It is definitely a good class hotel. I have high expectation as i experience a satisfied stay in their sister hotel (Medan).
Customer Service & Room - One of the female check in counter staff is not very polite not to say a good customer service that i would expect, check in to the room to feel more disappointed. The room not only look tired and aged.... the cupboard door is not working well, tap is not working and safe is not working....
At that point of time, my colleague and i were thinking should we live with it for a night or change a room, we decided to change room. This time round, the counter staffs and the manager who served us make me feel, "Hey, we are back in a 5 star hotel". They were not only helpful but also very warmth and kind to our needs.
They got our room changed and also shifted our luggages over while we can have our late dinner.
The room still feel tired but the customer service is so good that you will just feel good.
Buffet - NOT EVEN WORTH 1 star. Same as the JW Marriott in Medan (worse actually).... The buffet in this group of hotel seriously need to revamp and walk around hotels in the regions.... it is totally unacceptable for a 5 star hotel. No selection that makes me feel wow.... taste bad... BBQ night by the pool.... firstly, no pool or view.... not much selection of food to bbq... poor chef and he is the only one who did the bbq all by himself!! there isn't much people in the restaurant and yet it took such a long time and i cant blame him as he is alone...
IT IS TOTALLY NOT WORTH IT!! Should have just crossed the road and have a decent local food at 1/8 or even 1/10 of the price.
Spa - Consider good and worth trying. value for money.
4 stars for the spa
Advice - Pay a little lesser, book a little earlier for Sheraton.
- Official Description (provided by the hotel):
- An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more less
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- Also Known As:
- Marriott Surabaya
- Jw Marriott Surabaya
- Surabaya Marriott
- JW Marriott Hotel Surabaya Java