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“Nice”

Hotel Royal Regal Surabaya
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Hotel Royal Regal Surabaya
Ranked #91 of 134 Hotels in Surabaya
Jakarta, Indonesia
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice”
Reviewed 30 July 2014 via mobile

Nice bedroom, clean bathroom, variety breakfast, all smoked area. Good for bussiness. Near to Tunjungan Plaza as a central lifestyle in Surabaya. Friendly porter will guide you. There's 3 family suits in this hotel. And its always at the corner of the building.
Check out at 12:00 PM.
Charge 20% at 12:00 PM - 05:00 PM. Charge 50% at 12:00 PM - 08:00 PM.
Charge 100% at 08:00 PM till night.
(See this at receptionist table)
Have a nice trip :)

Stayed July 2014, travelled with family
Helpful?
1 Thank JessicaTjiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Mataram, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 November 2013

Friendly staff

just need few minutes to Tunjungan Plaza as the biggest shopping centre at Surabaya.
many place to visit around this hotel too. Pasar Atom is closed enough from this hotel too

usually when i come to Surabaya, i choose this hotel as my first selection.since it close to all big shopping centre in Surabaya.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sutrisno W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level 5 Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 12 July 2012

i have been visited this hotel for 3 times, as a business traveller, i dont need too much facilities.
this hotel located just 300m from Balaikota of Surabaya, in the heart of of this city. 5min (by taxi) to go to center.

old hotel, cheap price, clean, nice bed and pillow.
bathroom just standard, hot water sometimes on, air-con ok, no wifi inside room.
just in-front hotel there are taxi's pool, but poor taxis with argo.
breakfast no good, but surabaya got plenty space for taking a local food for breakfast, so hotel breakfast can skipped..

Room Tip: all rooms look same, as this hotel occupation is quite high so maybe can not decided by ourselves.
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank okie_baik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 February 2012

Why the title? It's because the hotel is full of cigarettes' smell.

In the rooms' hallway, you already can smell a strong cigarettes' smoke. In the room, you also can smell it and if you stay longer, the smell is getting stronger and stronger. I've turned on the air conditioner but no change at all. Maybe because there's also NO WINDOW in the room.
I called the receptionist once I noticed that the bedding had a cigarette's stain and ashes on it.
When I asked for a non smoking room, she said that the hotel is all smoking-free area.

WTH! Doesn't the hotel management realize that it's against government's rule?? Oh wait.. this is Indonesia.. anyway..

Then someone came to my room and turned on the bathroom's "blower" but it has no affect at all. I felt sick after staying 1 hour in the room. So I asked the receptionist again (it's a guy this time) to move me to any room that has less smoking's odor but he said the same thing as the woman before. So, he suggested to use air freshener. I was too tired and sick to argue, so I let them sprayed the freaking useless air freshener. Luckily, I only have to stay another 9 hours in the room before I check out so I don't have to deal with having lung cancer just because of the room.

Location is not too strategic cause no convenience store nearby and it's in the middle of residential area so no mall or store nearby as well. But a lot of taxis outside the hotel.

Bathroom is alright, it's clean and complete with amenities.

Breakfast is a no-no. Very little choice of food and it's not even tasteful.

Overall, if you are a smoker and you don't care about hygiene, you can always pick this hotel. The price is reasonable anyway. What you pay is what you get, I guess.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank m3nch35ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Royal Regal Surabaya

Property: Hotel Royal Regal Surabaya
Address: Jln. Jaksa Agung Suprapto No. 35, Surabaya 60272, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #91 of 134 Hotels in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Royal Regal Surabaya 3.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hotel Royal Regal Surabaya Java

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