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“do not stay there!”

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Novotel Manado Golf Resort & Convention Centre
Ranked #12 of 45 Hotels in Manado
Certificate of Excellence
Reviewed 26 November 2011

first thing you will notice is that the staff needs at least 50 min for a simple check in procedure. you order your taxi for 5:00 AM and you are offered breakfast as take away. when you receive your wake up call after a sleepless night, noisy air conditioning which doesn't function properly makes your night an inferno, you will notice it is 10 min early. once you do checkout you realize that your luggage which was supposed to be delivered to the front desk 30 min earlier still hasn't arrived. it is 5:30 by now and your taxi isn't there either. finally you are on the way to the airport and you realize you never gotten your takeaway breakfast you paid for. the whole thing is an outcome of incompetence combined with ignorance and laziness.
I can only encourage not to go there!!!

  • Stayed: November 2011
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1  Thank t031a5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 27 November 2011

Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort and Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

If we had known you had an A/C problem the day before, we could have had it attended to or offered you an new room, please always advise us if possible.

Our Restaurant serves breakfast from 0600-1100 daily, however 24 Hour Breakfast is available from Room Service, or as you mentioned a Take-a-Way boxed service is also offered.

We will pass this onto the Taxi services as their punctuality is vital, particularly for early morning departures.

At Novotel, we strive to provide a superior service experience for every customer; I invite you to contact me directly on gm@novotelmanado.com if you can share anymore detail of you concerns, as your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.

Sincerely,

Ross Greenaway
General Manager
Novotel Manado Golf Resort & Convention Center

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318 - 324 of 503 reviews

A TripAdvisor Member
Surabaya
12
Reviewed 20 November 2011

The air conditioner not quite cold.
There is not enough parking lot near the lobby area, especially for the hotel guest who sleeps there. If they have a meeting/convention, the parking lot for the hotel guest was way too far...... and now the charge for the vallet parking, even for the hotel guest.
Thanks

Raymond Nugroho Setiawan

  • Stayed: November 2011, travelled on business
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2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2011

The convention centre is modern with all amenities, good conference halls, decent accoustics. The rooms are well appointed; the restaurants are limited, though, with just one poolside tiny restaurant and one indoor air conditioned restaurant next to the poolside. If you are staying for more than 3 days, you quickly run out of variety and crave to eat out. This is difficult, as the hotel is pretty far from town with limited transport facilities available.
The outdoor infinity swimming pool is a good attraction as is their gym.
The adventure sports section has expensive deals; it is cheaper to book your scuba diving etc online in advance at other centres.

Room Tip: If you are going for a convention, choose a room nearest the front desk.
See more room tips
  • Stayed: October 2011, travelled on business
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1  Thank DrQuresh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 20 November 2011

Dear Doctor

We trust your meeting was successful, and thank you for your review.

The Resort also has a Janaese Restaurant - Wasabi - located on the upper Lobby area opposite the Waterhole Bar, and Room Service as options to Square Restaurant and Nougat Cafe. we hope on your next visit you can sample this outlet as well.

Thank you also for your review of our Grand Kawanua Convention Centre - it is a facility that we are very proud of here at Novotel Manado.

Best regards


Ross Greenaway
General Manager

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Reviewed 18 November 2011

Stayed in room 1145.
The good:
1: breakfast buffet. Large selection of food. I especially appreciate the omelette bar (they can do egg white omelette - yay!).
The local specialties - bubur & Nasi kuning manado were quite nice). The bacon was a little weird, but at least it was real pork bacon. There was plenty of other hot and standard continental breakfast items as well.
2: gym. It's alays a little tough working out in the hot and high humidity limate of indo, but the gym was nicely equipped. They have one each of the standard cardio equipment, as well as some free weights and weightlifting machines. Towel service, tv, and nice adjoining locker rooms. The gym has a good view of the pool and golf range! And mountain in the back.
3: free wifi. This is available in the lobby areas only. Not the fastest, but at least there is something. The rooms only have hard line connection.
The not so good:
1: room. like a lot of other hotels these days, the electricity into the room requires you to put in a card. So it will take awhile for the air conditioning to get all of the humidity out of the room. It took a full day to alleviate the hot, humid feeling in the room.
2: service. It doesnt seem like the front desk is able to see the room from which you are calling. The mini fridge in the room is locked, so you need to get housekeeping to open it for you. After calling and waiting for 40 min, they still hadn't showed up. I called again, and after another 20 min, still nothing. I called a third time and the front desk person said they had already opened it.... Turns out it was for a different room. That was frustrating.
Other tips: housekeeping props the room door open when they clean the room each day, so this inevitably let's in a few Mosquitos/ gnats. I suggest you stay up to kill em before they attack you in your sleep.
Overall: had a few issues with the room, but the hotel has nice amenities. Probably a decent choice given the area.

  • Stayed: November 2011
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Thank VtDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 20 November 2011

Hi and thank you for your feedback and comments, we are delighted that you enjoyed so much of our resort. The system of the mini bars being locked when the room is unused, is being discontinued on December 1st and we are sorry that we did not have this removed prior to your arrival. Housekeeping do keep the doors partially opened, and this is to alert guests if they return to the room during service that our staff are in fact in the room.

We look forward to welcoming you back soon!

Best regards


Ross Greenaway
General Manager

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A TripAdvisor Member
Surabaya
1
Reviewed 13 November 2011

First time moment while we entered to the hotel is an Luxury Hotel. The hotel located nearby to the Air Port. Luxury room decoration and Golf view is an amazing facility. However there is a few adversity for me that the hotel is a bit distance to the center of city (Boulevard road) and food center.

  • Stayed: November 2011, travelled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2011

Accompanied husband on a business trip so I didn't expect much.

Pros: Close to the airport. Reputable blue bird taxis are always available on hotel grounds. Convention center right across lobby. Nice small pool with "infinity edge" with view of the mountains, enjoyed swimming there with my baby. Surprisingly as a no frills business hotel it has a kids activity center, but nothing special.

Cons: Since it's close to the airport, there's nothing much to see close by, you'd have to travel to the city for that. No proper mini fridge in room, just a drink cabinet that happens to run on electricity, (personally i think a cooler box with crushed ice would have done a better job) so I had to ask the concierge to keep my expressed milk for my baby in their fridge, which they were very obliging to help with. Actually there were ants in the drink cooler but to be fair i was too lazy to point it out to the staff.
No lunch or dinner buffet.

  • Stayed: October 2011, travelled with family
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Thank chatoyant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

The service is great we stayed 4 nights at the Novotel and felt very spoiled for the low price we paid. I booked through Novotel website and got the room for around $50 US a night including breakfast buffet for 2. We had the best sleeps in our entire 2 1/2 months travels at the Novotel. I loved the powerful rain shower and big tub and the best beds in the world. The breakfast buffet was great. The pool was never busy and a perfect way to relax and as a spectacular view on the Volcano. It’s the best Novotel I ever sleep, the building is very beautiful also the restaurants where you can have a very nice dinner and good wine.
The staffs is very friendly and professional on the last day we had a big problem but the hotel manager mister Ross himself save our neck,

  • Stayed: July 2011, travelled with family
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2  Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Jl. AA. Maramis - Kayuwatu / Kairagi II | Grand Kawanua International City, Manado 95254, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Manado
#8 Spa Hotel in Manado
Price Range: £26 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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