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“Great, but it can be better with a cleaner rooms and a smile in the staff”

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Garden Palace Hotel
Ranked #49 of 135 Hotels in Surabaya
Reviewed 11 June 2014

It's great but just not too clean. There are dust everywhere.. The sheet are smelly the pillow and towel is soo smelly too.. But the location is good, and the staff is kinda friendly but didn't put a smile in their face..

  • Stayed: June 2014
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Thank Revenrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this reviewResponded 23 June 2014

Dear Mr. Revenrev,
Warmest Greeting from us. Thank you for sharing your experience following your stay at Garden Palace Hotel Surabaya. I am terribly sorry to read your comments during your stay. Of course an action will be take and we will share to all our staff and department concerned. Once again thank you for your feedback. We looking forward to welcoming you again, of course with our better and improved services and facilities.

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83 - 89 of 275 reviews

Reviewed 10 June 2014

Price good, the location also good. room condition are fabulous and clean. the hotel have a café and bar that makes me more enjoying my stay. good jazz show!! the staffs are friendly and helpful. the internet connection also good to support my work.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
Thank Adhe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this reviewResponded 13 June 2014

Dear Mr. Adhe Widi,
Thank you for spending time to wrote a review on your recent stay. We all really glad that our property and all of them that include on it has meet your expectation. We also happy read your review about the internet connection which is very important right now.
On behalf of all staff and management, we are always looking forward to welcoming you again. Thank you once again sir,

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Reviewed 10 June 2014

my friend told me to stay here cause already fully renovated. so great, lobby was big, restaurant was exellent in taste and services, room service very fast, all staff showing great hospitality even the cleaning services staff was smile all over the place. Taxi always stand by 24 hours in front of the lobby. Well Done, keep out a good work guys and i am waiting for your swimming pool ready

  • Stayed: June 2014, travelled with family
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Thank wolterronald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this reviewResponded 13 June 2014

Dear Mr. Wolterronald,
Thank you for choosing Garden Palace Hotel as your accommodation on your recent stay. We are delighted to hear that you feel satisfied to stay with us. All your positive feedback is really appreciated. All staff will be proud read this feedback and surely will motivate them to serve better and better. Looking forward to welcoming you again sir, and please give us an opportunity to serve you again on your next visit.

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Reviewed 4 June 2014

I have stayed on the Royal Club floor. the room was spacious, clean and quiet, gives the feeling of classic luxury, nothing flashy or noisy. The food, both at the lounge and restaurants was good.
Staff were doing their best to service and give you the feeling of a VIP guests wherever you go in the hotel. All smiling and helpful.
I am looking forwards to my next visit.

Room Tip: Pay the small difference and take a Royal Club room.
  • Stayed: June 2014, travelled on business
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Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this reviewResponded 11 June 2014

Dear Mr. David B,
Thank you for choosing and share your staying experience at Garden Palace Hotel Surabaya. It is such a pleasure to learn that you were satisfied with our services and facilities. Surely we will share this positive feedback with all staff concerned. It will motivate them to serve all guest like VIP guest.
We look forward to welcoming you again on your visit to Surabaya.

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Reviewed 31 May 2014

If you are from Surabaya, in late 80s this was one of the prime amongst the few. However, the rooms interior have been renovated in order to meet today's challenges and need. It is clean and somewhat very reasonably priced.. I was happy to stay here 2x to compare with new budget hotels (3-4 stars) that is now flourishing around Surabaya. Breakfast is ok, but during busy day the place kind of crowded and they need to put extra non smoking tables.. But the heritage "chicken porridge" is a must try. Not bad for an old timer but still kicking hard..

  • Stayed: October 2013, travelled on business
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Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this reviewResponded 5 June 2014

Dear Mr. Daniel H,
Warmest Greetings from Garden Palace Hotel Surabaya. We are most delighted and thankful reading your feedback. Such positive comment as yours will be a great encouragement for all our team to keep up our services. We hope to provide more exciting experience in the future for you, your family, your colleague and all guests who staying with us. Surely, our bubur ayam still the best in Surabaya until now. Thank you once again Mr. Daniel, hope to see you again in Surabaya.

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Reviewed 26 May 2014

My friends and I chose Garden Palace Hotel purely based on the reviews and we were not disappointed. We booked a deluxe room at a very reasonable price.

The lobby was grand and gave the impression of an expensive hotel. Though we were made to wait more than an hour when checking in, the manager on duty was nice about it and offered us an extra welcome drink (on top of the usual welcome drink). We booked a more expensive room at the same price as a normal room and we were put on the exclusive club floor.

We ate one of our dinners at the restaurant, and service was generally good throughout our stay.

Our room was a renovated one which was spacious, clean and very pleasant. There was an open concept toilet which was a nice change from the usual. The beds were comfortable and there were enough cable TV channels to keep us occupied.

The hotel is very centrally located, just 5 minutes walk from Surabaya mall and the submarine monument, and a short taxi ride from other shopping centres. Taxi rides in Surabaya were dirt cheap so we practically cabbed everywhere we went.

I recommend this hotel to anyone visiting Surabaya. It is great value for money and the stay was worth more than what we paid for, in my opinion. Just remember to upgrade to a better room or ask for one of the renovated rooms.

Room Tip: Pay for a room on the higher levels - they are renovated.
  • Stayed: May 2014, travelled with friends
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1  Thank time_5d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Director of Sales at Garden Palace Hotel, responded to this reviewResponded 3 June 2014

Dear time_5d,
Thank you for choosing with us. We are very glad that you feel comfort to stay with us. We do apology for your long registration upon arrival, we make sure we will brief our staff and make sure in will not happen again. We also proud read your reviews about our new lobby, cleanliness and staff hospitality. We will share with them about your feedback. Our strategic location is one of the most popular in Surabaya. Just by walk to the traditional culinary, market, shopping mall, historical places, government offices, etc. Once again thank you very m,uch for staying with us and thank you for your feedback during your stay. Keep remember us when you visiting Surabaya and let us be your second home at Surabaya.

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Reviewed 19 May 2014

My room didnt even look like on the booking, smoking on corridors,wallpaper coming down from wall, renovation on my floor etc...the staff is nice and the location is good. the bar just outside the hotel is a place for ladies of the nght.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Antony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this reviewResponded 26 May 2014

Dear Mr. Antony B,
Greetings from Garden Palace Hotel Surabaya.
First of all please accept our deepest apology for the inconvenience you had during your stay. Basicly we already provide one floor for smooking room for each room category and we do apologize if you have got a room on the smooking floor and perhaps we are running very high occupancy at that time so we can not change your room with different floor. For the wallpaper we already change with the new one and refresh all amenities accordingly. Thank you once again for your input. But we are so proud that you mention about our nice staff and our strategic location.
We are looking forward to welcoming you and serve you again, of course with our improve of services.

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Additional Information about Garden Palace Hotel

Address: Jl. Yos Sudarso no. 11, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Surabaya
#24 Spa Hotel in Surabaya
#25 Luxury Hotel in Surabaya
Price Range: £28 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Official Description (provided by the hotel):
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
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Also Known As:
Garden Palace Hotel Surabaya, Java

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