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“Nice Room”

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Hotel Santika Premiere Gubeng
Ranked #23 of 135 Hotels in Surabaya
Certificate of Excellence
Reviewed 15 March 2014

Newly built and great staff. Clean and decent size room thus value for money. Only if they could improve the restaurant menu to widen its range for dinner. Overall, it was a very pleasant experience staying here. Would recommend to my friends who travel to Surabaya.

  • Stayed: March 2014, travelled on business
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Thank 682Patrick108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 March 2014

Surabaya is a prominent business city with barely no attraction for leisure tourists. I had a weekend staycation in this hotel by end of Feb. As a business hotel, this hotel is ideal with its central location, nicely designed room, excellence power breakfast and freebies snacks during afternoon. But for as a family vacation base, the swimming pool is tiny and weirdly located, could be looked from a lounge and in rear part where cars loop to enter parking zone.

Room is designed nicely to maximize its compact size. Since this is a new hotel, furniture still look in their best shape. The overall look is soothing, especially during night time when lighting is on. Bathroom is designed simple and nicely also.

Breakfast hall is on mezzanine floor. The restaurant is spacious, might be caters to a lot of business traveler guests during morning rush hour. The breakfast spread is amazing with its strength on locale specialties.

Service is still a hit and miss where check in process was slow, unattended some food stations during breakfast, etc. But what we encountered is still forgivable.

Overall it was a nice stay, only the swimming pool is weirdly designed and located in otherwise nicely designed hotel.

Room Tip: View from southern room might be nicer
  • Stayed: February 2014, travelled with family
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Thank palisade78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

I stay in this Hotel at March 6th, 2014 with my friends. We book two rooms and the condition when we enter the hall is really comforting. The room is very good, clean and big enough comparing to other Hotel in Surabaya. But the services are terrible. The room boy delivers our luggage to the wrong room and my friend wait for it for almost an hour. Because of tomorrow early flight, we ask for early breakfast at 04.30 AM in our room. The receptionist write it down. What happened tomorrow? It is never sent to our rooms. We call the receptionist, it takes few minutes to answer our calls. We asked for the concierge for picking up our luggage and they say they don't have 24 hours concierge services. Finally, we pick up our breakfast at the receptionist when we check out. I don't recommend this hotel if you are in a rush of flight especially in early morning.

  • Stayed: March 2014, travelled on business
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2  Thank JayKhouw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Santika Hotel chain is always a first choice when visiting Surabaya. They opened the new premium chain, Santika Premiere. Located in jalan Gubeng, one of the busiest road in Surabaya. Great atmosphere and always good food.

  • Stayed: January 2014, travelled on business
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Thank Rahadhian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

We stay in this hotel during it's soft opening on December 2013. But during this time hotel is already in fully operate. Room's rate is very good comparing other hotel in Surabaya, by paying the price we can get new fresh hotel to stay. Nothing we can say about this hotel since it's new so everything in clean and neat condition. Just as expexcted because it's new, some staff still not ready so when we check in we need still await in front of the receptionist, only 1 staff avail at that moment. This is should not happen to let's front desk empty. Also they still confuse in our request for kingsize bedroom as mention on the booking note and give us twin bed room. But it's no problem as they quickly correct it. Hotel room is modern minimalist and clean, having independent Air Conditioner controller which is digital. Very nice. Hotel wall is soundproof enought to make sleeping quality better, something that other small budget hotel may provide. But expect room with window that have plain scenery, in our case room facing neighbourhood house's roof, judging hotel location in suburban area. But hotel location is very good, in the center of Surabaya so easy to travel to some biggest mall like Tunjungan Plaza, GrandCity. Also in walking distance next to hotel there is many restaurant available, including famous Boncafe Steak House in Surabaya.

Breakfast in the morning is very good. Plenty of choice from Indonesia food, Western food type and even simple Asian Food like DimSum is ready in the morning. Also the restaurant location is very nice, having part of open location facing the front hotel sorrounding with glass and let's the morning bright fill the room. Staff is very friendly and quickly remove empty plate and change with new one.

But as our title what disbelief our stay experience is the swimming pool that available in the back of the hotel. And it's just like pond istead of pool, barely no area that usually sorrounding the pool. So maybe it's new modern minimalist swimming pool concept ? Or just the goal of the hotel as business/short stay hotel which is will minimize the guest interaction with swimming pool ? But it's almost unstrategic position where's near the back door hotel which directly connecting with car parking's access. And it's will be uncomfortable to use the pool while people walk around from/to hotel using the back door. Pool only have big and children pool and really just like pond. It's like our feeling that Hotel only add the pool as requirement for them to get (4)**** star class hotel. Hotel should add more closed partition to make the swimmingpoll more private area, not just open and empty bare area.

Conclusion : Hotel location is very good in the centre area of Surabaya. But seem hotel is targeting for more business or short stay traveller. Even it's have 'premiere' name but recreation facilitation is minimal including pool that may not satisfy to use. So hotel have swimming pool : YES, but is it nice pool : We don't think so.

Room Tip: Ask for room in higher floor so you can have better city scenery instead of plain neigbourhood roof
  • Stayed: December 2013, travelled solo
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1  Thank 4nn4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: September 2017, travelled with family
Thank Yayan2000
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Agus T, General Manager at Hotel Santika Premiere Gubeng, responded to this reviewResponded 4 days ago
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Reviewed 1 week ago via mobile
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Stayed: February 2017, travelled solo
Thank Ristyalesta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus T, General Manager at Hotel Santika Premiere Gubeng, responded to this reviewResponded 4 days ago
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Additional Information about Hotel Santika Premiere Gubeng

Address: JL. Raya Gubeng no. 54 Gubeng, Surabaya 60281, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#16 Luxury Hotel in Surabaya
Price Range: £30 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santika Premiere Gubeng 4*
Number of rooms: 232
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Also Known As:
Hotel Santika Premiere Gubeng Surabaya, Java

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