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“Needs a refurbishment”

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Novotel Surabaya Hotel and Suites
Ranked #36 of 138 Hotels in Surabaya
Reviewed 30 May 2012

The lobby and grounds look great but our apartment was dreadful. We had a 2 bedroom apartment that was badly in need of repair. I really have no positives to say about any of it. Everything was old and Falling apart. Maybe the normal rooms are better, but this was the worst "suite" we have ever stayed in. Also, when I made the booking it said breakfast would be an additional 52000 rps, but when we checked in was told breakfast was 100000 rps, almost double!

  • Stayed: May 2012, travelled with friends
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Thank travelnblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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460 - 466 of 935 reviews

Reviewed 23 May 2012

We stayed here for 3 nights occupying two units of 2 bedroom apartments + 1 unit of premier room.

In summary, my findings as follows:

1) Good location, not exactly in the busy city centre but close to everywhere. So hotel is quiet.

2) Hotel surrounding/landscaping is huge. Well maintained.

3) Good Buffet Breakfast - wide spread of selection

4) Rooms are clean and comfortable.

5) Friendly staffs all over

6) They gave us some pastries during our midnite check-out (as we are heading to Bromo - so couldnt make it for the next morning breakfast). Plus point on that
Cons:

1) Apartments are very old - as if we are back in the 70's. High time for novotel to refurbish those apartments.

2) Bad/Poor shower facilities at the apartments

3) No free wifi - even the free wifi at the breakfast restaurant is not working properly

4) Lobby air-conditioning system was switched off at midnite - very hot and stuffy for guest checking in midnite or those who wanted to use the free internet at the lobby after midnite

Overall, it is an ok hotel with old apartments. However, the premier rooms looking good (after refurbishment). Will definitely stay here again if they maintain the same rates for the rooms and apartment. Not a bad choice overall.

  • Stayed: May 2012, travelled with friends
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Thank FrenchRemix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2012

  • Stayed: May 2012, travelled with family
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Thank EisiBali
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 May 2012

  • Stayed: May 2012, travelled on business
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Thank edwinsp
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 May 2012

  • Stayed: May 2012, travelled as a couple
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Thank AdiMakassar
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 May 2012

  • Stayed: May 2012, travelled on business
    • Value
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Thank shaunloh71
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 May 2012

  • Stayed: May 2012, travelled on business
    • Value
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Thank ss_c2006
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Surabaya
Price Range: £30 - £36 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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