I stayed for 1 night in atria deluxe room cause i have paid the hotel rate at only $16 (i paid that in online hotel booking website) . what a price compare to its facility and huge building.
At first i arrived, i cant believe that i just paid only $16 for the hotel like this. The hotel is so elegant,clean and huge. They have a swimming pool (despite the pool is quite small for hotel like this), gym , restaurant an many more.
I feel enjoyed staying in atria because this hotel is very very good, but this one is bothering me. When i first arrived, i have a booking issued because the price that i already paid is the wrong price. The manager of e-commerce gave me the reason, the team was missed-input the price. The managers said she already ask the website that i bought the room online, my identity for gave me the information about the hotel mistakes, but the website never gave my identity to the hotel ( managers alibi) so i never received the info until i arrived. So after several offers the hotel gave to me and the exhausted bargaining rally, it comes to the conclusion. I have to paid extra Rp300.000 if i insisted to stayed at the hotel. So without hesitated i paid the price (because the hotel was really great) but i just disappointed, cause the managers already confess that was the team mistake, and still charge me with additional price.
After that incident i wrote an email ( a complain) to the website that i bought the hotel voucher online, and the response was so quick, they say the hotel will return my money the morning when i checked out. And it is. The hotel did return my money
But after that incident. I still want to go back to atria hotel. If only the management don't make the same mistake again :)
- Official Description (provided by the hotel):
- With a touch of Javanese cultures and represent Batik Art as a mainstream concept, Atria Hotel Malang offer warmth and comfort ambiance in most details of guest rooms to guarantee ans exceptional stay in Malang. Strategically situated in the heart of Malang city, Atria Hotel Malang designated to anticipate MICE (Meeting, Incentive, Conference and Exhibition) needs with the magnificent shape of the building and supported a warmth and memorable services. ... more less
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