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“Price is not suitable for the facilities”
3 of 5 bubbles Review of Tunjungan Hotel

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Tunjungan Hotel
Ranked #99 of 129 Hotels in Surabaya
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Price is not suitable for the facilities”
Reviewed 16 March 2013 via mobile

The price is quite expensive although the hotel has 4 stars and the intersted for book this hotel is because the location is really near to tunjungan plaza, one of surabaya mall. The staffs were nice, but the facilities didn't get so much attention to the staff. The air conditioner of elevator was off, and you must inserted your room card to access certain floor but sometimes the card scanner didn't work well. The floor of the room was little bit broke. Television is the 90's things, plumb is too old so it little bit hard to pull it out and change it to shower. Overall about the services were nice but not the facilities. Not recommended if you wanna stay only at hotel.

Stayed March 2013, travelled with family
Helpful?
Thank Novie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 reviews from our community

Traveller rating
    5
    24
    44
    11
    10
See reviews for
28
5
7
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 March 2013

The hotel was located just next to Tunjungan Plaza. It was graded 4 stars but I would hesitate to describe it as such. Not much in terms of facilities although the rooms were big enough and relatively clean. The staff were helpful and friendly. A pet peeve was that the AC was centrally controlled and doesn't really cool down the room.The TV was a joke. Some late 90's model that wouldn't turn on most of the time, and when it did the screen was mostly green. The rooms on the non smoking floors come with a balcony but it was a let down. No view to talk about and the balcony was empty. Would have been better with some chairs and an umbrella. Breakfast was nothing to shout about. Some local fare and a selection of breads. Didn't get to try the restaurant so can"t comment. Don't get the taxis waiting outside especially the gold cabs (green in color). They will definitely bleed you dry (even with the meter on).!!!! Just walk a bit and hail down the bluebird taxis. They're a lot more honest. All in all it's only worth it for the location and the staff.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vive71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 March 2013

here's another average hotel located in the center of town. prices are average but the location can't get any better then this. it's just right next to one of the biggest malls in the city. if you love shopping this is the hotel for you. its just right and clean for you.

Room Tip: ask for rooms facing the main street.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James Timothy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 January 2013 via mobile

An old hotel and need be renovated soon. The bed sheet has already torn because its already too old, white color bed sheet already become yellowish. The white towel also already so thin and become yellowish. Old and full of dust cupboard. The room is too dark, not convinient to work in the room.

Stayed January 2013, travelled on business
Helpful?
Thank RFarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surabaya hotels

Malang, Indonesia
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 December 2012

kalo naik lift mesti insert the card and sometimes some ppls have something trouble with their cards :( poor! room design looks old design. but have a big rooms one. pelayanannya sangat bagus. tempat buat breakfast sangat sempit kaya pasaaar !! but their have a nice foods.. delicious. this place really near from tunjungan plaza just walk and you got it ! :D

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FEbulous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malang
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2012

The keys system in the elevators is added security, but it's more of an inconvenience. very annoying. clean service in room is very good. quality sleep is very good. and interior looks old. their food in breakfast is good.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vechibichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okinawa-shi, Okinawa, Japan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2012

Agree with all the previous negetive posts and would like to add a few of our on! They are four elevators, only two to three at any given time. the security in front of hotel is just for looks. The keys system in the elevators is added security, but it's more of an inconvinece. The key system is out dated. No wifi in the rooms. Wifi in lobby is very slow. Breakfast is repetitive, below average and often cold. There is not a quiet place in this hotel due to the band playing six nights a week, and over crowding in the hotel. Room service is often not what you ordered. When it came out for check out time, there were additional charges on every bill for each member of my party, a total of four rooms. In all, I would not recommend this hotel.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roxanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tunjungan Hotel

Property: Tunjungan Hotel
Address: 102-104 Tunjungan Street, Surabaya 60011, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#31 Luxury Hotel in Surabaya
#39 Spa Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tunjungan Hotel 4*
Number of rooms: 272
Reservation Options:
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Also Known As:
Tunjungan Hotel Surabaya, Java

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