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“Oldish but comfortable” 4 of 5 bubbles
Review of Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
Ranked #36 of 127 Hotels in Surabaya
Jakarta, Indonesia
Level Contributor
108 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Oldish but comfortable”
4 of 5 bubbles Reviewed 14 June 2014

One of those oldish hotels with character. Pre-booked checking in was efficient by friendly staff. The lobby area was small with limited seating (most of the space taken up by staircase, etc) with a bar/café attached. The ground floor room was very spacious and clean and the bathroom and shower cubicle was roomy too. For a change the mini fridge in this hotel was well stocked and NOT locked like at many hotels these days. Nice to have lots of lightings too and the AC was pretty strong. Free WiFi but can be slow at times. Breakfast was reasonable with a decent selection but for only 1 unlike at most star hotels. Being on the lower floor expect to find a mossie or 2 in the room.

Room Tip: If possible ask for a room not facing the pool area (unless you are a late sleeper and early riser...
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Regulartripster2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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831 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Redland City, Australia
Level Contributor
8 reviews
6 hotel reviews
3 of 5 bubbles Reviewed 28 May 2014 via mobile

This hotel has clean spacious rooms with a balcony. Which allows you to get fresh air or smoke if required. The worse thing was the toilet seat was the most unconventional I have ever used. I think it was made for a small child.

food was average . Service was difficult due to lack of english speaking staff.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review, 29 May 2014
Dear Keith W,

Thank you for staying at Novotel Surabaya and your time to share your experiences during your stay.

I do apologize to read that you had problem with our staff due to communication problem
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Your feedback about our toilet seat has been taken note and it will be taken into account for the next renovation of our rooms.

Thank you again for sharing your experience, and I am looking forward to welcome you again for your next visit to Surabaya

Best regards,
Djulkarnain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denpasar, Indonesia
1 review
4 of 5 bubbles Reviewed 27 May 2014

I stayed there with my husband and 7 years old son. This is our third stay at Novotel Surabaya. One thing that we always remember is that the staffs are always helpful and very genuinely friendly. The room we stayed in last week ( the apartment style) I should admit it needs a little more improvement, but we still love the space, you can fit 4-5 people there.
Breakfast always good, lots of variety, swimming pool awesome with the slide. In general we would love to stay there again, maybe we will try the new upgraded standard room

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mayung2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review, 29 May 2014
Dear Mayung2014,

Thank you for staying with us and for taking the time to share and write such a positive review following your stay at Novotel Surabaya

We are pleased to learn that you were happy with our services, breakfast, and the swimming pool.

I will be pleased to share your comments with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to welcome you soon in your next visit to Surabaya.

Best regards,
Djulkarnain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

I book through booking.com and stay 2 nights at superior room pool terrace. Services was excellent. A bit problem at check in but check out quite fast. Large garden & pool.. very refreshing. The view from room's window & terrace really awesome specially at night.
Overall room condition was OK but begins to break down in some parts. WiFi worked but a bit slow.. The A/C and refrigerator in the room seemed to have a minor problem but it can be solved by the engineer. This is nice hotel so please consider to do some serious control and maintenance to keep it nice.

Room Tip: Recommended Pool Terrace or Garden View Room
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Osa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
3 of 5 bubbles Reviewed 11 May 2014

The hotel room was spacious, clean and tidy. There is not much choice of food for breakfast. My room is is just next to the train track and a mosque. If it is for short business trip, it is good enough.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Nic07_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review, 29 May 2014
Dear Valued Guest,

First of all thank you for staying with us and we sincerely appreciate you taking the time to inform us of your recent experience at Novotel Surabaya.

We are happy to read that you like our spacious, clean and tidy room.
Your feedback about menu selections during breakfast time and has been shared to our Department Head concern.

Please accept my apologize because your short stay was disrupted by the sound from train and mosque.
We do hope that this experience will not prevent you from coming back to Novotel Surabaya.
It would be our pleasure to welcome you again soon.

Best regards,
Djulkarnain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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