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“nice and big hotel, but with few downsides”

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Novotel Surabaya Hotel and Suites
Ranked #39 of 134 Hotels in Surabaya
Jakarta
Level 6 Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“nice and big hotel, but with few downsides”
Reviewed 7 February 2013

It is a nice and big hotel. I like the lobby and restaurant area, small but cozy with a classic touch. Pool and garden area are also big.
They gave us an upgraded room to a new renovated room which was good and modern, however there was one important thing they missed to clean up ie.the balcony. It was very dusty. Couldn't really enjoy it.
Another thing was there was a private party in the pool area in the evening. They put a heavy sound system, very very loud. Grateful that I didn't get a pool access room. What have they been thinking?

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cahya-Awl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review, 11 February 2013
Dear Mr Cal_Jakarta.

First of all I thank you for choosing Novotel as your place to stay during your recent visit to Surabaya and for taking your time to give us your valuable comments.
I am terribly sorry to hear that you have experienced un pleasant stay during your stay with us due to cleanliness at the room balcony and also your concern about loud sound system from the private party around the pool.

I have put your concerns to be our priority in delivering the products and services to our customer in order to avoid your experience to occur again to other clients.
Once again I thank you for your valuable comments and I apology for the inconvenience caused.

I wish Novotel Surabaya will remain having the opportunity again to serve you better in your next visit to Surabaya.
My team and I look forward to welcoming you back to Novotel Surabaya.

Best regards,
Djulkarnain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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878 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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North Ayrshire, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 January 2013

The Novotel does not live up to it's 4 star rating! Please consider staying at the much better Majapahit hotel - 50 Euros more for a 3 night stay.
Our room was an upgraded one on the first floor. Bathroom was adequate with OK toileteries provided. Bed had stained linen and was not changed for 2 days. There were a lot of mosquitos in the room and it did not appear the rooms were regularly sprayed. Towels were also a bit grey.
Evening meal was adequate with a good happy hour drinks offer. Breakfast was very crowded and many choices were unavailable. Staff were pleasant enough. A bluebird taxi to the airport is a much less expensive option than the hotel car service. Hotel failed to credit our Accorhotelsclub points which led to a lot of inconvenience. Overall would not stay here again and would not recommend it to others.Very noisy with lots of families.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JPerceton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review, 14 February 2013
Dear JCyprus,
First all all thank you for staying with Novotel Surabaya during your recent visit to Surabaya.
And we also thank you for your comments you have shared with us.
We really appreciate to have further detail on your stay to be able to respond to you accurately.
Once again thank you for your input and we look forward to hearing from you soon.
For further information, please address to info@novotelsurabaya.com
Kind regards,
Djulkarnain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Surabaya hotels

Kuala Lumpur, Malaysia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 January 2013

Generally the hotel is good enough with its price/rate.
The hotel's gym/fitness center, it is too dirty and a lot of equipment not work properly.
The sauna is dirty, the changing room is dirty; air condition in the fitness center not working; only 2 track mil running machine, but too many peoples want to use it.
it is definitely need to improve at the fitness center.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ernie_Wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balikpapan, Indonesia
Level 2 Contributor
5 reviews
Reviewed 11 January 2013

I has my cousin's wedding here, so no, I didn't know about the rooms, but one thing for sure the gardens are vast... but surrounding is very quiet, there are no restaurant on walking distance. The location is also quite remote with no city lights in sight.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donidanika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
77 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 10 January 2013

We stayed in 2 rooms and for 4 nights, got a renovated rooms but one of the room had a terrible smell in the bathroom and the other room's AC was not that cold, guess they did not renovate quite well. Breakfast food was awful and had limited seats, so had to sit in the lobby lounge on different level, very inconvenient! Front desk staffs were friendly but slow :) Thumb down for the name of Novotel :(

Room Tip: Get the renovated room, the old ones are very stuffy and ugly.
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheSusilos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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