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“Clean and well designed room with Friendly staffs”
Review of Aston Manado Hotel

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Aston Manado Hotel
Ranked #4 of 46 Hotels in Manado
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Clean and well designed room with Friendly staffs”
Reviewed 17 July 2013

I like to stay at Aston Manado, it's very convinience, clean and all staffs are very frindly. Feels like at home, everybody keep smile when assist us for everything.
Keep a good environment and always provide what guest needs, so people love to coming back :-)

Room Tip: 9th floor sea view / highir level for a good view
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ninae704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, 17 July 2013
Tabea

Dear NIna E, warm greetings from Aston Manado Hotel

Thank you so much for comments at this site. We are happy to know that you had a splendid stay at Aston Manado Hotel. Should you wish to come again, we are more than happy to indulge you with our services. Wish you have great weekends, best regards.
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409 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Turin, Italy
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 May 2013 via mobile

We stayed in this hotel for only 2 nights and we were pleasantly surprised!
I think that it's the best hotel in Manado with magnificent staff (we arrived at 01.00 am and they opened kitchen to prepare us a fantastic dinner!). Great location.
I highly recommend it!

  • Stayed August 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Turtle_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, 7 May 2013
Tabea

Dear Turtle_O, warm greetings from Aston Manado Hotel

I would like to thank you for the compliments in your review at this site. We are happy that you had chose Aston Manado Hotel as a place for your stayed. Hope to welcome you again, probably on your next visit, we could indulge you more with other facility such as, traditional massage at Serenity Spa. Have great weekdays ahead. Regards.
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Mumbai (Bombay), India
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 28 April 2013

I spent a night here and thank God it was just one night. It’s very basic and the poorly trained staff ensure each small task takes forever. From check-in to check-out to food orders be prepared for long waits, confusion, messed up orders, delays and distress. Not much going on here. I’m sure there are better places in Manado. This is not one of them.
What's more they double charged my pre-paid forex card while checking out! I want my money back but I know it's going to be a long fruitless experience.
Let's put it down to travel education.
Where not to stay.

Room Tip: The best rooms are not at this address!
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  • Stayed April 2013, travelled solo
    • Value
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Helpful?
4 Thank MeenMenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, 30 April 2013
Tabea

Dear Meena_tai, warm greetings From Aston Manado Hotel.

First of all, on behalf of the management we are truly sorry for the lack of services that you had trough during your stay at Aston Manado Hotel. Second of all, we will surely improve our services towards our valuable guests. and the third of all would you please be kindly to inform us your check in and check out date so we could follow up immediately on your double charge. Please email me at my personal email address : es@astonmanado.com.
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Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 April 2013

staying for 1 night @superior room @ easter 2013 for business meeting purpose
bed and pillow is okay
bathroom is good with full amneties 4* standard
if this hotel still maintain the promo rate @$50, i think it will always fully booked
the bad of this hotel is just 2 things
just 1 floor for non smoking room and poor lightning in room
breakfast is good with local traditional food included (bubur manado)
manado is famous with bubur manado and coto makassar (but i prefer the original makassar one)
out of the hotel take the right side by walking 5 min infront tiberias church there is small coto makassar rest
if you like fast food
there is texas and kfc nearby @ the right side of hotel

  • Stayed April 2013, travelled on business
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Helpful?
2 Thank Anton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretaty at Aston Manado Hotel, responded to this review, 7 April 2013
Tabea

Dear Anton S, Warm Greetings From Aston Manado Hotel.
On behalf of the management we would like to thank you for your precious comment of Aston Manado Hotel in this site. We take deeply serous of every comments of our beloved guests such as yourself. Thank you for the suggestion, to add more rooms for the non smoking and more lights in rooms. Your suggestion is well received. Hope to welcome you again in the near future, with better changes of course at Aston Manado Hotel. Best regards.
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HKG
2 reviews
Reviewed 22 March 2013

There are a lot of hotels in manado but most of them extremely basic and not so clean! You are better off stretching your budget just a little and spending the night at a hotel like the Aston! The staff here are amazingly friendly and helpful! and you always get a warm welcome. The rooms are a good size with all the amenities. Some rooms are in need of some maintenance but they area clean and generally quiet. You have cable tv and very good and consistent wifi to all the rooms. There is a small gym if you are in need of a quick workout. The only slightly disappointing part of the hotel for me was the breakfast. Don't get me wrong it is extensive if you like Indonesian style breakfast but not so much for the westerner if you are not used to it. If you are a non smoker make sure you ask to be on the non smoking floor (6th) as unfortunately on some of the other floors (esp 5th) you can smell the smoke come in under your door some times. I have stayed here twice and will come back again!

