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Sintesa Peninsula Hotel
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Reviews (378)
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All reviewscorner suitemanado citynice hotelbig lobbyfive star hotelspacious roombuffet breakfast isroom servicesmall hillfree internetbusiness travelerbubur manadoexcellent staycity viewpleasant stayswimming poollobby area
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Reviewed 14 December 2011

A nice hotel equivalent to a European 4 Star hotel but definitely not a 5 Star hotel. This is one of the better hotels in Manado. The rooms and bathrooms are very spacious.

It was formerly the local Manado hospital which has been turned into a hotel. Therefore it does not have the design or layout that any purpose built hotel would have. The lobby is nice but not impressive. Looks like they just removed part of the 2nd floor to give height to lobby ceiling. On the ceiling of the 2nd floor in two places there is evidence of mould or perhaps it is some water leakage. The swimming pool is quite open in fact guests eat right next to the pool and it could have been made more private if located a little further away.

Food was good and fresh and breakfast staff were very helpful especially with regards to special diets. Breakfast can be eaten outdoors overlooking the pool which is nice.

On the downside I checked-in in the morning a few hours before the official check in time of 12 noon and was charged an early check in fee of close to the one night rate. Check in is a guests first impression and not off to a good start for me. I stayed here for 3 nights and Hotel occupancy was very low during my stay. There was no porter on either check in or check out to help with luggage.

Secondly to my great surprise when I asked for some extra towels and a bed sheet change they said yes but only if I pay an extra 50,000 Indonesian Rupiah = approx. US$6. I agree if you stay at some cheap hotel but not here, no way, not when you are paying top rate. This left me with the feeling of it being a money grabbing hotel. I would not be charged this when staying in a ‘The Peninsula’ Hotel. But please note that this hotel does not belonging to ‘The Peninsula’ Hotels Group thus please do not compare
.
When they cleaned my room they did not renew any of the bathroom toiletries and I did not dare ask as I felt they would charge for this too, well that was my feeling. Also due to the size of the room not all parts of the floor was clean. Under the table and next to some of the walls were still dirty.

The rooms do have broadband internet access but unfortunately no Wifi. The gym is well equipped & popular with locals but the view out of window is all the hotel bins, not a pleasant sight. The bathroom scales were not working, basically needing a new battery. If English is your language then be prepared to repeat yourself several times as staff English skills need a lot to be desired.

One annoying aspect is that each time I received a fax they hand delivered it to my room but instead of putting it in an envelope under the door like other hotels do, instead they rang my door bell and woke me up each time! A sure lack of finesse.

I stayed here only due to the reviews on Tripadvisor thus I feel compelled to share my feedback.

  • Stayed: December 2011, travelled on business
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4  Thank rm1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2011

Stayed there for a short business trip. Judging from the looks of the other hotels in town, this seems to be the best alternative for a business hotel. The hotel lobby and receiption does not have any charme and neither do the rooms, but everything is clean, tidy and in good working condition.
The rooms are big and bright and mine had a nice view to the active volcanoe couple of kilometers outside Manado. There is a basic set of amenities in the big bathroom, an LCD TV and wired broadband in the room, but for example no fruits as a welcome gift (guess I am kind of spoilt from Jakarta).
The lobby has free wireless, but it is quite slow.
The breakfast is good if you like the local varieties early morning, if you are more into Western food it is so-so only.
The pool is big, but the location is a bit strange right in front of the restaurant. The Gym is surprisingly big and well equipped and frequented mainly by Manado residents and not Hotel guest. I didnt try the massage, but the prices seemed very reasonable and the place looked nice and clean.
As other reviewers have commented, the views are very nice and thanks to the location, it is also very quite. Nevertheless, main Boulevard and Shopping Malls are in easy walking distance.

  • Stayed: November 2011, travelled on business
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1  Thank walaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2011

Very clean and huge room, location is very strategic in the middle of town. Free internet everywhere, wifi in lobby area but cable internet in the room....

  • Stayed: September 2011
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Thank fajar a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

The hotel is reasonably priced and the room I stayed in was large, modern and very comfortable. It is up on a slight hill so it is a way from the noise of local traffic. A taxi from the airport costs less than US$10 and the ride takes 20-30 minutes. The hotel restaurant has a reasonable selection of a la carte choices. Local food options are within walking distance. If you aren't from Manado, or don't know anyone there, it might not be the place to have a family holiday. But it works for buisness meetings and conferences.

  • Stayed: October 2011, travelled on business
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Thank Kirk_Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2011

People I met for business in Menado told me the hotel was actually built to be a hospital but plan changed at the end. It still has a bit of a hospital feel! Nice views. They tried at breakfast but still did not deliver a 5-star breakfast. Not a bad place to stay.

  • Stayed: November 2010
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Thank stevenbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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