Being a frequent traveller, and having stayed at a few establishments in Manado – it is unfortunate to say that Sintesa has let me down.
Had we not benefited from a special promotion and paid full price, I would have been even more disappointed. Nonetheless, this hotel rates 5 stars so I was expecting more than what was behind our door on level 9. The website shows wooden flooring but our room had airport style blue carpet which had seen better days. My advice is to not expect what you see on the Internet – although, most travellers already know this.
Very friendly staff and always willing to help, even with their limited English.
The restaurant and pool areas are well presented.
Hotel room and bathroom is spacious.
The view is lovely, if you can request one with ocean views.
The bed is large and comfortable with a down doona & pillows.
Excellent free Wifi and a good size flat screen TV with plenty of channels.
The breakfast buffet is acceptable but the sausages were stone cold.
The presentation of our ‘Superior’ room was 3 to 4 stars.
There were marks all over the walls and paint peeling on the skirting boards.
The bathroom tiles were stained in various places (see picture).
Our mini bar was more like a micro bar with 2 energy drinks only (see picture).
There was no bathrobes – per website.
Electrical outlet in bathroom coming out of wall (see picture).
Shower was mould ridden and the tapware? (see pictures).
Glass on desk was dirty with previous occupants handprints.
Some people were on their balcony, but the handles were missing from our door.
Don’t get me wrong, I am not at all a fussy traveller but I believe if you are going to rate your hotel 5 star, then there shouldn’t be so many issues per above.
I believe this hotel has the potential to be a 5 star hotel and I hope this review will assist them with their achievements to provide guests with one of the best hotels that Manado has to offer.
- Official Description (provided by the hotel):
- The Sintesa Peninsula features 150 beautifully appointed, bright and airy guest rooms and suites designed with your complete comfort in mind. Each room boosts over-sized bathrooms with double vanity units and separate shower cubicles, large flat screen TV and free internet access for your comfort. Also, for the discerning business traveler the exclusive Sintesa Club Floor rooms and Executive Club Lounge are ideal for your demanding business needs with many additional benefits such as free laundry and complimentary drinks and snacks in the evening. ... more less
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