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“Needs Rebuilding”
Review of Hotel Equator

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Hotel Equator
Ranked #97 of 134 Hotels in Surabaya
Jakarta, Indonesia
Level 6 Contributor
111 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Needs Rebuilding”
Reviewed 20 September 2013

My first stay at this hotel as all my other choices were fully booked. Would have been a great place to holiday or stay a few years back as it is of the "resort/chalets" type. But the rooms and the grounds are in need of a total revamp. The room I stayed in was split-level and well furnished with stuff which had all aged over the years. Checking in was fast and friendly and I needed the use of a buggy to take me to the room. On rainy days it could be a nuisance to wait for a buggy just to get to the lobby. Breakfast was reasonable and checking out was fast and friendly too.

Room Tip: As the location was way off the main road and all the rooms were way back, any room would be a quiet...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regulartripster2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2013

The hotel design is nice. Thats all thats positive about this hotel. This hotel is extremely dirty! At arrival the sheets of the bed are dirty. Not cleaned after last guest. They don't answer the phone when you call reception. Had to ring 3 times. after diner at the hotel I became sick. The breakfast, no coffee, the dishes are dirty. The food looks not fresh. The tea was not hot. I had too go outside the hotel for breakfast. Terrible experience!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hotelguest8899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surabaya hotels

Jakarta, Indonesia
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 February 2013

We spent 2 nights at this hotel on February 2013.
The room was perfect, clean, and there are bathtub and shower altogether.
The staff are all nice and helpful.
The breakfast buffet was nice with varyous menu and new choices for new day.
The pool was great and there are 2, one for adult and the other for children.
We also use shuttle car freely from the hotel to Tunjungan Plaza on Sunday.
The conclusion is this hotel is recommended, and I would like to stay at here again.

Room Tip: try to choose the room not too far from lobby and swimming pool.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank firmanr77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 August 2012

I had visited Equator hotel in 2008 and had a very nice stay for 2 days. On my next trip to Surabaya I decided to stay there again, but it was disappointing. It was amazing how much the hotel had been run down for the last 3 years.
The rooms were not clean, we had to change the room twice. The breakfast was ok, but no European food. The restaurant was OK, and the local food was ok and cheap. But I definitely will not go back.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Blon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 May 2012

Terrible place to stay.. I was there on 18th April, AC was not working in room, made a complaint finally the office boy came after 2 hours and did something saying it's fixed but no luck with it.

They close their entrance door with chains by 10'o clock @ night and you have to wake up the office boy if you need any assistance after ten. Room condition and Toilet is really poor.. I will never go there again..

Room Tip: Avoid this place..
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vineethtv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2012

(+) Nice environment, nice staff, nice service, quiet room. Some people will love the ethnic style of interior.

(-) Unfortunately, my room was not clean enough. I found the dead frog in the corner of the bathroom! Only 2 golf car available for transporting from room to the lobby (it can be so frustating when you in a hurry).

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 27 October 2011

Checking into my 'room' was a very pleasant surprise - we were shuttled to our quarters by a small motorised vehicle. Each unit actually consists of an individual chalet with two levels - as one enters, there is a small narrow sitting area. Going up the stairs, I was surprised to see a huge bedroom - furnished like it is with many Asian hotels - in dark wood. I called for room service - food was excellent. In-room massage and spa facilities are also available at an additional price. There was also a complimentary shuttle service to a nearby shopping mall.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Persimmone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Equator

Property: Hotel Equator
Address: Jl Pakis Argosari 47, Surabaya 60225, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#31 Luxury Hotel in Surabaya
Hotel Class:4 star — Hotel Equator 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Hotel Equator Surabaya, Java

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