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“Excellent Business and Family Hotel” 5 of 5 bubbles
Review of Sheraton Surabaya Hotel & Towers

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Sheraton Surabaya Hotel & Towers
Ranked #11 of 129 Hotels in Surabaya
Certificate of Excellence
jakarta
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Excellent Business and Family Hotel”
5 of 5 bubbles Reviewed 29 March 2014 via mobile

Coming back to this property is like visiting an old and dear friend. The moment you arrive it is as though you never left.
As I sit in the magnificent coffee shop this Sunday morning surrounded by young families I realize it is also a perfect get away retreat with young people surrounded by great food and youthful laughter I wonder why more people don't take advantage of this oasis in the middle of the city.
And if that isn't enough. The most amazing shopping center is attached to the hotel.
And finally the General Manager and his entire staff got into the spirit of Earth Day by observing lights out and providing amazing entertainment in the hotel lobby.

Stayed March 2014, travelled on business
Helpful?
Thank mintyJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 3 April 2014
Dear mintyJakarta

Welcome back to Sheraton Surabaya Hotel & Towers! We are very happy to welcoming you back during Earth Hour event. Thank you for your support and participation during our event. Hopefully our small event can make big impact in the future for our planet.
We hope to welcoming you back at the city of Heroes soon!

Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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707 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 28 March 2014 via mobile

About an hours drive by cab this hotel has everthing a traveller needs and more.
The friendly smiles and greetings start the minute the doorman opens your cab door,
to the reception and room I was sincerely greeted by ever staff member that was within earshot. Checkin was fast with an upgrade without asking and late checkout when requested. Rooms were very well furnished with all the comforts of home.
You are spoilt for choice with breakfast and and the same for shopping with the largest shopping mall in Surabaya next to the hotel. 5 stars to the hotel with 6 stars to the staff.

Stayed March 2014, travelled on business
Helpful?
Thank Binedlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 3 April 2014
Dear Binedlow

Thank you for taking time to share your experiences at our property. We are really happy to know that you have had a great stay with us. We strive to provide excellent attention to details and ensure our guests’ experience. We look forward to welcoming you back soon.

Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 March 2014

The Sheraton Surabaya Hotel was one of the best I've ever stayed at and it is why I keep returning. It's a beautiful and luxurious hotel that exceeded the highest standards ever experienced in a Sheraton or any other 5 star hotel I've stayed at. The Breakfast buffet and restaurant was above all my expectations and had a wide variety of delicious local and international selection. The staff really go out of their way to help you and make your stay as special as possible. For my recent stay this could not have been more important for me as I had a special and unique event that I needed their help with. I was arriving from Canada unannounced to surprise my girlfriend in the luxurious Kawi Lounge bar on the second floor of the Sheraton. When I explained my special request to the management and why this event was so important to me they really went out of their way to make it as perfect as it could possibly be. It was the most appropriate setting for such a romantic experience I wanted to give my girlfriend. The staff were very kind and understanding and the food and champagne selection was above all my expectations to the highest standards possible. I've never experienced anything better at any other hotel or Sheraton property. A very big thank you to the hard working devoted team at the Sheraton Surabaya. Thank you so much ! Highly recommended if you want the best 5 star hotel experience in Indonesia. Don't even hesitate if you're looking for one of the best hotels in Surabaya for either Business or holidays.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vito R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 3 April 2014
Dear Vito R

Thank you for sharing your memorable experience during your stay with us and congratulations on your engagement! It such a pleasure for us to be a part of the most important and memorable journey for both of you. We hope to have the opportunity to welcome you back at the Sheraton Surabaya Hotel & Towers.

Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron Walden
Level Contributor
170 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 22 March 2014

The room was well appointed, with good a WiFi connection. The staff in the lobby and reception were welcoming, but there was no element of friendliness, they seemed more servile as if following a script.
Will I stay here again? Not by choice!

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Voyageur775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 24 March 2014
Dear Voyageur775

Thank you for sharing your feedback about your experience with our associates during your recent visit at Sheraton Surabaya Hotel & Towers. It has given us the opportunity to improve our service. Please rest assured that steps are being made to remedy the situation. We hope to welcome you back at Sheraton Surabaya Hotel & Towers anytime soon.


Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tangerang, Indonesia
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

Stayed here for 3 nights on November 2013 for business.

As expected from Sheraton, everything was of high-quality standards. Check in was fast and efficient, all the staff was friendly and capable.

The room and bathroom were spacious. The beds and bedding were comfortable. The room and bathroom were clean, with no smell of mustiness or smoke. Great amenities including a lot of towels and TWG teabags.

Breakfast spread was extensive and everything I had tasted great. Asked for poached eggs and they were excellent.

Location could not be more perfect. In the city center, next to Tunjungan Plaza, so it was very convenient if you want to shop or eat.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank indarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 19 March 2014
Dear indarini

Thank you for taking the time to post your comment regarding your recent visit to the hotel. We are delighted that you were satisfied with our facilities and service. Once again, thank you for your great support. We look forward to welcoming you back soon.

Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
blitar
Level Contributor
64 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 15 March 2014 via mobile

Just check out from this hotel a couple hours ago, I got complementary late check out until 2pm, it was amazing thanks and appreciate for that, room very clean and standard class hotel similar like other their level hotels, breakfast good staff restaurant was nice thanks to Deni

Stayed March 2014, travelled on business
Helpful?
Thank Heri s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 17 March 2014
Dear Heri S

Thank you for your kind review. We are thrilled to read that you enjoyed your stay and you got good memories during your stay.
We are looking forward reconnecting with you soon in Sheraton Surabaya Hotel & Towers.

Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mataram, Nusa Tenggara Barat, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

We are staying in this hotel because we are attending a Travel agency gathering and what I found in this hotel is one of the most great experience I had. Our Flight from Bali to Surabaya was at night and we are arriving about 11.00 PM in the Hotel. The check in procedure is simple and fast and that's the first impression I got and really thank you for the Reception and the bell boy who taking care our luggage and bring them to our Room which located on the 23rd Floor.. I love number 23 as that was my birth date and that was my lucky number haha #feelingexcited.

All and all are Superb,couldn't mention one by one but every single thing is so perfect and make our stay in this hotel is one of the most wonderful stay.

Thousand thanks Sheraton Surabaya. wish to stay here again next time.

Cheers

Fandi ( it was written Vandi on the envelope I got when I was check in,LOL )

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fandira V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review, 17 March 2014
Dear Fandira V

Thank you for your rave review! It is heartening to hear that you had a pleasant stay with us. Your kind feedback is very much appreciated and we look forward to welcoming you back in the near future.

Warm regards
Teresia Wibowo
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Surabaya Hotel & Towers

Property: Sheraton Surabaya Hotel & Towers
Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#10 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Official Description (provided by the hotel):
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java

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