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“Good room, good food, good facility but lack of management responsibility”
Review of Atria Hotel Malang

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Atria Hotel Malang
Ranked #5 of 60 Hotels in Malang
Certificate of Excellence
Reviewed 8 June 2014 via mobile

I stayed for 1 night in atria deluxe room cause i have paid the hotel rate at only $16 (i paid that in online hotel booking website) . what a price compare to its facility and huge building.

At first i arrived, i cant believe that i just paid only $16 for the hotel like this. The hotel is so elegant,clean and huge. They have a swimming pool (despite the pool is quite small for hotel like this), gym , restaurant an many more.

I feel enjoyed staying in atria because this hotel is very very good, but this one is bothering me. When i first arrived, i have a booking issued because the price that i already paid is the wrong price. The manager of e-commerce gave me the reason, the team was missed-input the price. The managers said she already ask the website that i bought the room online, my identity for gave me the information about the hotel mistakes, but the website never gave my identity to the hotel ( managers alibi) so i never received the info until i arrived. So after several offers the hotel gave to me and the exhausted bargaining rally, it comes to the conclusion. I have to paid extra Rp300.000 if i insisted to stayed at the hotel. So without hesitated i paid the price (because the hotel was really great) but i just disappointed, cause the managers already confess that was the team mistake, and still charge me with additional price.
After that incident i wrote an email ( a complain) to the website that i bought the hotel voucher online, and the response was so quick, they say the hotel will return my money the morning when i checked out. And it is. The hotel did return my money

But after that incident. I still want to go back to atria hotel. If only the management don't make the same mistake again :)

Stayed: June 2014, travelled as a couple
2  Thank fahmi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 13 June 2014

Dear Fahmi,

Warmest Greeting from Atria Hotel and Conference Malang!

Thank you very much for giving us a very valuable comment. It is indeed our pleasure that we will always keep extending the standard quality service to all of our customers.

We do apology for the inconvenience condition in regard of the applicable rate. We have noticed that this is our mistake and we therefore would like to ensure that it will not happen again in the future.

Should you required a further assistance for your next visit, please kindly contact me personally through my email on gm@atriahotel-malang.com.

Looking forward to welcoming you back to Atria Hotel & Conference Malang.

Thank you very much.


Sincerely yours,



Wahyono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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410 - 416 of 826 reviews

Reviewed 26 May 2014

I really enjoyed during my stay at Atria Hotel. They have a big, modern, and clean room.
Breakfast was good and they provide fresh juice, you can choose and mix them all.
Over all, i will recommend this hotel to all my colleague.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ireine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 30 May 2014

Dear Ireine,

Warmest greeting from Atria Hotel and Conference Malang!

Thank you very much to have been staying with us. We are very happy to hear the news that you have enjoyed your stay in Atria Hotel & Conference Malang. It is indeed our pleasure that we will always keep extending the standard quality service and upgrading the hotel facility.

Our private club, Tavern and Grill which is located at lobby level, is going to open soon, and to be one of additional hotel facilities to enjoy milesstone of culinary specialities and other beverage promotion in the romance of live music.

Looking forward to welcome you back with your chance to enjoy our swimming pool and best service from us, Ireine.

Cheers,



Wahyono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

I stayed at Atria Hotel & Conference malang for two nights. The room was spacious, clean and comfortable. The free WiFi worked well. The breakfast was the best. I really enjoyed various kinds of delicious Indonesian cuisine and western foods served at this hotel.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anwar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 30 May 2014

Dear Anwar,

Warmest greeting from Atria Hotel and Conference Malang!

Thank you very much to have been staying with us. We are very happy to hear the news that you have enjoyed your stay and our food in Atria Hotel & Conference Malang. It is indeed our pleasure that we will always keep extending the standard quality service and upgrading the hotel facility.

Our private club, Tavern and Grill which is located at lobby level, is going to open soon, and to be one of additional hotel facilities to enjoy milesstone of culinary specialities and other beverage promotion in the romance of live music.

Looking forward to welcome you back with your chance to enjoy our swimming pool and best service from us, Anwar.

