Hello, my first time staying at your property. Excellent greeting from Calvin upon our arrival. The shower was without a wall nozzle which would have forced me to hold the nozzle for the shower. Shower walls also not the cleanest. Staff switched me to a much nicer room.
Fridge in the room did not work. I contacted the staff, Calvin indicated that it would be changed, however, there was not action taken.
Staff in breakfast area were fantastic, particularly Ester and Merry. Actual food being served was adequate. Brigita was also very helpful in our stay as well. Ivan on the door was also very helpful.
The singer in the lounge, Sita was very good and personable. Pianist did not show up for work on the Saturday which was not Sita's fault. GM Bobby was very kind and made himself known to us. Internet worked well. However, I was on the 6th floor and music started blaring out of the speakers at 6am waking me up. I was told by the front desk when I phoned down to complain that it was to let the patrons know that breakfast was now served. I can figure that out myself and would prefer to sleep. Start the music after 9am perhaps and turn down the volume a touch. Upon checkout, gal whose uniform looked a bit dishevelled handed me my completed bill post payment and then asked if I had anything from the mini bar. Should do that before the transaction was closed. I had not had anything but is was a very odd inquiry.
Overall very happy with the stay and excuse me for being so detail oriented here but that is what makes a difference in the stay. I loved the passion of the staff to ensure customer satisfaction. Jst a few things to work on. Thank you!
- Official Description (provided by the hotel):
- Delightful moments of heartfelt service ... more less
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