Room Tip: Non smokers ask to be on the 6th floor. Do not stay on the floors with meeting rooms ie 2nd and 5th...
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  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank leezaenglish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, 25 March 2013
Tabea. Dear Leezaenglish, Warm Greetings From Aston Manado Hotel.

On behalf of the management, I would like to thank you that you chose Aston Manado Hotel for your stay. Hope you would come again and we will make sure that we'll do our best to make your stay a comfortable and a memorable one, hence we know there are few things that need to follow up regarding our room condition. Should you come again, please contact me in your convenience. Best regards.
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Montreal Canada
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 March 2013

Thev words"sumptuous, gorgeous, and relaxing" are the best words I can think of to describe my stay in this hotel.
I was given, literally, a beautiful suite,with living room and two bathrooms,for what I thought would be a simple nice room, as booked for on AGODA.COM. What I got instead was far more than I asked for.
When I got in last night, I had planned to go out and celebrate Saint Patrick's Day at a local bar.
But I decided instead to enjoy my suite, and relax in the hotel.
I got up this morning to a beautiful view of this lovely city, and to another surprise..an extravagant breakfast buffet of both Indonesian and western food.
The service in the hotel was inpeccable and I was treated like royalty.

Room Tip: higher floor
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  • Stayed March 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank jsohmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, 19 March 2013
Tabea

Dear Jsohmer
Warm Greetings From Aston Manado Hotel

We are delighted to know that you had a great night stay. We couldn't be more happier than to know that our guest feel satisfied with our services. Thank you for staying at Aston Manado Hotel, hope you would come again. Best Regards.
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Seattle, Washington
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 March 2013

After our experienced at the Sahid Kawanua, on our return to Manado, we decided to stay at the Aston. What a difference !! ... The staff are friendly, professional and very accommodating, the rooms are clean and comfortable and the location is superb.

The beds are very comfortable, modern setting, bathroom with bidet, stand up shower (no tubs), great amenities (slippers, soaps, shampoos, toothbrush, coffee/teas) to make the stay ever so enjoyable.

To top it off, we were awed by the friendliness and accommodating of the staff. From the GM, to the bellhop. We asked for a taxi to go to dinner about 30 minutes before we were due to go down, but 10 minutes after the initial call, they called our room saying that there's still no taxi. We still went down on the time we told them we were going to go down to the lobby. To our amazement, the GM himself, Mr. Bobby Siswara, has arranged for the hotel own car to transport us to the restaurant. He even asked the bellhop person, who unfortunately, I didn't get his name, to drive us there and to make sure that the restaurant would call for a taxi to drive us back from the restaurant.

It was so amazing at how nice the people are at this establishment. The next morning, we had our wonderful breakfast. A great variety of local Indonesian cuisines, and western. At the end of the breakfast, Mr. Siswara came to greet us again. We were so delightful and thanked him for the service he and his staff have provided us the night before.

While we were sitting in the lobby, reading morning newspapers, the waitress from the restaurant came and brought us glasses of water...

If you had a chance to visit Manado, don't hesitate to stay here... It's proven that the people working there are there for you and they really enjoy their jobs.

Thank you again, Aston Manado's family!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank spotmenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, 20 March 2013
Tabea

Dear Spotmeknow
Warm Greetings From Aston Manado Hotel

First of all we're happy to know that you had a wonderful night stay at Aston Manado. Second, we're truly honored to have such a wonderful compliment review at this site. Our guests satisfaction' will always be our motivation to serve better.
Hope to welcome you again in the near future, and wish you success.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aston Manado Hotel

Property: Aston Manado Hotel
Address: Jln. Sudirman no. 128, Manado 95123, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 46 Hotels in Manado
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aston Manado Hotel 4*
Number of rooms: 106
Official Description (provided by the hotel):
Delightful moments of heartfelt service ... more   less 
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