Cheers,



Wahyono
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

Great hotel in Malang. Stay here for 2 nights, spacious room and clean.. breakfast was ok with variety choices of food. Cheap food, you can enjoy buffet dinner with spend 99 K rupiah only... Great service and friendly staff.. Recommended and will back to stay.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hendry18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 30 May 2014

Dear Hendry,


"Warmest greeting from Atria Hotel and Conference Malang!"

Thank you very much to have been staying with us. We are very happy to hear the news that you have enjoyed your stay in Atria Hotel & Conference Malang and enjoy our siganture dinner buffet. It is indeed our pleasure that we will always keep extending the standard quality service and upgrading the hotel facility.

Our private club, Tavern and Grill which is located at lobby level, is going to open soon, and to be one of additional hotel facilities to enjoy milesstone of culinary specialities and other beverage promotion in the romance of live music.

Looking forward to welcome you back with your chance to enjoy our swimming pool and best service from us, Hendry

Cheers,



Wahyono
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

I stayed for 2 nights in this hotel. It is a nice hotel, newly built (opened on dec 2013). The room is quite spacious, bathroom is clean, But the bed is a little bit small and wifi is verry slow. It has nice swimming pool and gym too! The service is good. But i think the best of it, is the breakfast. It has various kinds of indonesian cuisine, and also international one. Overrall it is good hotel for family holiday, recomended!

Stayed: May 2014, travelled with family
1  Thank Nadia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 19 May 2014

Dear Nadia,

Warmest greeting from Atria Hotel and Conference Malang!

Thank you very much to have been staying with us and has given advice that can make us much better. It is indeed our pleasure that we will always keep extending the standard quality service and upgrading the hotel facility.

Our private club, Tavern and Grill which is located at lobby level, is going to open soon, and to be one of additional hotel facilities to enjoy milesstone of culinary specialities and other beverage promotion in the romance of live music.

Looking forward to welcome you back with our best improvement service and product, Nadia.

Cheers,



Wahyono
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Nice location, easy to spot. Bit pricey in comparison to others hotels in malang, room was clean and service was friendly. Good breakfast too. Easy for me to come back in the future. But please, price does matter.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bayuir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 14 May 2014

Dear Bayu,

Warmest greeting from Atria Hotel and Conference Malang!

Thank you very much to have been staying with us and has given advice that can make us much better. It is indeed our pleasure that we will always keep extending the standard quality service and upgrading the hotel facility.

Our private club, Tavern and Grill which is located at lobby level, is going to open soon, and to be one of additional hotel facilities to enjoy milesstone of culinary specialities and other beverage promotion in the romance of live music.

Looking forward to welcome you back with our best improvement service and product, Bayu.

Cheers,



Wahyono
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

Basically this is new hotel in town, everything new in the hotel. For me the service is very standard. Small room, not many choices of breakfast. It maybe because of my visit was too early, I mean the hotel has not grand opening yet

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mohammad Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Atria, General Manager at Atria Hotel Malang, responded to this reviewResponded 21 April 2014

Dear Mohammad Y,

Warmest greeting from Atria Hotel and Conference Malang!

Thank you very much to have been staying with us and has given advice that can make us much better. It is indeed our pleasure that we will always keep extending the standard quality service and upgrading the hotel facility.

Our private club, Tavern and Grill which is located at lobby level, is going to open soon, and to be one of additional hotel facilities to enjoy milesstone of culinary specialities and other beverage promotion in the romance of live music.

Looking forward to welcome you back with our best improvement service and product, Mohammad.

Cheers,



Wahyono
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atria Hotel Malang

Address: Jl. Letjen Suparman no. 87-89, Malang 65122, Indonesia
Region: Indonesia > Java > East Java > Malang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #5 of 60 Hotels in Malang
Price Range: £30 - £42 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atria Hotel Malang 4*
Number of rooms: 175
Official Description (provided by the hotel):
With a touch of Javanese cultures and represent Batik Art as a mainstream concept, Atria Hotel Malang offer warmth and comfort ambiance in most details of guest rooms to guarantee ans exceptional stay in Malang. Strategically situated in the heart of Malang city, Atria Hotel Malang designated to anticipate MICE (Meeting, Incentive, Conference and Exhibition) needs with the magnificent shape of the building and supported a warmth and memorable services. ... more   less 
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