I was stayed at this hotel for business trip from 7-10 December 2011 and i have got very unpleasant experience at this hotel. Since the hotel is hiring college students with very limited hospitality skills, the service at this hotel is so bad (front desk, food and beverage, marketing).
I have to come down from the 5th floor every time I ordered room service because they refuse me to sign the bill and asked me to pay in cash even though I already gave my deposit for the room service and repeated up to 4 times.
At breakfast, I ordered fried eggs and I had to wait 20 minutes and my order does not conform with the request. the staff left me immediately without any apology.
I'm not coming back to this hotel.
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- Also Known As:
- Hotel Oval Surabaya, Java