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“Best golf resort hotel in Manado”

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Novotel Manado Golf Resort & Convention Centre
Ranked #10 of 45 Hotels in Manado
Certificate of Excellence
Jakarta, Indonesia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best golf resort hotel in Manado”
Reviewed 5 January 2012

Hotel resort in Manado with a different atmosphere: views of the golf course, mountain Klabat in the distance, infinity swimming pool, alfresco dining, jazzy singer in the lobby bar, friendly service.
Small suggestion: provide more taxi cab please.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsrustandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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482 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
A TripAdvisor Member
Reviewed 3 January 2012

we stayed there for 5 days. we saw many locals, a few overseas guests, airline crews. and one managers walking around the lobby never recognized my family rarely staying for 5 days and having meals every time. He walked side by us without saying hello. Maybe either it was Christmas holiday and everyone including staffs were extremely relaxing or they looked like they didn't want to care.
facility wasn't bad but staff were extremely slow for international standard. I believe when
management didn't welcome guests, why other staffs care, right? For us it was cheap as one night for two costed only 90 US.plus 21%, but considering the market standard of Manado, I don't know if it was reasonable. and vent system was really bad,inside room non-smoking entire floor smelled awful cigarettes.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2011

Wir waren schon oft zur Gast bei verschiedenen Novotels international. Das erste Mal 2010 waren wir nicht zufrieden gestellt, das ganze Management war sehr schwach, mangelnde Personal- Ausbildung und Betreuung usw .Im 2011 mussten wir kurzfristig in der nähe vom Flughafen übernachten und waren positiv überrascht .Es war deutlich zu spüren, das der GM gewechselt hat.Das Preisleistungsverhältnis stimmt absolut!
Das Frühstück lässt keine Wünsche offen, das Buffet ist Gross und umfangreich. Die ganze Anlage inkl. Golf platz ist gemütlicher und harmonischer geworden( kleine Details wie z.b. die Blumen und Pflanzen bei und vor dem Eingang wie auch um swimmingpool um. Das Personal ist professioneller und freundlicher geworden.Wir kommen aus dem Hotelier-Restaurant Business in der Schweiz, und können diese Anlage nur weiterempfehlen.
Das Preisleistungsverhältnis stimmt absolut, die ganze Anlage ist mit Style eingerichtet
Das Frühstück lässt keine Wünsche offen, das Buffet ist gross und umfangreich.Die Anlage ist harmonisch gestaltet. Der swimmingpool ist sehr gut platziert, man kann die Traumaussicht auf Golf platz und Vulkan_geniessen während dem schwimmen.Zuvorkommender Service (Reception, Frühstück, Restaurant, Golf etc.), wunderschöne und vorallem ruhige Zimmer, man spürt die professionelle Führung durch den Generaldirektor Ross Greenaway sehr deutlich! Danke für die die schöne zeit!

  • Stayed November 2011, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Darja J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denpasar, Indonesia
Level 6 Contributor
115 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 December 2011

30 minutes ride by taxi to the main city.. and depend on what you are looking for
if you plan to just relax/golf or conference in the area - then it is a good choice

if you have to travel to city a lot then - not recomended
taxi can be a night mare

1st day - a security very un-profesional - and i think almost all... and while i am waiting almost 1 hour to get a taxi - the security there just acting as a bossy (sorry)

taxi to the city will cost around 40.ooo rp to 50.ooo rp - and be carefur with some taxi driver that will take you a "tour" to avoid traffic but will increase your taxi fare

taking a cab from city to the hotel also it can be a nightware.. so better keep the local taxi# and make some appointment from any hotel in city or big shopping mall

room is great - however the HK guy forgot to provide me a towel in the room - maybe they just forgot... in overall ok

the breakfast.. i came to the restaurant around 9.30 am and the food almost empty... hmmmm..

again really depend on what you are looking for... if you plan to go and do some activity in city a lot better stay in the city.. a bit expensive in city but compare to additional taxi cost and your time it will cost you the same

don't expect a good service even you are an advatage plus member... within these 2 weeks i have stay in Novotel Surabaya , Jakarta, Manado.. seems the hotel didn't care about this card.. sorry

and the hotel is not really provide a competitive price in manado while i am paying higher compare to the promotion done in local newspaper for the same period i am staying.. ?

not really worthed having the advantage card..

Room Tip: not value for money and bad service for security - not really helpfull
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hendry a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 29 December 2011
Thank you for your review, and we are delighted that you see us as a good Resort for relaxing and a good choice for Conferences and Meetings. Also that you found are Rooms "great"

We are though very disappointed that our Security Staff were less then impressive on this occassion and let us down - it is not our expectation and please accept our apologies.

It is certainly not acceptable that you had to wait an hour for the Taxi and we will take that up with the Company concerned, they are obligated to provide our Guests with a speedy service at all times.

I assume that you arrived for Breakfast as the Buffet was being serviced, our Breakfast runs from 0600-1100 daily to ensure all guests can dine at a time that best suits them, while staying with us.........


Best regards
Ross Greenaway
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2011

when you come for business or leisure, it will be very relax to stay in Grand Novotel Kawanua. Located in a part of beatyfull sight of Kawanua city whihc we can enjoy our coffee break at pool side and nice of moutain seing at east side.

i will be ther again when i back to Manado for any reason.

cheers.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gunawan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heemstede, The Netherlands
Level 5 Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 November 2011

Great service and friendly staff at this hotel. I arrived ad midnight, and was greeted by friendly and helpful staffmembers. Upon my arrival I found out I hade made a mistake with my reservation date, but the reception staff immediately changed my reservation at no extra cost. The next morning I had to get up at five, and even though the restaurant wasn't open yet, the staff provided me with a take out breakfast of delicious nasi goreng. The room was clean, comfortable and good value for money.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esthergoesasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2011

first thing you will notice is that the staff needs at least 50 min for a simple check in procedure. you order your taxi for 5:00 AM and you are offered breakfast as take away. when you receive your wake up call after a sleepless night, noisy air conditioning which doesn't function properly makes your night an inferno, you will notice it is 10 min early. once you do checkout you realize that your luggage which was supposed to be delivered to the front desk 30 min earlier still hasn't arrived. it is 5:30 by now and your taxi isn't there either. finally you are on the way to the airport and you realize you never gotten your takeaway breakfast you paid for. the whole thing is an outcome of incompetence combined with ignorance and laziness.
I can only encourage not to go there!!!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank t031a5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 27 November 2011
Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort and Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

If we had known you had an A/C problem the day before, we could have had it attended to or offered you an new room, please always advise us if possible.

Our Restaurant serves breakfast from 0600-1100 daily, however 24 Hour Breakfast is available from Room Service, or as you mentioned a Take-a-Way boxed service is also offered.

We will pass this onto the Taxi services as their punctuality is vital, particularly for early morning departures.

At Novotel, we strive to provide a superior service experience for every customer; I invite you to contact me directly on gm@novotelmanado.com if you can share anymore detail of you concerns, as your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.

Sincerely,

Ross Greenaway
General Manager
Novotel Manado Golf Resort & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Property: Novotel Manado Golf Resort & Convention Centre
Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Manado
#5 Luxury Hotel in Manado
#7 Spa Hotel in Manado
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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