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Novotel Manado Golf Resort & Convention Centre
Ranked #12 of 44 Hotels in Manado
Certificate of Excellence
Reviewed 19 January 2014

We spent two nights while on our way to Sorong. I think it was an excellent choice for a short stopover as it was close to the airport. The room was clean and the food we had in the restaurant was very good and well priced. We took a taxi into town for about $5 US each way. Staff were friendly and helpful. Nice to be on the golf course and away from the busy city. Manado itself is not very charming. My only complaint with the stay was the price of the laundry. We were one week into a month long trip and I thought it was a good opportunity to get our clothes washed. When I went to pay the bill on checkout I discovered that it cost $50! After a bit of discussion they offered to reduce it by 50%. Still a lot of money for a few t-shirts and shorts. But overall I found our stay their pleasant and would recommend this as a good place to stay.

  • Stayed: November 2013, travelled as a couple
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1  Thank lindab77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 20 January 2014

Dear Reviewer,
Many thanks for your kind feedback & sharing your experience following your stay at Novotel Manado.
We appreciate your suggestion for improvement
We look forward to welcoming your back to Novotel Manado.
Kind regards
Stephane Fagez
General Manager

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228 - 234 of 512 reviews

Reviewed 7 January 2014

Excellent and friendly service in a nice location near the airport.

I spent one night in Novotel. Room was big, clean, fresh bedsheets, good furniture, perfect bathroom with hot rain shower. I had lunch and a buffet breakfast : high quality food, well prepared.

I was very happy to rest in this hotel, away from the noise and dust of the city.

  • Stayed: December 2013, travelled as a couple
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2  Thank aae191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 8 January 2014

Dear Reviewer,
Many thanks for your assessment of our product and service. It makes us very happy to know that you enjoyed your stay at Novotel Manado.
I am particularly pleased to read that our new executive chef that recently joined has already had an impact.
We look forward to welcoming you back to Novotel Manado
Kind regards
Stephane Fagez

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Reviewed 5 January 2014

During our stayed in this hotel there were few unpleasant things happened.
I'd like to write a separate review for room 1143. Staff were friendly only few staff were helpful. the worse was housekeeping they never answered the phone maybe only limited staff was working, Towel has to be asked almost everyday, shower caps too thanks





  • Stayed: December 2013, travelled with family
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Review collected in partnership with Accorhotels.com
2  Thank msgt97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 6 January 2014

Dear Reviewer,
Many thanks for your feedback following your stay at Novotel Manado, and please accept our apologies for any inconvenience caused.
I can assure you that ensuring all staff can provide adequate assistance at all time beyond being just friendly is Novotel priority at all time.
Please feel free to contact me directly in regards to room 1143
Kind regards
Stephane Fagez
General Manager

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Reviewed 3 January 2014

This Hotel is generally very good in the following areas: trying to please the customers, the food in the restaurant for lunch and dinner, the cleanliness, facilities such as pool and gym (didn't get to try the spa), state of the room (we were in a suite). However, there were a few things that the hotel needed to work on: The food for breakfast was really below average in terms of the availability of fruits, hot dishes such as baked beans were cold, and the poor condition of the over fried hash browns (although the chicken sausages were good). The Bento dishes, salmon and steak were really outstanding although dinner seemed to be better than the lunch for some reason. The suite room was great for the money but the fridge didn't work - and it seemed it was a problem with the choice of model in all the rooms. This was overcome with a lot of request for ice, which they provided happily. The free internet was pretty slow but adequate for checking email. Nice to walk around the golf course and swim in the pool, but you'll need to catch a taxi to get into town. They did a very good new year's eve party that was also well worth the price. I'd stay again, particularly if wanted a game of golf!

