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“AGRO BEACH RESORT NEEDS A MAKEOVER”

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Bintan Agro Beach Resort
Ranked #13 of 35 Hotels in Bintan Island
Singapore, Singapore
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“AGRO BEACH RESORT NEEDS A MAKEOVER”
Reviewed 22 June 2014

With only one air-con position off-centred from the bed, the room can be quite hot at night. The toilet furnishing need to be upgraded.

The snorkeling site at white sand (WS) island is not quite worth the money. The corals are basically in muddy waters except for some beautiful fishes moving around

There is a goods lift but not working. I hope the management do something to upgrade or make it workable for the convenience of guests who are staying at the upper floors, else you have to carry your own luggage up the stairs !

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank kahliab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Manager at Bintan Agro Beach Resort, responded to this review, 23 October 2014
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

On behalf of the management, we apologize for the inconveniences happened to you during your previous stay at the resort. As you say that we need a makeover and currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. As what you have seen that we are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015. When the new facilities ready, we are looking forward to welcome you back.

We apologize that our concierge staff did not assist your luggage on your previous stay. Our concierge department has taken note on this issue.

Once again, thank you very much for your valuable time to write this review. We hope to welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
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English first
Singapore
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 17 June 2014

Feedback:
Breakfast (7am to 10am) is good but crowded during peak season.
Sun moon restaurant food is average only.
Room wise is reasonable but just that it is a bit damp.
Oceanic spa is good, worth trying. book one day in advance or group tours can enjoy discounts, do enquire with the Spa reception.
Currency used is S$.
Wifi only available at Hotel Lobby and Asiana Restaurant, do get the password from receptionist.
Consider wearing insect repellent, as there are mosquitoes flying around.

Check out my photos!

Stayed June 2014, travelled with friends
Helpful?
4 Thank AIREN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this review, 11 January 2015
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. As what you have seen that we are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015. With these upgrades, we hope can provide you comfortable rooms.

We apologize for some lapse in our products and services from our various departments. We will try our best to provide more spaces during breakfast time. We always do weekly fogging to reduce mosquitoes in resort area.

Once again, thank you very much for your valuable time to write this review. We welcome you back to spend your next vacation and dive trip with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2014

Bought this from deals.com, came together with a tour package.

Well, i must say, the room was quite old and not well maintained. Room cleanliness was acceptable. I think this can be improved.

I don't think i would bring my mom again. Breakfast was ok.

Wifi is only available at the lobby, very fast wifi connection.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yusnirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Manager at Bintan Agro Beach Resort, responded to this review, 21 October 2014
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

We apologize for the inconveniences occurred during your stay. Our Housekeeping has taken note on your comments for room and we really sorry for that.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. As what you have seen that we are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, elevator as well as providing WiFi facilities in rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015.

Once again, thanks for your valuable review. We apologize for any inconvenience during your previous stay and we are looking forward for your next vacation with us. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 May 2014 via mobile

This was my 1st visit to Bintan Island and stayed at Bintan Agro Beach Resort. The beach is nice, clean and quite. Good for relaxing.
Hotel room cleanliness need improvement. Breakfast is barely acceptable.

Stayed April 2014, travelled solo
Helpful?
Thank Goenawan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this review, 12 January 2015
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Our staff are glad to know that you enjoyed your holiday with the resort surrounding environment. We apologize that our room cleanliness and breakfast did not meet your expectation. The respective department has taken note on this and will make improvements to ensure your comfort on next stay.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. We are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015.

Once again, thank you very much for your valuable time to write this review. We welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medan, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Holidays 2 nite with parents and friends , so disappointing . No lift and service room that help us to take our luggage . we must take our heavy luggage up the stairs by ourself when check in . we have to up the stairs and down the stairs if want to go because they don't have lift . For older people is not a good thing . Room so hot , Air Conditioner not cool although already 16 degrees . in room we were greeted by flies . So many mosquito in room . There are ant on the bed . Water can not flow in the bath room , must took a few minutes for the water flow after we shower . We can not swim at the beach , The beach so dirty .

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lany_chin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this review, 11 January 2015
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

On behalf of the management, we would like to apologize for all the inconveniences during your stay at the resort. The respective department has taken note on your inputs.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. We are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015. With the modernization works, we hope that you will have more comfortable stay.

Once again, thank you very much for your valuable time to write this review. We hope to welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 May 2014

During a public holiday , I stayed here with my friend for 2 days and a night. After a long travel from Tanjung Pinang to Agro, I'm already not expecting too much what will I experience in the resort. I just enjoyed the view of the resort from my room and a small souvenir shop that they have. I can never forget the delicious avocado milk shake from their restaurant . I appreciate the food I had during the dinner which we ate their big serving and irresistible buttered shrimps and calamares

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarlaTortal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this review, 12 January 2015
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Bintan island size is around 2,5 times bigger than Singapore island size. Travelling from Tanjung Pinang (south) to resort (east) normally takes around 45 mins. We apologize for your inconvenience during travelling from ferry terminal to resort. The management has purchased some new vehicles to ensure the comfort of our guests travelling to and from ferry terminal.

