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“Disapointing Hotel”

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Novotel Surabaya Hotel and Suites
Ranked #36 of 136 Hotels in Surabaya
Reviewed 30 March 2014

Stayed for 2 nights in an apartment suite, first suite I was given was not clean, smelt of previous occupants cooking and had dirty carpet and ants on the bed. Complained at reception and given a new apartment, which was clean, but in dire need of refurbishing. Would not recommend this hotel for the price.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jen5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 22 April 2014

Dear Jen5959,

Thank you for staying at Novotel Surabaya and your time to share your experience

I am very sorry to hear that you have experienced unpleasant situation with the condition of our apartment facilities.
For your information we expect soon the renovation of the apartment will follow after we finalizing our current renovation at the hotel wing.

Please accept my sincere apology for the inconvenience caused and I wish Novotel Surabaya remain having the opportunity to serve you again on your next visit to Surabaya

Best regards,
Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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297 - 303 of 923 reviews

Reviewed 26 March 2014

The room and bathroom have been renovated well. Look nice and clean. Better than before. The swimming pool is not clean enough and i do not see a qualified pool guard. Parking lot is limited due to a wedding held there.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MelodyandSky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 28 May 2014

Dear MelodyandSky,

Thank you very much for your review and we are happy to read that you enjoyed our newly renovated rood.

I have taken note your comment about the cleanliness of swimming pool and I have taken necessary action to the Department Head concerned to do immediate action.
I do apologize to hear that your had problem with the parking availability since sometime we organize wedding event with a lot of guests coming by car.

Hope that this experience did not prevent you from coming back, it would be our pleasure to welcome you again.

Best regards,
Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Gail R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 22 April 2014

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Reviewed 27 February 2014 via mobile

This hotel is like an oasis on the dessert. In the middle of surabaya city.. I can't believe that I can see lots of greenery area inside the hotel with big swimming pool. Really sooth my mind when stayed there. The room is spacious with old design (got the apartment building) and a private balcony, kitchenette, also living room. breakfast and rokm service taste good! Love the rawon and oxtail soup!

Stayed: April 2013, travelled with friends
Thank Irma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 22 April 2014

Dear Ibu Irma L,

Thank you very much for your kind review and choosing Novotel Surabaya as your place to stay in Surabaya.
I am glad to read that you enjoyed our room, pool and our signature dishes.

I am really looking forward to welcome you again soon for your next visit to Surabaya

Best regards,
Djulkarnain
General Manager

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Reviewed 22 February 2014

One of Accor hotels in Surabaya, with typical of Accor, have wide variant for breakfast, a good space for swimming pool, and pretty good amenities, and it has nice gym with sauna facility. Despite, the distance from center of Surabaya is quiet far so it is not helpful for me which came for business reason and my office is located in the outer area of Surabaya.

Room Tip: Ask for rooms which were just renovated last year, the interior is changed into simple and calm ones...
See more room tips
Stayed: September 2013, travelled on business
Thank MariaMelania1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 22 April 2014

Dear Ibu MariaMelania1234,

Thank you for staying with us and we very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel and Suites. It is always a pleasure to receive positive feedback.

We hope your next visit with your family will pleasant as the previous one.

Best regards,
Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014 via mobile

I actually booking this hotel from Accor call center for arrival date 17th Feb, but for urgently reason I change through staff hotel reservation for 14th Feb. I think the hotel staff so helpfull for urgent situation. Express check in, friendly staff, great room, various n delicious breakfast. Novotel has a yummy deli shop...love it. Feel the warm resort in town with Novotel Surabaya.

Stayed: February 2014, travelled with friends
Thank sidhartaindargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

This hotel is very nice, clean and spacious. The staff is friendly and helpful and always have a smile in the Face! The Breakfast Buffet is local dominated but ok. Unfortunately the swimming Pool was closed for Renovation and cleaning after last weekends Volcano Eruption, but that you cannot blame on the hotel. I definately will come back here!

Stayed: February 2014, travelled on business
Thank Andreas Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Surabaya
Price Range: £28 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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