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“Two Nights in Manado”

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Novotel Manado Golf Resort & Convention Centre
Ranked #5 of 46 Hotels in Manado
Honolulu, Hawaii
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Two Nights in Manado”
3 of 5 bubbles Reviewed 15 August 2014

Stayed at this hotel because it was near the airport. Its about 10 mins away. The staff is average. Biggest gripe is poor internet access. Slow. The computer in the lobby, and iMac, had a keyboard with broken keys so I couldn't use it. The food is ok. Club sandwich was typical of this part of asia. The Garuda airline crews stay here so it was cool to meet the crew that would be flying us back to Jakarta. At 1am on both nights there was a lot of commotion outside my room. Not sure why. It was interesting that there were local people having a convention there...you could see them streaming out of the convention meeting rooms but you never saw them in they gym or in the lobby dining area. Gym is ok. Could be cleaner.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Charlesandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 16 August 2014
Dear Reviewer,
Many thanks for your review of our product and services. I will inform the team of your review so we can work together on improving further our service standards.
I am sorry the internet connection was not optimal during your stay. Unfortunately although we have equipped the entire hotel facilities with sufficient routers and relays to ensure optimal distribution everywhere, we remain dependent on the no so consistent feed to the hotel by Internet service provider and the limited infrastructure in North Sulawesi.
We look forward to welcoming you back to Novotel Manado
Kind regards
Stephane Fagez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

472 reviews from our community

Traveller rating
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    100
    37
    14
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 11 August 2014

The hotel was nice, and friendly staff. but the problem is internet connection. The connection is very bad, and I can't access internet at all. It isn't like it says on the room brochure that have good internet access.. Even at the lobby computer I can't access Internet at all.

Near the airport and bit far away from the town and there's no night life around the hotel. There no to many things can we do.

The hotel need renewal, look little bit old. The second room I stay at the last night was not good as the first one.

Room Tip: I don't know how many room using bathtub, but the first one I got bathtub at the ground floor. t...
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank HdFlyingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review, 15 August 2014
Dear Reviewer,

Thank you for taking the time to write the review.
Please accept our most sincere apologies for your disappointment of our product and service.
I hope we will get an opportunity to welcoming you back to Novotel Manado in near future to allow you to check on our improvements.

Hospitably yours,
Debby Gerung
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

This hotel very near from airport. The staff are very friendly and can explaining attractive place at north sulawesi. Clean room but for novotel standard, this hotel not good enough compared with another novotel. Breakfast very good. Finally, if we compared with the prices, this is very good hotel with their published rate.

Room Tip: Choose room closed to the golf course, the view better.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Steven O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 11 August 2014
Dear Reviewer,
Many thanks for your assessment of our product and services. We are very grateful that you recognise its value. I can assure you that we are very committed to delivering Novotel standards of hospitality in North Sulawesi.
We look forward to welcoming you back to Novotel Manado
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 August 2014 via mobile

Compare to my first stayed here on 2011, everything are completely descended. No more welcome gift (always stay here with kiddos) for children, corrupted amenities in bathroom (just 1 toothbrush for 2 connecting room), the water from nowhere always flood the floor everytime we use the wash basin, non adequat rain shower, out of date gym equipment and very small variety of food on breakfast. On the 2nd and 3rd days i had to asked twice for our daily drinking water since there were no replenishment.
Neverthless, the quiet ambience and chilly fresh air with their greenery concept always make me come and come again with kiddos.
Hope there will be many more improvement onward so i will not dissapoint anymore on my next stay.
Thank you

Stayed July 2014, travelled with family
Helpful?
Thank Ketty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 7 August 2014
Dear Reviewer,
I am sorry to read you and your kids were somehow disappointed by your latest stay at Novotel Manado.
I am glad you are considering returning in the future, so that you can regain your full confidence in our product and services.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waasmunster, Belgium
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 26 July 2014

modern hotel yes, but not clean compared to other novotel restaurants... windows not clear... room clean only if you did not look closely ... but nice bathroom facilities
swimming pool claudy .. so not sufficient care for clean pool
pool service (towels)... average
spa service avalilable and good
have the feeling that genarally service was lax..; sort of let go
arranged transport at airport was not preent upon timely arrival and ahd to called in ...

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Marc E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, 3 August 2014
Dear Reviewer,
Many thanks for your feedback. Please accept our apologies for he shortfalls you experienced during your stay at Novotel Manado.
The cloudy pool was a temporary technical issue that has been sorted.
I can assure you that we shall work hard to improve our services.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
1 review
5 of 5 bubbles Reviewed 25 July 2014

I travelled around in North Sulawesi with a couple of friends, we tried different hotels and resorts but we kept coming back to Novotel. They had very nice luxurious rooms for a very low price. the restaurant had a great selection of different types of food. The staff was always very happy to help even though we caused some trouble. Novotel felt like home in Sulawesi.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Alex d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review, 31 July 2014
Dear Reviewer,

Greetings from Novotel Manado

Many thanks for taking the time to write your review.
We have committed to always give excellent service to our customer.
We look forward to welcoming you back at Novotel Manado.

Warm regards,
Debby Gerung
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 21 July 2014

Stayed there for one night only and so my experience may not justify their hospitality level. our check in took about half an hour (after they goofed up our reservation as we had booked king size bed but got single beds). For such a hotel/resort, they were not having wi fi in rooms and told me to sit in a particular side of the room in order to get the signal..(duhhh!!!!). The next day, the buffet breakfast was only average in fact could have been better considering the foreign tourist there...well on the other hand, check out was quick and so was cab on call for airport drop. Like i said for me it was an average experience considering the class of hotel.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ashwatdudhwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review, 31 July 2014
Dear Reviewer,

Greetings from Novotel Manado

We would like to thank you for taking the time to complete this review.
Excellent service is one of our top priority. We can assure that we are continously improving our service in order to achieve customer satisfaction. Please do not hesitate to ask our staff for any help upon your next visit.
Again thank you very much for your comment, we look forward to welcoming you back at Novotel Manado.

Warm regards,
Debby Gerung
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Property: Novotel Manado Golf Resort & Convention Centre
Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Manado
#3 Luxury Hotel in Manado
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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