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“Unmemorable experience”

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The Sunan Hotel Solo
Ranked #2 of 61 Hotels in Solo
Certificate of Excellence
Reviewed 28 April 2014

It was a pleasant stay at The Sunan Solo, with excellent facilities. we really enjoyed all facilities, especially swimming pool, and excellent breakfast.We had a lovely stay at this hotel. We only visited solo to see the the city, we couldn't find much else to do around the place so we were glad that we had a nice hotel with a quiet pool area where we could relax. The food was great This is one of the best hotels I've stayed at for staff friendliness, they were all so genuine and helpful we felt like they really cared and wanted to make sure we had a good stay.

  • Stayed: April 2014, travelled with family
    • Value
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1  Thank morris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 16 May 2014

Warmest greeting from The Sunan Hotel Solo,

Thank you very much for taking time writing review about our hotel. We highly appreciate it, your positive comment obviously important for us.

We would like to express our happiness since you feel satisfy with our services. We highly recommend you to try our new menu at Imperial Taste. They offer delicious oriental food that could impress you too. Thank you for trying our facilities, such as swimming pool and others

We are gladly welcoming you back at the hotel and serving you better in the future.

With our best regards,
Arif Mardiyanto

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159 - 165 of 505 reviews

Reviewed 26 April 2014 via mobile

Food is super delicious and so many varieties. What's good is that they provide free airport shuttle eventhough the distance is quite close. Room is clean and comfortable. Staffs are friendly and helpful. Its only lacking is far from restaurants and minimarket.

Stayed: April 2014, travelled on business
1  Thank Fresa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 28 April 2014

Dear Ms. Fresa

Warmest Greeting from The Sunan Hotel Solo

Thank you very much for taking your valuable time to write a review about our hotel. We obviously appreciate your comment.

Its our pleasure that you feel happy staying with The Sunan Hotel. Thank you for commenting positively about our food. We suggest you to try our modern oriental food at Imperial Taste restaurant, that is very delicious.

As our commitment to provide excellence services, we also offer free airport shuttle for each guest. Hopefully, it could exceed guest expectation.

We are very happy to welcoming you back at the hotel and serve you better in the future.
With our best regards

Arif Mardiyanto
Ecommerce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Overall we enjoyed our stay at the Sunan Hotel.

Pros:
-Excellent buffet breakfast selection of hot and cold local food.
-Staff were friendly and majority spoke basic English.
-As part of our booking, we got free train station transfers.
-The Pool & Gym (there's 2 foot massager machines in the gym)
-Room service food was good.

Cons:
-Far from the city centre (a very looooong walk so a taxi is the best way to get around)
-Housekeeping was inconsistent. (For the first day, they forgot to give us toilet paper and the second day they forgot to leave fresh towels and they don't vacuum daily)
-Wifi is very unreliable. (especially in the room where it drops out often)

Note:
-Expensive car and driver hire. We had a day trip to Candi Cetho, Candi Sukuh and Suharto's Mausoleum and were told by the hotel staff that we needed to hire the car for 10hrs to do that trip. But in reality it only took us 5hrs, so we paid a lot more than we needed to.

  • Stayed: April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Thank edwinkwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 28 April 2014

Dear Mr. Edwin

Warmest Greeting from The Sunan Hotel Solo

Thank you very much for taking your valuable time to write a review about our hotel. Your input would be very useful for us especially to improve our services and to meet guest expectation.

We would like to give our gratitude and appreciation about your brief review. While, we do apologize for several points that make you feel uncomfortable. We had requested to related department to be more detail in cleaning up the room as well as prepare complete amenities.

We also had increased our wifi coverage to minimize signal lost. Hopefully, it could fix the this issue and make our guest satisfied with our internet connection.

Please feel free to contact us whenever you visit Solo, we are gladly welcoming and serving you better in the future.

With our best regards

Arif Mardiyanto
Ecommerce

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Reviewed 14 April 2014

This is an excellent value for a four-star hotel. In my opinion, the best in Solo. Great pool, decent gym. Rooms have everything one could want, and all for an excellent price. Only quibbles: decent reading lamps near bedside (present bulbs too dim); you have to buy a minibar "package" rather than having a minibar on offer and only paying for what you use. Good, pleasant service. Thanks to Pak Arief for helping with the booking!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 16 April 2014

Dear Mr. Alan,

Warmest greeting from The Sunan Hotel Solo,
Thank you very much for taking the time writing review about our hotel, we really appreciate it much.

