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Novotel Manado Golf Resort & Convention Centre
Ranked #6 of 46 Hotels in Manado
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476 reviews from our community

Traveller rating
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    14
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2014

it could be a very nice place to stay...very friendly vibe with open eco lobby, big garden & mountain view...The staff are a friendly employee but VERY SLOW in action x( also lack of communication between them to handel group stay make me very disappointed....it makes me give this hotel point for poor service...

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s0nty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 29 June 2014
Dear Reviewer,
Thank you for your review. Please accept our apologies for the slow responsiveness of our team during your stay.
I can assure you of our commitment to improve our pace and consistency in service delivery.
I hope we get a change to welcoming you back to Novotel Manado so you can check on our improvements
Kind regards
Stephane Fagez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

Eat elsewhere! Restaurant at the hotel was too expensive for what you get, and the service was really poor. We waited too long. We even got our food before our drinks came, and had to ask for it a couple of times. Rooms were good and definitely value for money.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathyD78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 15 June 2014
Dear Madam,
Many thanks for your review. I am sorry to read your experience of our restaurant was not of the same value as your stay.
Please rest assured that we take your feedback seriously and I hope you will give us a change to give you better service in our restaurant upon your next visit.
Kind regards
Stephane Fagez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 June 2014

When you pay peanuts you get monkeys, at Novotell you get them also when you pay more.

First of all, we reserved 3 double rooms, because of a congress we only got 2 double rooms and 1 twin room. Talking about prioritizing tourists who made a reservation months ago and some reef conservation folks.

The food was a joke too, half of the table (6 people) were served, and eventually 5 people where served and the 6th person had to wait another 10 minutes. The food was served cold too for all of us.

The bed is firm, for the people who like that it's alight. The rooms are not very clean either, found some hairs in my bed, and they were definitely not mine.

The only reason to go here is because it's close to the airport, otherwise I wouldn't stay here at all. For sure the last time at this place, and perhaps I will avoid Novotell at all.

Room Tip: Ask for one that's clean, obviously this is not a standard thing in Novotell. Doesn't hurt t...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperGast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 9 June 2014
Dear Reviewer,

Many thanks for taking the time to share your experience of Novotel Manado. Please accept our most sincere apologies for all the inconvenience caused.

The description of your stay is not typical of Novotel product and standards of service.

I can assure you of our brand and my personal commitment to ensure the equal treatment of guests, either tourists of conference delegates.

We hope to get a chance to welcoming you back to Novotel Manado in the future and should this be the case, please do not hesitate to contact me directly to organise your stay.

Kind regards

Stephane Fagez
General Manager
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Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 May 2014

Stayed for 1 night, the view was very nice n really enjoy it much. Although the hotel located far from the city but They provide some facilities that can be enjoyed if we r too lazy to go downtown) they hv great pool and kids club so my lil baby could hv activity at hotel.
The breakfast were also nice n taste good

They should change the property in d room coz they look old and
not in a good condition. Some of it didnt work properly.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Itsmenyla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review, 2 June 2014
Dear Reviewer,

Greetings from Novotel Manado..

Many thanks for your review.

Proper room maintenance is one of our top priority. We can assure that we are continuously improving our maintenance in order to achieve room maintenance standard. Please do not hesitate to ask our staff for any help upon your next visit.

Again thank you very much comments, we look forward to welcoming you back to Novotel Manado.

Warm regards,

Debby Gerung
Executive Secretary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ubud, Indonesia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2014

Yes, its a corporate chain but my stays in Novotel in April exceeded expectations. The staff were very friendly, the rooms clean and amenities good! The rooms in South Wing have less WiFi signal. Overall a great value hotel and just what I needed after my volunteering in the area. :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kangaroo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review, 2 June 2014
Dear Reviewer,

Greetings from Novotel Manado...

Many thanks for your review.

We look forward to welcoming you back to Novotel Manado.

Warmest regards,

Debby Gerung
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 May 2014

If this is your first time to visit Manado and you don't know anything about Manado while on the other hand you like to stroll around the city, I dont' think this is a good option for you; however they have available car for rental, or you can take metered taxi if you want to go to downtown if you are craving for local delicasies.

The golf course is nearby and it's the best golf course in Manado by far.

One good thing about this hotel is its relatively close proximity to Sam Ratulangi airport. So, if you're kind of traveler that doesn't want to wait in the airport lounge for a long time, this can be a good option.

The breakfast is ok, its not grand or come with long listing of choice, but you can tell that they tried hard to meet customer's expectation.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dsinaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 18 May 2014
Dear Reviewer,
Many thanks for your review.
While our hotel is not located downtown, it is very easily accessible within 20 minutes. Also I wish to point that our hotel is strategically located to reach every strategic point of interest in Manado and beyond. Besides the Airport, the access to Manado ring road is very close and the upcoming toll road to Bitung and Manado city centre will further enhance our strategic location. Furthermore most developments in Manado are taking place in our area, including the Grand Kawanua City Walk mall, that will open this year.
We look forward to welcoming you back to Manado.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Property: Novotel Manado Golf Resort & Convention Centre
Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Manado
#4 Luxury Hotel in Manado
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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