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Review of Ibis Styles Malang

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Ibis Styles Malang
Ranked #8 of 56 Hotels in Malang
Reviewed 6 April 2014

"Trendy, fresh, new hotel @ Malang"Staying in a big touring group @ ibis Styles Malang was an exceptional experience. Well prepared, efficient check-in. Hotel staff was ver informative on giving suggestions where to see and visit... The bed was exceptional. The fatique swept away after a deep sleep on ibis bed. Definately Will come back...

  • Stayed: December 2013
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3  Thank Wistiandari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 10 April 2014

Dear ibu Wistiandari,

Ziiinngg greetings from ibis Styles Malang.

We sincerely appreciate you taking the time to provide us your feedback.
All of us at ibis Styles Malang would like to extend our sincere thanks for your delightful review.
And this will inspire us to strive harder in servicing our guests.

I would like to end by saying that it was a pleasure to serve you and we hope to see you again soon.

Sincerely yours,
Eksi Ayuningtyas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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217 - 223 of 431 reviews

Reviewed 2 April 2014

During my trip to Bromo with my Family, we stayed @Ibis Styles Malang for 2 nights.
Staying at Deluxe Room that it was fit enough for my kids. There was sofa and extra bed was very comfy.
Check in was quick. Staff were friendly.... Restaurant has nice vertical garden and the food's taste was good. Pool and Gym @ 2nd Fl made our trip completed. Trip to Bromo which was arranged by hotel was perfect. We could see the famous sunrise
Over all this is a nice hotel and is good for weekend gateway...

  • Stayed: January 2014, travelled with family
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1  Thank Amalia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 3 April 2014

Dearbu Amalia,

Ziingg greetings from ibis Styles Malang.

We are so happy that you enjoyed your stay and your kind words have been passed on to our team members. This will certainly motivate them and us all to keep the good work.

All of us at ibis Styles Malang would like to extend our sincere thanks for your delight view.

Thank you for staying with us and we look forward to welcome you back in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Melbourne, Australia
35
Reviewed 14 February 2014 via mobile

Near new hotel with nice decor for the room, the restaurant and the swimming pool. Clean and adequately sized.

However, i noticed that they use a cheaper building materials as in flimsy toilet seat, flimsy shower and the rest. Because i stayed in near new conditions, it did't matter but i would guess it wouldn't stay as nice down the track.

I also stayed in hotel Harris in the same trip and i prefered ibis over Harris. Friendly staff, great location and will come back if the price is still competitive. 500k rupiah per night with breakfast, as of jan 2014 but they say it was introductory rate.

Stayed: January 2014
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 2 April 2014

Dear TripAdvisor member,

First of all, thank you for your patronage towards ibis Styles Malang.

We sincerely appreciate you taking the time to provide us your feedback.

We are pleased to read that you had appreciated the look of the hotel; including the sTREATs restaurant and the pool at 2nd floor.
It is with sincere regret that we note your dissatisfaction with our bathroom issues. And I have instructed my Engineering department to rectify it and to avoid the same case reoccuring.

We were very pleased to read that you appreciated our level of service; indeed this comment will boost our performance to always maintain high standards of quality and service.

Thank you again for taking the time to review us and hoping to welcome you back in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager

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Reviewed 26 January 2014

the hotel is very simple. check in was quite quick. the car park is limited in the basement and around the building. the room is quite small. we had the city view which is okay. good to see the scenery from the glass wall. we can open the upper window for fresh cool malang air. but dont forget to close it at night otherwise it gets too cold. they seperate the bathroom and toilet in different area and sink outside the bathroom. it is not very good because kids would splatter the water in the ceramic tile when they use the sink. the pool in 2nd floor is wuite small. because of its height and weather of the city, swimming here is challenging because it is too windy and cool.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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3  Thank Prita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 31 March 2014

Dear ibu Prita S,

Ziiinggg greetings from ibis Styles Malang.

Thank you indeed for your recent stay and your comments towards our hotel facilites.

