I shared a review which I thought was fair on this Hostel on another website. When asked if the Hostel provided what was advertised, I had said no.
The manager, Dyana, had my email address from my booking, and when my review went public, sent sent me a barrage of long emails over the period of several days - they were insulting, accusatory and bordering on being abusive. Her emails responded in great detail to every single point that I had made in my review, and told me how wrong I was on every single point. I was mis-quoted and accused of cheating drivers. I have had to make contact with the booking agent to get her to stop sending me insulting emails. For this reason alone I would not stay here again and will not recommend this Hostel.
This manager also forwarded emails (complete with their email address) to me from other backpackers, saying how great the owner is - this is a breach of their privacy. I am sure that other backpackers would prefer to not have their details sent to someone that they do not know.
If you do stay here and are arriving by train - try to organise a driver beforehand - the mini-bus system is effective but the drivers won't know where you want to go, and their English is limited (being a non-English speaking country and all). The Hostel is a long way (over an hour) from the train station and is about 20 minutes from the airport.
- Official Description (provided by the hotel):
- We are small hostel to provide affordable price for backpackers to stay. We serve cheap tours to Bromo, Ijen, Yogyakarta, Malang, Bali and so on by rent car. Motorbike service for airport pick up or going around Surabaya and surroundings is also available and need to confirm. We are not hotel so we can't provide service like hotel but we try to give you our best service ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA and Ctrip TA so you can book your Da Rifi Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Da Rifi Hostel Surabaya, Java