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Bintan Agro Beach Resort
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Reviews (420)
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182 - 187 of 420 reviews
Reviewed 27 April 2014 via mobile

Great place to go for a short weekend getaway.

Bought this deal online and took up the city tour.
Was only disappointed that our time to shop was very limited. The Local Market had lots to see whereas the Ramayana Shopping Centre didn't had much, it was just like a normal departmental store.

Although it was a 1 hour bumpy ride to the resort, I'm glad it was in a comfortable bus.

Let's talk about the resort:
-Room was very clean, everything was in great condition. Was soo excited that I got a room with a balcony.

I requested for a room with a good view of the sea and the receptionist gave me a room at the SeaHorse building. It was great.

-Staffs were VERY friendly, polite and helpful.

-Prices at the resort's restaurant were cheap and super tasty! Had an awesome view of the sea too.
Sadly, no alcohols sold. Only beers.
But if you wish to buy alcohols, you can get them at the Tanah Merah Ferry Terminal before you board the ferry.

Kept going back and forth to the souvenier shop because there were so much to choose from that I couldn't decide.

Buffet breakfast was good too, no complains about it.

I wasn't expecting so much due to the amout of reviews I've read, but it was beyond my expectations!

If you're planning to do the sea sports, go for a 3D2N.

Also, Power went out a couple of times but that didn't really bothered me at all.

Overrall, everything was great for me. Just wished I could've stayed longer to do the snorkelling. But it's okay because I will definitely come back again!

Stayed: April 2014, travelled as a couple
4  Thank Elly_Aj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded 12 January 2015

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Our staff were glad that you enjoyed most of the facilities provided by the resort from room, foods, surrounding environments, warm hospitality, souvenir shop and sea sport activities. For your information that currently we are upgrading our facilities which include the works to extending new units and refurbished the current units. With all the modernized facilities, we hope to serve you again better in the near future.

Regarding the power black out, we apologize for this condition due the electricity supply from the government power generation was off. We need less than 5 minutes time to turn on our generator for this.

Once again, thank you very much for your valuable time to write this review. We welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

It was a 3 star resort. It took approx one hour from ferry terminal to resort. Meal was lousy. The only thing I liked was the cosy beach which was not crowded even during the school holidays. Swimming pool was under maintenance during my visit. My children were very disappointed.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank Chiam I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded 12 January 2015

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

On behalf of the management, we apologize that the resort did not meet up to your expectation. For your information, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. We are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015.

Once again, thank you very much for your valuable time to write this review. We hope to welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Went to stay at the resort for 2D1N as a part of the company trip. Good for relaxing if you are not very particular. Reasonable price.

Room : It's clean. Fantastic view of the sea and sunrise. However, the auto air freshener was faulty, kept sending out mists every minute and had to relocate it into the toilet, which is a good thing as it had very strong smell of the mothballs that are spread everywhere in there. The Jacuzzi is new and nice addition but it caused a mini flooding when draining the tub, It would really be great if both the shower head and the drainage is not so clogged up. TV/cable reception could be improved to. Acceptable wi-fi connection.

Swimming pool : There are 2 and the newer one is really nice and clean.

Water facilities : The water-sports were great. Too bad it was low tide and could not play for long.

Service: Staff are friendly.

Food : Quite OK. Pretty cheap and good for hotel quality. Was bothered by the flies and it may be better if they install some electric insects catcher/killer. We had catered buffet in the SunMoon restaurant on the 1st night and it will be better if replenishment was faster. A lot of us were left hungry waiting for the food.

Room Tip: Suites that face the sea have really awesome view. Beer is really cheap at the town area (Tj Pinang). If you like fireworks, you can purchase them in the shop next to the hotel and fire them off at the beach. If you like waters-ports, check the tide timing.
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank VTik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded 12 January 2015

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

On behalf of the management, we apologize for the inconveniences occurred during your stay. Our respective department has taken note and steps to make improvement to ensure that you will have a better experience on next stay.

We are glad that you loved your room and food taste. We apologize for the flies and replenishment issue. We have installed electric lights which will catch flies and always manage the waste well but sometimes the flies come from neighboring environment. Thanks for raising up the issue on replenishment of buffet and our Food & Beverage manager has taken note on this and will make improvement.

Once again, thank you very much for your valuable time to write this review. We hope to welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Took a very long and wobbling mini bus trip to the hotel. Counter staff attitude was not friendly to start our trip. Room cleanliness had to be improve. Breakfast taste horrible and limited selection. Hotel was real packed during the holiday season. Slow wifi only in hotel lobby. Dirty swimming pool. One restaurant available at a distance away. Room order was expensive. Experience was nothing fantastic except for sitting there watching the sea and kite surfers.

Room Tip: Balcony with a good view of the sea.
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank at0mi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded 11 January 2015

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

We apologize for all the inconveniences happened during your stay. The respective department has taken note on your inputs.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. We are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015. We have now owned new and modern vehicle to ensure a smooth and better ride to and from ferry terminal. With all these modernization, we hope you may have more comfortable stay in the future.

Once again, thank you very much for your valuable time to write this review. We hope to welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

We love this place!! We stayed in bintan agro beach resort from 12th to 13th March 2014 with my family to celebrate our mum’s birthday. Prior to our arrival we ordered a mango cake and requested for it to be placed in the fridge of our hotel room before we arrived and they did just that complete with plates and spoon to enjoy our cake. Really appreciate this gesture of the staff there. We stayed in Jacuzzi suite room 3211 and the room is pleasantly clean and spacious. The Jacuzzi was amazing! Plus there was prayer necessities items like a mat and the muslim religious book called the Quran for us to use. Love the balcony where we can see the sunrise and sunset. Nice!! The service rendered by the hotel staff was prompt and everywhere we go there will be staff who greet us so ever nicely. The staff there are so nice and friendly. The food is tasty and is halal certified. Breakfast was a wide spread from rice to noodles to bread , cakes , fried banana just to name a few. We also had lunch & dinner by the beach at Sunmoon restaurant and the wind and view at night was amazing. We wished we had stayed there longer. We will definitely go back again someday! Thank you Bintan Agro Beach Resort :)

  • Stayed: March 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DiveNPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded 12 January 2015

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Our staff are extremely happy to know that you had given 5 star rating for their customer service and warm hospitality. We will ensure that we keep maintaining this quality of service and may improve to a better standard. We glad to know that your loved the room that you stayed with the amenities inside as well as the food varieties. Hope that the dining experience you had with us was one of the memorable on your holiday trips.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. We are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015. With all the new facilities, we hope to serve you even better in the near future.

Once again, thank you very much for your valuable time to write this review. We welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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