Room Tip: suite rooms don't have a balcony but are large and perfect if with kids
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  • Stayed: January 2014, travelled with family
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1  Thank Morenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 6 January 2014

Dear Morenos,
Many thanks for your comments and suggestions for improvement following your stay at Novotel Manado.
Our new chef that recently joined Novotel Manado will definitely work on improving the food quality and consistancy between lunch and dinner as well as improving breakfast overall.
We look forward to welcoming your back to Novotel Manado.
Kind regards
Stephane Fagez
General Manager

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Reviewed 22 December 2013

We stayed 2 nights in this Novotel near the airport on our way from Sorong to Singapore.
We’ve asked for a room with a balcony but when we went to our room we saw that we didn’t have a balcony! We went back to the reception and asked for a balcony room. At first there wasn’t any available but suddenly there was…
Our room was spacious and looked nice at first sight, but in fact the room needed some repairs and cleaning could be better as well (sofa wasn’t clean, we’ve had to put a towel on it before we could sit on it). Balcony wasn’t cleaned at all and the chairs were dirty as well.
Food in the restaurant was ok, nothing special. There was a nice bakery were we had some pastries.
Pool area was nice but the chairs weren't comfortable.
We’ve reserved a shuttle from the airport to the hotel in advance and that worked out well. Someone was waiting for us on arrival at the airport although our flight was 5 hours delayed!
Overall we can recommend this hotel for a short stopover but don’t expect too much.

Room Tip: Balcony room on a higher floor
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  • Stayed: November 2013, travelled as a couple
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1  Thank belgiantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 6 January 2014

Dear BelgianTraveller,
Many thanks for your review, I am glad you enjoyed your stopover and I thank you for your suggestions for improvements.
We hope to get an opportunity to welcoming you back to Novotel Manado.
Kind regards
Stephane Fagez

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Reviewed 11 December 2013

My colleagues and I stayed for a night (even less than 6 hours) due to my flight was diverted to Manado. The hotel is not next to the main street. Great things is that the front office (Mr. Ricky) has helped us a lot to get a rooms though our travel agent said it was fully booked. Checking in was took about 15 minutes. We found it difficult to get a taxi to city center/ nearest Mall which took about an hour waiting. Nevertheless, they provide a free shuttle to Airport even when our flight was 3:30AM in the very morning.
Overall, I would prefer to stay in this hotel if only for transit and business meeting inside this hotel. I don't see they offer us a free shuttle to city center which would be a great service if provided.

  • Stayed: December 2013, travelled on business
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1  Thank Arihandono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 6 January 2014

Dear TommyAri,
Many thanks for your nice review following your stay at Novotel Manado.
In regards to access to Mall, I am pleased to let you know that Manado latest shopping mall is scheduled to open in the first half of 2014 in the hotel vicinity, part of the Grand Kawanua International City complex.
In regards to taxi availability, it is generally widely available but since you stayed in the pre-xmas period, it can explain why there was both limited room and taxis availability in Manado. as this is a very popular shopping season in North Sulawesi.
Kind regards
Stephane Fagez
General Manager

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Reviewed 29 November 2013

I used this hotel for a business meeting.
Location: Only 10 minutes from the airport and this is a plus point for me since I flew from Jakarta for a 3 hours meeting and need to leave at the same day to Jakarta. So it is convenient for me to use this hotel, avoiding the hassle of traffic in the Manado City.
Meeting Room: Quite Nice
Coffee Break: well managed with good qulity of food and beverages
Meeting facilities: pretty standard
Ambiance: Nearby swimming pool, so it is quite relaxing to avoid stress during the meeting. The scenery of greeneries and mountain view were also provide a good ambiance for meetings.
Conclusion: will surely return for another meeting arrangement

  • Stayed: November 2013, travelled on business
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2  Thank DimsumA362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this reviewResponded 1 December 2013

Dear Reviewer,
Many thanks for your feedback. I am glad that your had a successful meeting at Novotel Manado.
I hope we get a change to welcoming you back to Manado for a longer stay so you can enjoy the full scope of our hospitality.
Kind regards
Stephane Fagez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Jl. AA. Maramis - Kayuwatu / Kairagi II | Grand Kawanua International City, Manado 95254, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Manado
#8 Spa Hotel in Manado
Price Range: £27 - £51 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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