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“Very good Hotel for Families”

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Novotel Surabaya Hotel and Suites
Ranked #38 of 134 Hotels in Surabaya
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very good Hotel for Families”
Reviewed 18 December 2010

Nice Hotel and good service.....we stay from 12 Dec 2010 until 15 Dec 2010

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahman67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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870 reviews from our community

Traveller rating
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    94
    67
See reviews for
329
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
A TripAdvisor Member
Reviewed 30 November 2010

Well, we live in Surabaya and search new experience. Then, we are surprised with your hospitality and services. We like the resort ambiance and room with pool view.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 14 November 2010

the hotel is pretty good, garden is nice, swimming pool is nice though not too clean as there are so many guests.
Room is average but OK - as the hotel is rather old.
Breakfast is OK
Staffs are quite helpful as well.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Germany
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 November 2010

The Hotel is good. It is not superb. The Lobby, the breakfast room, the pool and the garden are in good condition and you can use these facilities to relax. This is sorely needed because Surabaya is not a very nice or interesting city. So use this hotel as an osasis for in between or if you are on a business trip. Carrefour (supermarket) is about five minutes away (on feet -- even when this is not the recommended way to explore Surabaya -- especially if you are somewhat attached to your life).

Two small drawbacks:
1. The internet connection is bad and in some rooms you can use skype in others you barely get an connection to the internet. Furthermore the vouchers are not cheap!
2. Maybe a problem with all the hotels: The air conditioning is not noiseless. It is not loud but also it is not silent ...

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carsten04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 November 2010

Friendly service. ooms are getting a bit tired and need modenizing. There are often events held besidethe pool which are very loud and can be heard clearly from the rooms. These usually end around 10pm.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2010

The rooms and bathrooms are really old, same for the lobby. The hotel needs an upgrade. Tiny old type TV's. They took all my towels on the 2nd day and did not place new towels. This should not happend in a hotel of this class. Breakfast was good and the pool is nice. No lift in the hotel - will keep you fit to walk the stairs. Hotel bar is lousy - but I guess this is Surabaya ...
Staff was friendly. I would rather stay in a more modern hotel.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shorty2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravenna, Italy
Level Contributor
155 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 23 August 2010

I do not know how are the standards rooms , the only thing I know is that the upgrading to apartment room was absolutely not satisfactory .
Poor , dirty and old furnitures make my stay very miserable .

Pros : very nice swimming pool

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexra66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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