Our Food & Beverage department expresses their thanks to you for liking their products especially the right choice you had made to taste the avocado juice. We will keep up our standard and awaiting for your next visit to our F&B outlet.

Currently, we are now upgrading our facilities which include the works to extending new units and refurbished the current units. We are developing a new building with new facilities like new deluxe rooms, new lobby, new spa center, lounge, souvenir shop, elevator and bringing WiFi into rooms so we may offer you more in the future. All the upgrading projects are expected to be finished by June 2015.

Once again, thank you very much for your valuable time to write this review. We hope to welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2014 via mobile

Great place to go for a short weekend getaway.

Bought this deal online and took up the city tour.
Was only disappointed that our time to shop was very limited. The Local Market had lots to see whereas the Ramayana Shopping Centre didn't had much, it was just like a normal departmental store.

Although it was a 1 hour bumpy ride to the resort, I'm glad it was in a comfortable bus.

Let's talk about the resort:
-Room was very clean, everything was in great condition. Was soo excited that I got a room with a balcony.

I requested for a room with a good view of the sea and the receptionist gave me a room at the SeaHorse building. It was great.

-Staffs were VERY friendly, polite and helpful.

-Prices at the resort's restaurant were cheap and super tasty! Had an awesome view of the sea too.
Sadly, no alcohols sold. Only beers.
But if you wish to buy alcohols, you can get them at the Tanah Merah Ferry Terminal before you board the ferry.

Kept going back and forth to the souvenier shop because there were so much to choose from that I couldn't decide.

Buffet breakfast was good too, no complains about it.

I wasn't expecting so much due to the amout of reviews I've read, but it was beyond my expectations!

If you're planning to do the sea sports, go for a 3D2N.

Also, Power went out a couple of times but that didn't really bothered me at all.

Overrall, everything was great for me. Just wished I could've stayed longer to do the snorkelling. But it's okay because I will definitely come back again!

Stayed April 2014, travelled as a couple
Helpful?
4 Thank Elly_Aj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this review, 12 January 2015
Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Our staff were glad that you enjoyed most of the facilities provided by the resort from room, foods, surrounding environments, warm hospitality, souvenir shop and sea sport activities. For your information that currently we are upgrading our facilities which include the works to extending new units and refurbished the current units. With all the modernized facilities, we hope to serve you again better in the near future.

Regarding the power black out, we apologize for this condition due the electricity supply from the government power generation was off. We need less than 5 minutes time to turn on our generator for this.

Once again, thank you very much for your valuable time to write this review. We welcome you back to spend your next vacation with Bintan Agro Beach Resort & Spa. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bintan Agro Beach Resort

Property: Bintan Agro Beach Resort
Address: Jl. Pantai Trikora km. 36 | Teluk Bakau, Riau Islands Province 29153, Indonesia
Phone Number:
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Bintan Island
#9 Luxury Hotel in Bintan Island
#9 Spa Hotel in Bintan Island
#11 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bintan Agro Beach Resort 4*
Number of rooms: 113
Official Description (provided by the hotel):
Escape to the new plane of paradise at Bintan Agro Beach Resort.Located in the south-eastern coast of Bintan Island, come revel in the realm of sparkling beaches and picturesque shorelines that will help set your mood for the perfect getaway. Home to a spread of scenic floras, crystal white sands and clear turquoise waters, our resorts nestle along the beachfront-with a cosy touch of perennial decor, friendly services and warm hospitality that will ensure the ideal retreat you deserve. Seafood lovers can also replete with delectable savouries in alfresco dining style that sits above the calm, glistening waters-while you indulge in the panoramic view of a breathtaking seascape.And for those who wish to escape the hordes will consider their time well spent here. With our first-ever ocean side spa on the island, imagine retreating into a calm journey that will soothe your body and mind for the many adventures to come.Appealingly casual and laidback, we have an atmosphere that makes for the perfect vacation. Only at Bintan Agro Beach Resort, experience the perfect holiday destination that will leave you wanting for more.LocationThe island of Bintan is about 40 Km from Singapore. The travel time to Tanjung Pinang is about 1 hour 45 minutes by Sindo Ferry / Wavemaster Ferry and Bintan Agro Beach Resort is situated on the East coast of Bintan and is 45 minutes away from Sri Bintan Pura Ferry Terminal. The travel time to Bintan Resort is about 55 minutes by Bintan Resort Ferries (BRF)and Bintan Agro Beach Resort is 60 minutes away. ... more   less 
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Also Known As:
Bintan Agro Beach Hotel Bintan
Bintan Agro Beach Resort Bintan Island, Riau Islands

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