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“Need to improve the service quality”

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Hotel Dafam Semarang
Ranked #29 of 74 Hotels in Semarang
Reviewed 7 October 2013

I am bit disappoint when I got a smoking room as the receptionist did not ask me which type of room I prefer to. The room is quite big but the bath room is too small and dark. I was not comfortable with the others guests during my early breakfast (It's Ramadhan Festive) , it seems they were not well educated. I never have any experience before with others guests in others hotels. It scared me, this hotel was not safe place for woman. I was also not comfortable as the hallway is too noisy from others room and also from passenger lift. I do not want to stay in this hotel anymore. The hotel meal are so-so.

  • Stayed: August 2013, travelled on business
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1  Thank Evawaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Firman P, General Manager at Hotel Dafam Semarang, responded to this reviewResponded 8 October 2013

Dear Evawaty ,

we would like to thanks for your valuable feedback and apologized for the inconvenience experiences during your stay with us, how ever we would make sure that your next stay will be more valuable .Currently we are working on the continuously staff developing training programs, we are sure there was some handicap related to service in our product .

Mrs Evawaty , we looking forward for your next visit , i will make sure your stay will be memorable.

Best Regard

Firman S Permana
General Manager Hotel Dafam Semarang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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66 - 72 of 203 reviews

Reviewed 19 August 2013

I stayed for 3 nights in room 701. Pros: average price, fast check in - check out, free internet connection, comfortable bed, strong shower with good water temperature.
Cons:
- Dusty room carpet
- They do not fix their treadmill that has been broken for months.
- They only operate 1 of 2 elevator alternately.
- I did not feel being helped by the restaurant staff. Even I was their returned customer, he did not allow me to borrow a bowl from the restaurant. Finally he gave it for free, after I told him that I would like to rent the bowl.
Not like before, at this time I was disappointed with this hotel. In my opinion they are experiencing decreased in quality of services.

  • Stayed: August 2013, travelled on business
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2  Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

booked via agoda, got special rate only USD 27 nett, not include breakfast. stay there only 1 nite for busines trip.
5min driving to old china town. hotel meals are so-so, meals price also reasonable.
worth enough for only short stay.
one minus is the soap for bath, only one and dont have liquid soap.

Room Tip: booking via online will get special price
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  • Stayed: June 2013, travelled on business
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Thank okie_baik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2013

The room itself, is quite. The only noise/disturbance is coming from the door/hallway, because the door is made from a thin/cheap material. The window itself using a uPVC window, so the noise seal should be good, but my room is not sealed enough, due to loose lock, well i put some folded paper to hold the lock. The wall is thick, overall you felt really quite.

The clealiness is nothing special, the towel itself kinda looks old and not really white, the blanket pillow is clean, n the perfume for linen is kinda nice. Bathroom is nice although a bit dark n watch for glass door. Strong shower and hot water. Small LCD TV but TV channel selection is much enough, although is still under repair. Air con is really cold and it's not central.

Hospitality is good. Friendly staff. Good service quality. No problem at all. Food? I tried "Nasi Goreng Merah Ayam dan Teh Poci"/Fried Brown Rice with Chicken and served with Fresh Tea in a traditional pot, for a room service. Surprisingly the food is good, very value, but th tea is just a reguler tea pot not "poci".

Location is almost at the center of the city, Convenience store located just a cross the street, and avoid use a "becak"/cycle rickshaw for a medium-far trip, use taxi and look for "BlueBird Taxi", avoid other brand if you could, some people says the best is BlueBird. Maybe a bit hard to find. Lawang Sewu is in walking distance, also Paragon Mall.

Overall the Hotel is good. Everything is like 4-star hotel, not 3-star. I'm not sure how many Hotel Room at this rate still put a carpet on the floor?. Just need improvement in the old/tired room furniture/items.

Room Tip: Absolutely take the 6th floor if you are not a smoker, avoid the room that has a connecting door.
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  • Stayed: May 2013, travelled as a couple
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2  Thank Kunaskun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2013

This is the second time I stayed in Dafam Semarang, did not feel memorable hospitality service due many reasons. The worst thing was the towel I got is dirty and ripped, the sheet and pillow case were so poor due ripped also. How come three stars hotel serve guest with the bad things. Second, the room was smells smoke, whereas my children were alergic to smoke. Third, Front office team gave me wrong key, when I asking about hotel's product some staff couldn't answer the question, even though she's training or new staff but should be professional. Fourth, I appreciate for the breakfast in lobby area, brought us to the new atmosphere, but bit dissapointing when the refill took couple of time till I lost my appetite.

  • Stayed: May 2013, travelled with family
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4  Thank F-Hira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2013

Located near Tugu Muda, near to China Town, about 10 minutes, reasonable price. Service is good, the food isnot very good, just edible. It is an affordable hotel for middle businessman.On Sunday you can just walk to jalan pemuda semarang, It has Car Free Day, so you can do jogging, sports, rollerskates, biking, cycling or just watching, the air is fresh because cars are forbidden to enter the jalan Pemuda at Sunday morning 6-8 am.

  • Stayed: May 2012, travelled on business
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1  Thank drAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2013

Nothing special for this time. Pros: friendly staff, clean room, comfortable bed and linen, strong shower, small LCD TV, fast room service, check in and check out speed are acceptable. Cons: dusty room carpet - use your slipper in the room.

  • Stayed: March 2013, travelled on business
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1  Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dafam Semarang

Address: Jl. Imam Bonjol no. 188, Semarang 50132, Indonesia
Region: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #29 of 74 Hotels in Semarang
Price Range: £19 - £30 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Dafam Semarang 4*
Number of rooms: 103
Official Description (provided by the hotel):
The new national chains stands in that proud tradition of Indonesian hospitality and its signature services communicate the "Warm-Smiles", "Inspired-Flavours" and "Pleasant-Surprises" of is Indonesian heritage.Hotel Dafam Semarang is located on strategic site in the central of business district, government offices and shopping centres. Only 7 minutes from both of Ahmad Yani Airport and Railway Station. The affordable three-stars hotel for business or leisure traveler and meeting place. We offer you 103 comfortable rooms. All rooms are equipped with TV cable, free internet connection with bandwidth up to 2MB, minibar, individual air conditioning system to provide the guests with maximum delight and comfort, IDD telephone and other hotel's facilities such as; 7 meeting rooms max capacity 300 persons,24 hours in Room Dining, Lobby Lounge, Safety Deposit Boxes, Laundry & Dry Cleaning, Fitness Center, 24 hours Spa Services, Driver Rooms,Travel Agent and Media Center. ... more   less 
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