We are residents of manado. Previously, my fellow companion has visited Sedona to have lunch and use the facilities and has been given a package of lunch and a swim for Rp 120 000. I phoned the establishment on Thursday to confirm this. 2 families arrived today and when we again enquired at reception about the package we were told to go straight through to the restaurant. We spent a combined Rp 1 100 000 on lunch which was very enjoyable. We also enjoyed swimming in the pool for the afternoon. However, when we we went to leave we were asked to pay for our swim which was going to be another Rp 75 000 per person! A total of Rp 600 000. We explained that we had already been offered the combined package on 3 different occasions including when we arrived today. We then spent 1/2 an hour going around in circles with the receptionist lying about whether the was actually a package that existed and the pool attendant wanting us to pay. It totally spoilt what was an enjoyable afternoon. We had just been discussing how nice it would be to bring the children to come and stay over night or longer sometimes as we live in manado. This could have been a great arrangement as we have with other resorts in the area. Unfortunately due to the lack of customer service we received today we will not be returning for day use or extended stays. Very disappointing. The Sedona could have been a well utilised establishment for expats in manado. so in future we will just go to the places that do provide us with customer service.
- Official Description (provided by the hotel):
- Mercure Manado Tateli Beach Resort is known for its private beach lagoon. Situated near the beach in Tateli village, just 15 km from the central Manado town. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Agoda, Expedia, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Mercure Manado Tateli Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.