50").

Breakfast taste is average, but they offered various breakfast to choose.
Suggest to check the pool everyday, tried the swimming pool but it was no so clean enough and feel bit slippery in bottom.
Wifi connection is available but it's low in coverage strength, suggest to provide per room password or per room/floor wi-fi router.

Overall, it was nice stay in Best Western Malang. great value, great bedroom and great service. :)

Room Tip: choose high floor and facing east to see mountain in the morning,
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nisaa2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus A, General Manager at The 1O1 Malang OJ, responded to this review, 18 March 2014
Dear Mrs. Nisa,

Warmest greetings from BEST WESTERN OJ Hotel Malang,

It is our pleasure to welcome you at BEST WESTERN OJ Hotel Malang.

Thank you for your encouraging feedback and compliments of BEST WESTERN OJ Hotel Malang.

Whether you are traveling on business or leisure, we know you have a variety of hotels to choose from.

We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value conscious price. And we always want to be your first choice.

If at any time you have a suggestion on how to improve our service to you, please just let us know.

We want you to enjoy every stay, the professional and friendly staffs at BEST WESTERN OJ Hotel are committed to making your stay both enjoyable and comfortable.

Thank you for choosing BEST WESTERN OJ Hotel Malang. We trust your stay will be enjoyable and hope that you continue to use BEST WESTERN OJ Hotel Malang for your lodging needs in the near future.

We look forward to serving you on your next trip. Thank you.


Kindest Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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280 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Spanish first
  • Any
English first
Nottingham, United Kingdom
Level 4 Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 January 2014 via mobile

Average rooms - nice views of the rolling hills from some of the rooms. Staff could have been more helpful with more local knowledge of where to get food etc. The ibis is perhaps better located for proximity to town.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level 6 Contributor
137 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 24 January 2014

We'd pre-booked a room as it looked like there weren't that many options in Malang and the hotel we wanted was full already.
Best Western, so we knew what to expect: nothing flash, but decent. We walked in and indeed the lobby is not noteworthy, neither is the restaurant in the lobby.

Things just got better from the moment we walked in.
What made this an excellent experience were the staff, all of them! Very and genuinely friendly, not just helpful but going the extra mile and then some: eg: we had a 'little' issue with transport booked through an independent agent (long story); the front desk staff did everything within their power to help us (and the problem had nothing whatsoever to do with the hotel); even the manager intervened on our behalf - all without us even asking for their help! We were also always greeted by name.

To call our room spacious would be an understatement: it was almost a studio (we did get upgraded) with 2 large TV's, semi-separate bedroom. Comfortable, clean.
Breakfast was very nice with lots of different types of food, tastes and cuisines covered.
Very convenient, central location: we walked everywhere. And if walking is not your thing it's a very short taxi or tuk-tuk ride to most places in town.
We organized an airport pick-up by email for a very reasonable fee; our driver was waiting for us and helped with luggage and all that.
I'm sure I'm forgetting things, but suffice it to say that this hotel exceeded my expectations! The front desk staff were all gems!!!
Very good value for money.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
denpasar
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 January 2014

The easy access to find this hotel after long drive from Bali, arrive quite late in Malang City and rain try to search some accommodation long the street of Malang city, finally we found the OJ Hotel manage by Best Western.

Staffs very friendly and helpful, and CI proses was very quick and professional.

The only need to improve the staff knowledge re the activity and direction map for Malang and beyond information for the guests need to visit during stay in this city.

Room Tip: High Floor.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tjokorda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indonesia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

Stay this hotel with 2 young girls and was upgraded one night to Junior Suite and the other day we have to move to Super Deluxe Rooms. The rooms is very spacious. Super deluxe room, they provide 2 LCD TV and what a compliment for us. The only bothered me was during check in time. It takes almost half an hour because the room was full ( I booked via travel agent) and they can not find the twin deluxe room for us. But finally, the manager in charge, surprisingly upgraded us to junior suite room for one night only. Wifi does not work well in the room, but that is not a big issue for us. As the other reviewer said, there's no need to turn on the light during day time because it is already bright so we can save the energy. Breakfast is so so but we can enjoy it anyway.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Littlebox77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 January 2014

I have share my experiences when i stayed here on October 2013 .. Really enjoyed it and ill be back when im going to Malang soon ..with luxury concept and special price.. nice services, excellent and helpful staff, delicious food, fresh air, nice view..but the swimming pool too small..never mind, i think worth it if ill stay here soon even with normal price.

wish that always on excellent services!

Room Tip: request for room at the highest floor and you will see the amazing Malang view
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

Actually, me and my family didn't plan to stay at this hotel, even didn't plan to went to Malang before. It was just because we had a 'not-so-good' experience on a hotel in a different city before that made us made an emergency plan just to 'escaped' that hotel.

We were so happy because the location of this hotel was quite close with Central Malang, then we asked for the price there and (again) felt so happy because the price rate was so low for a hotel with a good lobby and front desk interior, beside a fact that this hotel was quite new. The price list was just below 500.000 IDR net., for Superior Twin or Superior Double room type and 800.000 IDR net., for Super Deluxe room type. It was in a promotion deal.

We booked two rooms, Superior Twin and Double and got the available room in the highest floor (11th, as 12th is the rooftop cafe). When we entered the room, we was so happy because we (finally) got a decent and excellent room, considering our previous 2 night stay in another hotel was very regretful. Me and my sisters had the Superior Twin room while my parents got the Superior Double. The bed was very clean yet comfortable, the room was spacious, the bathroom was comfortable, and the TV screen was beyond my expectation of a usual ordinary Superior room type because it was quite big.

The breakfast was quite decent, the porridge was good, the other menu was great, but the melon was still a little bit unripe and when they ran out of fresh milk in container (beside the water) they didn't refill it again.

The only one we felt 'sorry' was our decision to only stay for a night, because when we wanted to extend our stay, the hotel was getting full and our room was already booked by another group.

By the way, even when the hotel is not in the promotion deal (the normal price is about 900.000 IDR for all Superior room type), we feel that those price is worth your stay. We will come back to this hotel when we go to Malang again someday... :D

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosie_liem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The 1O1 Malang OJ

Property: The 1O1 Malang OJ
Address: Jl. Dr Cipto no. 11, Malang 65111, Indonesia (Formerly OJ Hotel Malang)
Region: Indonesia > Java > East Java > Malang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 55 Hotels in Malang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The 1O1 Malang OJ 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Strategically located in the heart of Malang, THE 1O1 malang OJ offers comfortable accomodation and meeting facilities completed with the finest and popular destinations of hotel surrounding. The hotel is accesible from all parts of East Java, while Abdul Rachman Saleh Airport is only 25 minutes drive from the hotel. All rooms are equipped with complimentary high speed internet and WiFi, individual Air Conditioning control and Safe Deposit Box. Experience our Asian and International cuisine at our 24 hours Pandanwangi Restaurant or you can have a relaxing time at Skyroom, the highest rooftop in town while enjoying the light snacks, cocktails and mocktails with spectacular views across the city mountains. ... more   less 
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