Its our pleasure to serving you with our best effort, we give our gratitude for your positive feedback about our services and facilities. Concerning your suggestion about reading lamp, we will contact related department to improve it.

Dont hesitate to contact us whenever you need accommodation in the future. We will be very glad to welcoming you back.

Regards

Arif Mardiyanto
Ecommerce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

I stayed 3nights at this hotel ,and yes amenities are good and what is expected for hotel of this standard ,unpleasant smell in corridors must be some carpet deodorant,staff pleasant but perform their duties in a per functionary manner ,smiling and doing what they have to do but but didn't feel they had a real heart in it pool great,had 3 meals one downstairs nothing to write home about and 2 very enjoyable meals in the imperial resturant yes I would stay again as my room was nice

Stayed: March 2014, travelled on business
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 26 March 2014

Dear Mr. John,

Warmest greeting from The Sunan Hotel Solo

First, we would like to give highest appreciation for your comment and your willingness to stay again at our hotel in the future. Then, we are very pleased you enjoy our menu at Imperial Taste and our nice room.

We do apologize for unpleasant smell that you found at the corridor, we absolutely will take action to clean it. We also tried our best to improve our staff performance to deliver best services to our guest.

We are very pleased to welcoming you back at The Sunan Hotel Solo again and we are encourage our staff to serving you better.

With our best regards

Arif Mardiyanto
Ecommerce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014 via mobile

Stayed in the sunan hotel for 1 night with my wife. Booked the room through online booking site, and no problem at the reception.

We got deluxe room, the least expensive one, which was surprisingly spacy and cozy. Best value is the food, which was probably the best I've ever had on hotels at Solo-Jogja area.

The concierge service even could take us to Purwosari Train Station with only one notice at reception desk when we came.

Overall, great experience, and recommended hotel for travellers.

Stayed: March 2014, travelled with family
1  Thank panggahardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 13 March 2014

Dear Mr. Panggahardi

Warmest greeting from The Sunan Hotel Solo,

Thank you very much for taking time writing review about our hotel. We hightlty apreciate it that is also being input to our hotel in order to enhance our services.

We would like to express our happiness since you feel satisfy with our services. Please noted that we also offer free pick up to / from airport that enable our guest to get easy transfer to the hotel.
If you like to get hot deal / promotion rate, please refers to our official website when taking online booking. We continuously update best rate seasonally to give special rate for online booker.

We are gladly welcoming you back at our hotel and serving you better.
With our best regards,


Arif Mardiyanto
Ecommerce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

This is our experience at the sunan hotel solo. We choose this hotel because theres so many good reviews. We held event for two days (last january 2014). First day the event was so clear n smooth. The banquet team always stand by. Especially for banquet captain, mr suroto n mr dayat, always help my management. If we need something, they always gave the best, as soon as possible. Second day, we had internet trouble. Mr chotib, manager of edp really helped us. Our client from Kontan n BRI were satisfied. They told me, they felt so satisfied about the hotel service. They stayed for 4 nights. Thanks to ms dina for giving my guests special early check in. We recommend this hotel for your bussiness trip. Great choice!

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank tripodteam106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this reviewResponded 11 March 2014

Dear tripodteam106,

Warmest greeting from The Sunan Hotel Solo,

We appreciate you so much for taking the time to sharing your experience with us. Kindly accept our sincere gratitude for sharing spending your most valuable times at The Sunan Hotel.

We absolutely feel happy hearing your positive comment about our services and thank you very much for your recommendation to other travelers. Please feel free to contact us at 0271 731312 or email us at ecommerce@thesunanhotelsolo.com if you need accommodation or hold other events

We would be very happy if you have time to visit us again. We looking forward to welcoming you back and give better services.

With our best regards
Arif Mardiyanto
Ecommerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sunan Hotel Solo

Address: Jl. Ahmad Yani 40, Solo 57143, Indonesia
Region: Indonesia > Java > Central Java > Solo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 61 Hotels in Solo
Price Range: £24 - £39 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sunan Hotel Solo 4*
Number of rooms: 128
Official Description (provided by the hotel):
THE SUNAN HOTEL SOLO is The Only Hotel in Solo with World Conference Experiences. A four star hotel accommodation in Solo. Enjoy comfort with the international standard facilities for business & pleasure travelers. ... more   less 
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