My office booked me into this hotel and I was pleasantly surprise, the staff at this hotel were friendly and helpful. I was very fortunate that the hotel was full and they upgraded my room to a executive suite which I thought would be very nice.
The suite was well laid out and clean. However, having taken a seat on the coach, I could feel that the furntiure were tired and worn out. The toilet was large but the WC was not working properly even though I had called and advise the front office of the problem 3 times but the repair was not done properly There is no wifi internet service in the room, its via cable and was very slow and it was faster in the lobby area. I was surprised that there were no mini safes in the room and was only available at the reception.
Breakfast quality was average mainly Indonesian Chinese styled breakfast and western styled had limited selection. The drinks at the lobby bar was reasonably priced as compared to Novotel Manado which was very expensive.
Hence, I think staying in the main part of town would have been better.
By traditional by Indonesian culture, the staff in the hotel were very helpful and friendly.
The hotel location was not very good as it was at the fringe of the city and the taxi ride to the main shopping area took 10 minutes. Located behind the hotel was a supermarket.
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