We ( a family of 6) stayed at Aston Manado for 4 nights just before Christmas last year. Each and every staff we encountered during our stay was professional, friendly and helpful. The staff went to extra lengths to make our stay even more memorable. Bobby, the General manager lead by example in the way he mingled with guests, delivered service and gave direction to junior staff to ensure guests' needs are met.
When we asked for driving direction to a local resort which was at least 10 kms away, Bobby despatched a junior staff on motobike to guide us through peak hour traffic to our destination ! Where esle can tourist get such service from a hotel ?
Front desk staff, Brigita arranged for a hotel vehicle to take us to the mall when our room was not yet ready when we arrived too early. Over the days we stayed at the hotel, Brigita greeted and talked to us every time we came across her in the reception area. In fact, several other staff such as Merry, Esther, Kevin etc had all left great impressions with us. The valet service was also excellent. They managed the parking really well despite the parking area being rather limited.
One other area that deserved mention was the egg station in the restaurant----they made great omelete for breakfast and we don't have to queue at the station for our order.
Our one suggestion to the hotel for improvement is to totally segregate smoking and non-smoking areas in the restaurant and the lobby. As it is now, the separation of the 2 areas is only superficial.
On a cheeky note : a swimming pool would have made our stay a 6-star rating !
- Official Description (provided by the hotel):
- Delightful moments of heartfelt service ... more less
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