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“artistic budget hotel”
Review of Artotel Surabaya

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Artotel Surabaya
Ranked #12 of 138 Hotels in Surabaya
Certificate of Excellence
Reviewed 8 August 2014

Love this hotel, the iconic stairs, the backdrop, the lobby especially.

The breakfast don't have much choices, but acceptable since the quality is quite good.

the bad experiences only annoying mosquitos when having some beverages at Roca. I can't stand it more than 30 minutes.

Room Tip: have several night here and ask (if possible) to switch different style of rooms. or if you only sta...
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  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank xoxexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 August 2014 via mobile

It was my first visit to Surabaya as well Artotel. I chose this hotel from booking.com later I read good reviews in TripAdvisor also. More than reviews its pictures which made easy to choose this place. We stayed here for two nights. Upon arrival all the staff welcomed us with warm greeting. Check in process was quite fast. One thing which is very impressive is that almost all the staff can communicate in english, which was very helpful for us.
Lobby and reception area are decorated with some great art work by local artist. This made this hotel look vibrant and lively. This is quite unique and I like this very much. After sometime I found that this hotel look different from the pictures which I have already seen. When I ask this to one of the staff he said that they change all the painting in lobby, reception, resto and staircase in every three months and all are hand painted. So if you come again you will find a new place all over again with same efficient and attending staffs.
Now come to rooms, rooms are sufficient in size, clean and well kept with a big painting above the bed.
Next is food, I like the breakfast. It cater both western and local preference. Test and quality is good. Restaurant operates 24 hours. Though they don't serve a long menu but its sufficient and like breakfast items taste and quality are good for a LA carte also. At night the ambiance of this resto is very relaxing.
Location of this place is also good. It is near to business area as well shopping area.
One thing which stole our heart in Artotel is its staff. All the staff are attentive, helpful, warm and always with a smile in their face.

Stayed: August 2014, travelled as a couple
5  Thank Nandiinii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Artotel has a very unique place to stay. small cozy room and art everywhere.
I even enjoy sitting at the lobby because of its art.
Great foods at the restaurant and friendly staff at the front desk makes me feel comfortable staying here..

  • Stayed: February 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
5  Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Read positive review about this hotel and decided to give it a try. The name itself - Artotel has explained the hotel very well, the lobby design showcases their unique art collections and gallery display. No issues with checked-in: fast and efficient. Room design was unique and clean with firm King Koil bedding, 32" Panasonic LCD, Daikin air con and Philips sound system. Wifi is fast. Bathroom also kept clean with power shower and basic amenities. The room corridor has no carpet which means it could get noisy during night time. Don't expect lavish breakfast as it was very basic and fast service oriented. Talking about service, somewhat inconsistent as front desk could serve well but different case with those in restaurant.

Room Tip: Room 318 is facing the main road and could get noisy with traffic noise during night time.
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  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
7  Thank Majuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Good value and clean but too much emphasis on looking cool instead of giving customers attention to detail. Three nights I had dirty and stained floor towels. I threw them into the corridor eventually. Kettle broken but replaced next day.
The room corridors are not carpeted or have wall paper, therefore they are incredibly noisy at night time. Even when guests are talking normally, it seems like they are shouting and the door banging was amplified beyond belief but I guess they think that as long as the doors look really cool, it doesn't matter. (When you need to sleep, it does matter!)
Even though the staff were helpful and friendly I would not stay there again by choice when the Accor is close by.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Different, friendly, clean and great value for money.
I went there without really knowing what i would find. Location and price were good for me and the hotel where normally i stay was full... So i gave it a try and guess what? For my following trip to Surabaya i stayed at Artotel again. For business, i am not looking for fancy hotels. I need a room, a hot shower and internet. Well i got all those plus a comfortable bed, a good room service and a very friendly people to welcome me!
One more thing: yiu can buy funny and interesting decoration stuff at the lobby!

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank WTraveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014 via mobile

I stayed here during a business trip. The hotel had wonderful interiors and each room has its uniquely designed walls.

The room was not big, but very bright and comfortable. I enjoyed my stay as this was a welcome break from the monotony of hotel chains.

Stayed: October 2013, travelled on business
6  Thank Jessie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Artotel Surabaya

Address: Jl. Dr Soetomo 79-81, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#7 Business Hotel in Surabaya
#9 Spa Hotel in Surabaya
#13 Best Value Hotel in Surabaya
Price Range: £18 - £26 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Artotel Surabaya 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The brand of Artotel is about building a new category in the hospitality industry through a mix of efficiency, simplicity, creativity and an art experience, for business travelers with sophisticated contemporary life style.Collaborating with rising young talented Indonesian contemporary artist & an art galleries, Artotel strives to enhance guest experience & promote the Indonesian Contemporary art to the world.Located in downtown Surabaya, Artotel Surabaya is a perfect place to find a serenity in city rush. A special place for you to indulge your own passion in art. An art inspired hotel is a no frills a accomodation providing best quality basic hotel amenities, where guests can indulge in an ARTISTIC experience. ... more   less 
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Also Known As:
Artotel Surabaya Java

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