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“Comfortable place to stay”
Review of The Alana Surabaya

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The Alana Surabaya
Ranked #10 of 135 Hotels in Surabaya
Certificate of Excellence
Reviewed 12 August 2014

This hotel is quite new. It has good access from city and the airport. The rooms are clean and the foods are delightful. I had stayed twice and both were nice and comfort. The staffs are friendly and helpfull. Recommended place to stay in Surabaya.

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank pinke_ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 August 2014

Strategic location, close to airport, nice courtesy of staffs.
When I asked room change due to the next door's noisy and loudness, quickly understood and arrange for my request. One of the wise choices.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank chab1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlanaSurabaya, Public Relation at The Alana Surabaya, responded to this reviewResponded 8 October 2015

Dear Mr chab 1972

Warmest greetings from The Alana Surabaya,

Thank you for your time to give us a very positive comment. We are glad that you really enjoy your stay with us at The Alana Surabaya.
We always enforce our staffs to give hospitality services form the heart, and knowing how you are satisfied is a great encouragement toward all of our staffs..

Thank you for choosing to stay with us, and we are looking forward to serve you again in the near future.

Warm Regards


Debby
Public Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

I was stayed for 2 days at this hotel,my opinion for this hotel is good for service,nice room with minimalism style, only shower and no bathtub,nice city view from my window room and good taste for breakfast with many variance

Stayed: June 2014
2  Thank dch4ndra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

We stayed at the Alana for 3 nights on a short visit to Surabaya.

++
• Modern, new hotel
• Spacious, clean rooms
• Friendly staff
• Extensive breakfast buffet
• Good value for money

--
• Not near the city center
• Bar staff not proactive/slow. We had to walk up to request items/bill on multiple occasions.

Stayed: June 2014, travelled as a couple
1  Thank -_LiveYourLifeNow_-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

(+) quite friendly staff

(-) Plenty of choices for the breakfast but the taste is at mediocre the best. Meh
(-) Lack of coordination and super slow response especially for the in-dining staffs. And it happens 3 times! My first order took about 40 minutes (while they said 20 mins). 2nd order, one staff called that the foods that I ordered are no longer available, however 5 minutes later, another staff said that was mistake and it was actually available???! The last order, it tooks almost 2 hours to arrived, first call said it would be another 15 minutes, 2nd call mentioned the same, the last call, I said I will complain, and few minutes later the foods being delivered. unbelievable. Would not recommend this hotel at all, not worth the price.

Overall it was not a good experience.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank pollarstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014 via mobile

This was my second time stay over here.
Got a room in a corner and that was give a very great view and very nice room.
The room was so cozy.
Also their breakfast and coffee club very recommended.
The price was very good.
Overall alana never let me down :)

Stayed: June 2014, travelled as a couple
2  Thank angga a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Me & my Wife staying a couple of times in The Alana Surabaya and this is absolutely our best experience, we have real quality time enjoying a super cozy room that they have professionally prepared. Very clean, the ambient is very good & can be romantic too. If you are a newly wed couples or on a honeymoon trip, The Alana Surabaya can be one of a good option. Plus! Good food, great facility, friendly staff, the location is near to everywhere, near to the airport this can be very helpfull remembering that Surabaya's traffic can be quite busy in certain hours.
Value for money & Quality over expectations.

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 864dickyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Alana Surabaya

Address: Jln. Ketintang Baru No. 10-12, Surabaya 60231, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Price Range: £36 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Alana Surabaya 4*
Number of rooms: 162
Official Description (provided by the hotel):
The Alana Surabaya is four star hotel, blends design, pleasure and comfort. Less than 20 minutes from Juanda International Airport and close to the city's main business areas. Close proximity to Jatim International Exhibition Center, shopping center and the toll road to Sidoarjo and Gresik. Enjoy your stay either for business or leisure, at our spacious rooms and suites with contemporary elegance design, available with free high speed Internet access. Wellness Center and Spa, Indoor Pool & Bar, Lounge, and Coffee Shop, with delightful Indonesian, Asian, and Western menu, ready to ensure you to get a pleasant experience stay with us. ... more   less 
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Also Known As:
The Alana Surabaya Java

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