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“Very Good Value for Money”

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Arcadia Surabaya Hotel
Ranked #49 of 131 Hotels in Surabaya
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288 reviews from our community

Traveller rating
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    117
    86
    23
    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Moscow, Russia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 March 2012

Best thing about the hotel - is location. Hotel situated in the historical quarter of the city, surrounded by beautiful buildings of the colonial era. Room is decent size, not new and modern, but OK. Price for internet booking was 30 $ and it is a bargain.

Room Tip: Rooms on the top have a suprb view over the city
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Chapaev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 January 2012

Was staying in ibis rajawali hotel for three nights with a friend of mine, the hotel location is good if you like to see some historical places.

The room is nice, comfortable enough, free wi-fi and the most important is, the room is clean. the lobby area is non smoking area except the lobby lounge but we need to consume the drink if we want to sit there which is fair enough.

After having a rest on the first day, we wanted to go aroung on the second day, approach the receptinist where to go.. the receptionist direct us to go to sampoerna museum
(a cigarette museum) looks like the receptionists does not know much on how to direct the guests to nice places. But that's fine because when we was at Sampoerna Museum whichis only about 15 minutes from the hotel by tricycle, sampoerna has a free trip to some area i.e china town, some old factories e.t.c this trip is very educative trip especially for foreigners unfortunately less promotion.

Overall the stay was great even the weather was bad... at the end, we bring great memory from surabaya except when we settle the bill, it does not match with the price that we booked from internet, it was higher and when we ask the receptionist, he did not give us a proper answer.. since we left very early morning and we need to catch our flight, we did not want to argue because we did not want to ruin our trip.

Room Tip: Always check out early to make sure that you can check your bill properly, and they can not prepare...
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  • Stayed December 2011, travelled with friends
    • Value
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    • Service
Helpful?
Thank Faby-Secret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 3 January 2012

Not sufficient hair dryer and to address this issue the housekeeping informed us that hotel's policy said that hair dryer could only be borrowed for 15 - 30 mins a day (this is truly a big lie!), poor receptionist (lie all the time, instead of telling us that rooms with connecting door were not available, they told us that the hotel has no rooms with connecting door), lousy coordination between reception and reservation (we reserved three rooms instead the receptionist said that we only reserved two rooms).

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surabaya hotels

Medan, Indonesia
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 3 January 2012

Close to some of tourist interest,like Sampoerna Museum and Jembatan Merah. With not so far walk,you can see Pasar Blauran,Tugu Pahlawan and Hotel Majapahit (here was a heroic action from people of Surabaya).
Easy to get public transportation,just in front of the hotel. You can choose to use becak,bus,angkot or taxi.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yulitha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 January 2012

Everything are good especially for the food. The food is good and various. Only one thing that I oftenly missing and don't find any tooth brush provided. I would suggest to the hotel management to provide this small thing.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arcadia Surabaya Hotel

Property: Arcadia Surabaya Hotel
Address: Jln. Rajawali No 9-11, Surabaya 60175, Indonesia (Formerly Ibis Surabaya Rajawali)
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#8 Business Hotel in Surabaya
#24 Spa Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Arcadia Surabaya Hotel 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Arcadia Surabaya Hotel Java

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