This hotel was a cheap and reasonably well located option for a night before an early flight to Jakarta. The room was ok but as it was supposed to be well above the basic option I would hate to see what you get for that. My main issues concerned billing. Firstly we ate in the restaurant and when it came to paying or signing to the room I was given a blank bill to sign. Not unreasonably, I believe, I politely explained I wasn't prepared to sign a blank bill as anything could be put onto it. I was then taken to see another member of staff, I assume a manager, who arranged for a proper bill to be compiled. I was made to feel I was being awkward or disrespectful for not signing the original. The next day at checkout I was charged a completely different rate to that on my booking confirmation. When I queried this I was told it was tax but my booking form clearly stated tax was included. Again a manager was consulted and the original sum reinstated. This was the only hotel of many in Indonesia where I encountered issues with discrepancies between quoted prices and check out charges. I'm sure it was human error rather than anything else but check your details carefully.
- Official Description (provided by the hotel):
- Narita Group has been served customers from around the world with the premier quality of hospitality for almost two decades. We are here to provide the best world-class quality and unique hospitality service as well as the finest accommodations, services, amenities, memorable events and best value for both leisure and business. Feel the Touch of Java Art & Culture at Narita Hotel Surabaya!! ... more less
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- Also Known As:
- Narita Hotel Surabaya Java