Came here because of the so-called colonial concept & didn't mind about the distance cause the city is not that big anyway.
Check-in was slow. I went to the cafe and it took about 5-10 minutes for the waiter to show up with the menu. I order a spirit and waited for 15 minutes for the waiter to come back just to tell me that they don't serve alcohol because the fasting month is near (it was June & fasting month was a month away!!).
Anyways, I tried not to make it a big deal and ordered an iced cappuccino, again, waited for 15 minutes for the guy to come back just to tell me that their coffee machine is currently broken (which they could tell me before & save 45 minutes of my time)
I went to the room, it was . . . just plain & couldn't find any reason why the hotel is named colonial (???) I guess for them name means nothing.
I was very tired and needed some rest so I put in the key card to turn the power on, and nothing happened. I tried several times and still nothing happened.
I called the reception, 5 minutes later a guy came in and try the same thing with my key card (which of course nothing happened, same as before). Took him 5 minutes to finally decide to call the engineering guy which showed up 10 minutes later. They both tried to fix the key card for like half an hour with no luck, until . . . I just had enough.
I complained to the reception guy & he brilliantly took the initiatives to move me to another room. Unfortunately the only available room is the twin bed. I kindly refuse & told him I want the same room that they promised & I have paid for. Honestly, I would've taken the room if they offered me an hour ago, but the services were just so poor I couldn't stand any of it.
I quickly checked out & they kindly return my money (which was the only right thing they did so far).
Whoever own & run this hotel REALLY needs to learn about hotel & need to know that hotel is not just a chunk of concrete with beds.
#1 Brand is deceiving, there's no such colonial touch in the hotel aside from the lobby
#2 Hardware is poor
#3 Service is poor
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