I stayed in the Aston for just over a week to attend a conference in Manado. I had some last minute printing to do, and the business centre they had, while simple, was adequate to my needs. The first person I consulted in the evening at the front desk was really confused about what I needed to do, but in the morning I was helpfully directed to the business centre, and helped by staff to access the computer and printer. Reasonable charges for printing.
The wifi connection is good - fast and fairly strong. It dropped out a few times, but that's a reasonable expectation in a developing city.
Laundry and room
I had a fantastic time. The staff are amazing. Jeinal, who made up my room even did towel origami animals - elephants, and turtles. The beds are incredibly comfortable, the air conditioning is controlled from your room, so that's nice. The showers are hot and heavy, and the toilets have a bidet seat! Some leeway has to be given for the tropical conditions, as there was some mould in the showers, but it wasn't hurting anyone.
The laundry services were reasonably priced and provided excellent service. My clothes were always returned on the same day, and they were so clean and smelled so nice. I was really happy with this service, and somehow it made me feel very welcomed and at home.
Bar and restaurant
Sonny, the restaurant manager, was an absolute gem for conversation and he ran a tight ship, the breakfast buffet was always varied, tasty and filling. The freshly made omelettes were a highlight for both the service and the flavour.
Lian, in the bar, was kind, helpful and welcoming. I loved spending the evening in the bar, eating yummy food for dinner (the nasi goreng was very tasty), working a little, and relaxing. The bar is well stocked, and the pina coladas are very tasty. You can sit in smoking and non-smoking, and as a recreational smoker (I only smoke on holidays), it was a real treat to smoke and drink indoors. This won't appeal to everyone, but by gosh it appealed to me.
Pricing and front desk
The prices are very reasonable with the exchange rate so strong for Australia with Indonesia. The front of desk staff were lovely whenever I interacted with them as well. They were also very helpful with my laundry, when I wanted another laundry list, and any other requests I had, which were few and not particularly onerous.
Location and porter staff
Great location for what I was doing because the conference had two venues in two very distant places, so I was half way between the two venues. The porters were THE BEST, and always hailed a cab for me, were always ready with a smile, and the one time I got lost and returned in the rain were ready with very big and amused smiles.
I took advantage of the massage service as my back was tight from the long plane journey. This was the only disappointing part of my stay. The masseur was perfunctory and disinterested in her job. I enjoy massage in Australia, and have rarely had problems, but I felt like this masseur wanted nothing more than to be done with the whole business. She finished 10 minutes early. I spent the entire massage wondering if I stank, and found that the masseur didn't do a particularly good job of what she did manage to do. The staff who greeted me at the gym were really friendly, and she herself wasn't particularly unkind, she was just disinterested and seemed repelled by me. I'm not a particularly repellant person, physically or morally, so it was startling and disappointing.
Other guests were nice too - I had a couple of great conversations with people I met. Overall - fantastic time. I look forward to going back if I get the chance. I felt sad leaving, because it had become like a little home away from home.
- Official Description (provided by the hotel):
- Delightful moments of heartfelt service ... more less
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