As a premium economy hotel, our guests have choices of standard room (18sqm) and deluxe room (30sqm) which is a perfect as family room.

Our unique bathroom has its shower room and toilet room seperated and the washbasin which is located outside the bathroom to ensure the privacy of each guests who staying in sharing.

Indeed, Malang which is located at apprx 455m above sea level and surrounding by 5 (five) mountains has a unique weather. And January was considered as a windy month.
So that, the temperature was cool as well.

Once again, thank you for your visit and we are looking forward to welcome you back to ibis Styles Malang in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager

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Reviewed 20 January 2014

I came to this hotel to try it's food & beverage.
The beverage tasty pretty good. I ordered a double espresso coffee.
I try another local noddle such as Soto and Cwie but it taste not good. both of noddles.
I also order carp with 3 sauces, good tasty sauce but it was still bloody on meat.
Over all, this is good hotel with friendly staff and good services.

  • Stayed: December 2013, travelled as a couple
    • Value
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1  Thank hu_xin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 25 January 2014

Dear Mr. hu_xin,

Zinggggg greetings from ibis Styles Malang,

Thank you for staying with us and for sharing your opinion as our customer’s feedback are the
most precious source of information in order to consistently keep on improving our services and
quality.

We have taken notes of your feedback, your comments are the best way to improve our service.
And we will continously improving our quality.

Once again thank you and looking forward to the opportunity to welcome you back at our hotel
soon.

With best regards,


Eksi Ayuningtyas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

Its a new hotel in Malang, and we have great time spending nights at Ibis on Christmas Night.
We request on high floor and they put us on 10th FL, so we able to see the fantastic view of Malang City and the mountain from our room. The room is have nice design, very cozy bed. The breakfast was pretty good, they have good variation of food. and the location combining of semi outdoor restaurant which was very nice. They also have fitness Center and pool.
Definitely will come back.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Hunny0202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 25 January 2014

Dear Mr/Ms. Hunny0202,

Zinggggg greetings from ibis Styles Malang.

Thank you for staying with us and for sharing your opinion as our customer's feedback are the most precious source of information in order to consistently keep on improving our services and facilities.

We are glad that you have been pleased to stay with us and to know that you have obtained great experiences of ibis Styles's Sweet Bed and our modern street food restaurant called sTREATs.

Once again thank you and looking forward to the opportunity to welcome you back at our hotel soon.

With best regards,


Eksi Ayuningtyas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

This is a newly built hotel of accor group, put an expectation of the service like other accor group, but need an improvement in many areas
Plus point : newly built hotel, cozy room
Need improvement area : this hotel charge you 20K for the laundry bag if you want, while most of the hotel give it as free.
The breakfast are below average of Accor group, limited variety and not tasty, even during my time, no available butter, bread only some slices of plain bread.
The pool is good, located in 2nd floor, BUT no available towel and hotel staff there. Only one cleaning service mopping the floor, and when we asked the towel, he said please take from your room...

Stayed: December 2013, travelled with family
2  Thank Desniar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8875GM, General Manager at Ibis Styles Malang, responded to this reviewResponded 25 January 2014

Dear Mr. Desniar B,

Zingggg greetings from ibis Styles Malang.

Thank you for staying with us and for sharing your opinion, as our customer's feedback are the most precious source of information in order to consistently keep on improving our services and facilities.

We have taken notes of your feedback, your comments are the best way to improve our service.
And we will continuously improving our quality in order to give more satisfaction and comfortable place to stay.

Once again thank you and looking forward to the opportunity to welcome you back at our hotel soon.

With best regards,


Eksi Ayuningtyas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Malang

Address: Jl. S Parman 45 Jln. Perumnas Pondok Blimbing, Malang 65126, Indonesia
Region: Indonesia > Java > East Java > Malang
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 56 Hotels in Malang
Price Range: £22 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles Malang 3*
Number of rooms: 150
Reservation Options:
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