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“STAY AWAY and DON'T STAY !” 1 of 5 bubbles
Review of Hotel Oval

Hotel Oval
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Hotel Oval
Ranked #114 of 129 Hotels in Surabaya
Salatiga, Indonesia
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“STAY AWAY and DON'T STAY !”
1 of 5 bubbles Reviewed 9 December 2011

I was stayed at this hotel for business trip from 7-10 December 2011 and i have got very unpleasant experience at this hotel. Since the hotel is hiring college students with very limited hospitality skills, the service at this hotel is so bad (front desk, food and beverage, marketing).

I have to come down from the 5th floor every time I ordered room service because they refuse me to sign the bill and asked me to pay in cash even though I already gave my deposit for the room service and repeated up to 4 times.

At breakfast, I ordered fried eggs and I had to wait 20 minutes and my order does not conform with the request. the staff left me immediately without any apology.

I'm not coming back to this hotel.

Room Tip: Stay away from this hotel !
See more room tips
  • Stayed December 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank RENEE PICASSO M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 reviews from our community

Traveller rating
    2
    4
    17
    2
    11
See reviews for
8
2
2
21
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
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Additional Information about Hotel Oval

Property: Hotel Oval
Address: Jln. Diponegoro 23, Surabaya 60241, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#43 Spa Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Oval 3.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Hotel Oval Surabaya, Java

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