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“Bringing the Jungle to You” 3 of 5 bubbles
Review of Banyan Tree Bintan

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Banyan Tree Bintan
Ranked #4 of 35 Hotels in Bintan Island
Seoul
Level Contributor
134 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Bringing the Jungle to You”
3 of 5 bubbles Reviewed 19 November 2008

I am writing this from the Banyan Tree from the Jungle Villa (i.e., no sea view and no pool in the villa).

I was a bit skeptical before I came here because of some of the terrible reviews here... I am glad that these reviews turned out to be a bit extreme - probably cases of high expectations met with more moderate reality.

This is Indonesia after all, and you have to be used to their kind of service -- it is not all out "whatever you please" type of service you might find at Aman or Four Seasons. Rather the service here is efficient, competent, but usually never with a sincere smile. Also, I found that the English comprehension of the staff here to be a bit disappointing - the waiters and the spa therapist. They should be at the levels of the persons working the front desk.

The resort is laid out in a very unique manner -- villas on the side of a very steep hill. This makes for som strenuous walking but most people end up buggying around. The two pools look fine, but right now it is not sunny at all (the resort is on the west side of the island looking northwest) and it is the rainy season.

I tried the spa yesterday and it was quite good, though the dollar-denominated prices may catch some people off guard. All prices on the resort are in US dollars, so you can't take advantage of the volatile rupiah.

I also tried the Saffron restaurant - as a single diner I bypassed the appetizers and ordered two main dishes - the snapper and the Indonesia Chicken curry. Very good dishes. The side of mixed vegetables was mediocre. Level of food ingredients was OK. The breakfast buffet was also not great (mediocre). The scrambedled eggs (which had to be ordered from the kitchen) turned out OK, but I miss having unlimited eggs. This seems to be a trend at many resorts.

The rooms are laid out as in the brochures. I asked for the cheaper villas since I came here alone. If I was bringing my wife, I would definitely ask for a larger villa, not just for the pool but because the indoors is actually quite smallish.

I can't point to anything horrible about the resort, but I can't point to any "wow" factor about this place. In fact, given the poor selection at breakfast, and some other small items (one soap in the bathroom, one running machine in the gym, denomination in US dollars), the one word that comes to mind as I meandered through the resort was -- "cost-cutting."

  • Liked — Secluded, quiet, good spa offerings
  • Disliked — Hilly layout, poor breakfast buffet
  • Stayed November 2008, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Mohammedyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,346 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 7 November 2008

Rooms are shabby (just like what another reviewer said), desperately in need of a major overhaul renovation, furniture are MOLDY, the room smell that way too. (you may not see any mold on the table topetc, but look underneath the table, behind the legs etc and you will know what i mean) if i am in a 1 star hotel, i will forgive them, but this is a Banyan Tree property so it is unacceptable.

The service is good though, they changed us to another room, same MOLDY smell. Then they said they will upgrade us to a higher grade room, but we had already lost confidence in this hotel. We packed up our bags and went to Singapore 1 hour later.

Do not stay here, unless you do not mind unclean properties.

  • Disliked — getting old, and not clean at all
  • Stayed August 2008, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank stormriderr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
198 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
5 of 5 bubbles Reviewed 4 November 2008

Wonderful villa, great service, very nice staff. You get a hint of what to expect on check-in - the woman who checks you in kneels in front of you as you sit down. Food was excellent but ... only breakfast could be had in a reasonable time (I mean slow relaxed time). All other meals were painfully slow. At lunch or dinner you'd ask or chopsticks, and that would take 5 or 10 minutes to arrive, even though they had plenty of staff; meanwhile food grew cold or drinks warm. It was a very nice stay, but man, do I hope someone whips that restaurant into a semblance of a shape!

  • Stayed October 2008
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Alex_Tallinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan, Banyan Tree
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 October 2008

We recently returned from our honeymoon to the far east starting off in Singapore but then took the ferry out to Bintan Island for 5 nights. This was an unforgettable experience as we stayed in a Bayfront Pool Villa with two bedrooms (even though we didnt need the second bedroom we upgraded to this room as we could not go back to just a seafront villa after seeing this!). I can say that this room was so good that there were days when we just didnt leave it. Breakfast was included so we would get a buggy to take us to the Treetops resturant but then we could have a swim in our private pool, relax in the jacuzzi, relax on the extra large sun beds, order room service... The service was fabulous and I cannot fault it at all. The beach was also very private (maybe because of the time of year) but was clean and clear. I would stay at Banyan Tree in another country now but hope it can live up to the very high expectations set now! I definately recommend Banyan Tree for Honeymooners! Our Honeymoon did not stop there though as we went to Kuala Lumpar and Langkawi after that but have to say that Bintan was the highlight of it!

