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“Wo;ud you like to sleep on the floor?”
Review of Hotel Kenongo

Hotel Kenongo
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Hotel Kenongo
Wroclaw, Poland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wo;ud you like to sleep on the floor?”
Reviewed 16 December 2011

RUDE receptionist at Kenongo Hotel. We called them 2 days before because we need to be SURE that there will be a place in triple room when we will come in the middle of the night. The conversation lasted aboud 10 minutes and the receptionist woman assure us, that they have place. So we come to Surabaya and... when we come to the hotel he told us that they don't have triple room AT ALL, the price is higher and the third person could sleep at the floor! That was really rude, he wouldn't help us, give better price (cause we need 2 rooms in that circumstances). When i called the hotel manager, he told me that they have new receptionist, and now it's my problem that we don't have room. No "sorry" no propositions of solutions, NOTHING. And when i start to film, the receptionist suddenly 'forget" english. What a pitful service!!

Room Tip: the worst is the staff and manager- never say sorry!
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malgorzata G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
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Additional Information about Hotel Kenongo

Property: Hotel Kenongo
Address: Jln. Embong Kenongo 12, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Hotel Style:
Ranked #20 of 40 Speciality Lodging in Surabaya
Price Range (Based on Average Rates): £
Number of rooms: 99
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Also Known As:
Hotel Kenongo Surabaya, Java

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