  • Liked — Service, Accomodation/Views
  • Disliked — Bats! lol
  • Stayed September 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank Bubblybarnie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bondi, Australia
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 6 October 2008

after staying at the bayan tree in the maldievs we were impressed enough to want to go to bintan,after reading some reviews i was a litte scared that i wasnt in for thesame sort of treatment i was expecting.lets put things straight,the check in process is the same the across the board,i have never in my 25 yrs of travelling not known ahotel/resort to not have have a check in procedure...regardless of a reservation...as one reviewer put.it is not a hard process and happens quickly.thevillas could do with a little bit doing here and there but that is if i was looking for something to fault.people you are in the middle of rainforest sort of.if you dont like lizards etc do not come,it part of there natural habitat and they do not bother you.the villas are incredibly spacious and have absolute privacy,the grounds are amazing and the breakfast incredibly enjoyable.we had amazing weather except for one day and apprecited the dvd library.do have dinner on the rocks..it is worth it.and try the yoga..it is supposed to be gruop session but there was only 2 of us,each time.the instructor is very good.we definately return here.we hope to enjoy the banyan tree experience around the world and also the variants that come from culture with different country that they are in

  • Stayed June 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank busbyrach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paris
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 September 2008

We had a villa with outdoor jacuzzi facing the sea. (villa 107 Limau)
The villa is big.
you can just relax on the deck and take a bath in front of the sea.
it is really an intimate place, quiet.
Thai restaurant is good.

  • Liked — Amazing place
  • Disliked — food
  • Stayed August 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank chacaldore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 September 2008

We've just returned from a trip to Singapore which included a 3 night trip to Bintan where we stayed at the Banyan Tree. It is a fantastic property with a great location.

First - getting there. It is a 50 minute ferry ride on a Bintan Resort Ferry from the Singapore ferry docks near the airport. You can locate tickets for the ferry online. They are pretty easy to book and the ride was comfortable.

Second - we stayed in an 'On the Rocks' bungalow. It was beautiful. My sense is that most of the hot tub bungalows are basically the same. The views vary. For us, the view of the ocean was important. We were not disappointed. Unfortunately for us, it rained the entire weekend we were there (I have been assured by many folks from both Indonesia and Singapore that this weather was highly unusual). Fortunately, the bungalow is a great place to stay if you can't get outside much.

Things to do - the spa is world class. Both my wife and I had the Balinese massage. We were both amazed at the quality of the massage. Definitely worth the cost. Restaurants - we ate at the Tree Tops restaurant for breakfast each morning. This is a pretty high quality buffet. We were happy enough with the choices. The real jewel was the Saffron restaurant. It was a Chinese/Thai restaurant. We chose to eat there two nights in a row. It was two of the better meals we had over the 3 weeks we were in Asia...and we ate very well.

Things to consider - There isn't much to do outside of the resort. There are your average water sports available nearby, but the pools and spa are the reasons to come here. Also, several of the other reviews mention the critters around the resort. We did have a bat that visited our porch area each night (and left behind half eaten fruit) and there were some ants in and around the bungalow, but not many. We were not bothered by the critters.

We would definitely go back and are looking forward to visiting the new Banyan Tree locations coming to Mexico in the near future.

  • Liked — Location, location, location.
  • Stayed August 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank jfox724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banyan Tree Bintan

Property: Banyan Tree Bintan
Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Bintan Island
#3 Luxury Hotel in Bintan Island
#4 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Banyan Tree Bintan 5*
Number of rooms: 72
Official Description (provided by the hotel):
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. The resort's Jacuzzi villas have jacuzzis built into their sun decks whilst the two-bedroom pool villas have their own plunge or swimming pools and are particularly suitable for families. Culinary variety is the name of the game with "Crossroads" offering Western cuisine in an air-conditioned or al fresco setting while the Saffron Restaurant serves Thai and South East Asian specialties. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes. The new food and beverage outlet, "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. ... more   less 
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Also Known As:
Banyan Tree Bintan Hotel Bintan
Banyan Tree Hotel Bintan
Bintan Banyan Tree
Banyan Tree Bintan Bintan Island, Riau Islands

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